Green Motion Reviews

Name: Green Motion
Rating: 2.87

2.9 Rating 1,379 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 4th October 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£1800 repair bill for a 5 pence sized dent on the lower part of the bumoer that wasn't even caused by me!! Atrocious company that are only there to rip you off. A quick Google search backs up how many people have had to deal with these highwaymen. Shocking customer service, abysmal company ethics. And the employees are paid extra if they find damage on your car!! AVOID AVOID AVOID!! https://www.standard.co.uk/news/uk/car-hire-workers-were-paid-to-find-phoney-damage-a4050411.html”

Helpful Report

Posted 6 years ago

“Re: Car Registration GD18 ECJ Rental 25-27/1/19 Dear We picked this car up on 25/1/19 at 7.30pm approx.. It was dark and raining and the car was dirty. We checked the car to the best of our ability and reported some wheel rim damage and a very small mark on the passenger front door and rear door to Marie in the office. Marie was with another customer and told us to go ahead and she would mark the damage on the records. The next morning we checked the car for any extra marks and we could see nothing. Of course we did not have the benefit of a very bright torch that shows up even the smallest hairline scratch. On returning the car at 5pm on 27/1/19 the car was scrutinised by a Green Motion agent with a very bright light that seems to show the tiniest marks not visible without the very bright light unless pointed out by someone – who knows what they are looking for perhaps. He also had the benefit of a sheet of lined paper – which seems to be used for showing the tiniest of indents on a vehicle – especially when one knows where to look… There was a very faint hairline scratch on the bonnet of the car that was detected by the Green Motion agent who was checking the car. It could not be seen by the naked eye and was only visible when the dirt was wiped off the car and the bright light shone onto it. We did not cause any of the damage to this car that we are being held responsible for. On reading reviews for Green Motion it seems this has happened to other people who have hired cars from you too. It appears that damage is not marked on the car reports on collection and when the car is returned the customer is billed for damage that did not occur while they had the car. We feel that this is a “set up”. The damage (minimal) was already on the car when we picked it up but was so small that we simply could not see it in the light of day. In fact the damage could not be seen by the naked eye unless illuminated by a very bright torch. And with the use of the lined paper. However on returning the car the Green Motion agent seemed to know exactly where to look for this damage. We are disputing the claim that Green Motion are making against us. If not already done please refund my credit card with the £400 deposit which was held on 25/1/19 without further delay.”

Helpful Report

Posted 6 years ago

“A very dubious company indeed - I'd avoid at all costs. I paid online for full insurance for the three day hire, but when I got to their office, I was told this insurance was invalid. So I had to take out their cover for a ridiculous £34 a day - which was more than the cost per day of hiring the car itself. The shuttle bus is unreliable and costs and extra £5 to get you to their office. Terrible business.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company. I needed a car at short notice, and this was the only place that had cars. I had read the reviews, so I was of course concerned about their ways of making money. Because of a family tragedy I had to get going as quickly as possible after collecting the car. I found 4 faults with the car which surprisingly enough weren't on the damage list. The person who checked the car with said that it was good that I caught the chips in the windscreen, as they were definitely something that would have been billed for. I thought I had found everything wrong with the car, so I set off. When I returned the car, there was a miniscule "dent" on the passenger side rear door. That was one that I unfortunately missed. I had driven the car about 150 miles in the 4 dag rent, and always had off street parking. The cost for the miniscule dent? £290. Stay away from this company”

Helpful Report

Posted 6 years ago

“We hired a car to go to a funeral. They were so unfriendly and suspicious that we knew we had to deliver the car back in top notch condition and that they would try to scam us out of money. Before we returned the car, we cleaned it (in daylight) and inspected the whole thing. Not a scratch. Upon returning the car, we had to wait for a while. We took pictures of the entire car - no scratch. When the GreenMotion guy came and inspected our car, HE FOUND A SCRATCH. We showed our before pictures - that obviously showed NO SCRATCH on that spot (yes, he made the scratch on the spot) and made us pay £300. We contacted GreenMotion and BVRLA to help recover the charges, but they said as we already paid the fine (which they pressured us into doing) they couldn't help us. I have no doubt that they deliberately created a scratch there and then. I even have pictures to prove it. But still got conned out of £300. They should be arrested.”

Helpful Report

Posted 6 years ago

“Scammed me for non existant damages. Produced fake invoice.”

Helpful Report

Posted 6 years ago

“This company - it is trouble and fraud !”

Helpful Report

Posted 6 years ago

“This company -it is trouble and fraud !”

Helpful Report

Posted 6 years ago

“What an awful experience - I will definitely say I will never use this company again. Now that is not to say there was anything wrong with the car, that was fine, it was the distinct lack of service and being forced to take out their insurance which was disappointing. We flew into Manchester airport and following the instructions given tried phoning for the shuttle service to pick us up and take us to the hire office. Well we tried for about 15 minutes with no response whatsoever. Becoming concerned we saw that in the case of no-reply we should ring the main office number - they were shut (the time was about 8pm). A little stressed we were going to try to use another company but kept trying the number just in case. Then after a total of 20-25 minutes someone answered the call oblivious to the worry and inconvenience caused. He arrived another 20 minutes later, told us to load our suitcases in the shuttle bus, and drove us to the car hire office. During the 5-10 trip he spent the whole time talking to, we assume, his wife on the phone via bluetooth. Unconcerned he had the conversation on loudspeaker so we were preview to the whole situation. At the office I presented all my paperwork, licence, passport and visa card. I was then told my card was no good because it was a visa debit and not credit card. All my cards are debit or prepaid cards which I was informed meant I could not hire the vehicle. I have never had a problem ever using them before but he went into a 5 minute spiel about why I couldn't use my card. His options were go back to the terminal and use someone else or pay an extra £96 for 4 days insurance. The fact that I had paid for (and I showed him) that I had fully comprehensive cover already with Zurich was of little interest and was also dismissed. By now we were all a very stressed (I was travelling with my wife and two children) I paid the money (luckily I had just been paid). Anyway the car was fine and we returned it four days later. On going into the office to hand in the keys there was a huge queue with people mumbling and complaining how long they had to wait. A woman at the desk was shouting and very upset because they wouldn't let her hire a car because her renewed licence was less than two years old. The staff were not interested and dismissed her pleas leaving her with no way to reach her 93 year old mother (she was in the shuttle bus with us on the way back to the airport). The shuttle bus arrived to take us back to the airport after about 20 minutes and the driver kindly open the boot and told us to "stuff our bags in the boot" while he went and had a chat with his mates in the office. Anyway in all, as I say, it was an awful experience. I liked the idea of using a "green" car hire company but this is not anything like what I had hoped for. 1-star for lack of professionalism, politeness and service.”

Helpful Report

Posted 6 years ago

“Do not use Green Motion. They charged £135 for the tiniest mark on the alloy which couldn't really be seen with the naked eye and was probably there prior to rental. Refused to pay but they threatened to take the entire deposit of £1200. This is extorsion and the company should be shut down!!”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY. This is a scam. They are trying to charge me over 2,000 USD for two tiny scratches that I think were already on the car. Scam scam scam scam scam!! Google this company and find hundreds of stories like this. I booked a car with them at Keflavik in Iceland, had no problems with the car until trying to return it. The company started claiming I scratched the car. They went outside and found two tiny scratches on the car (one was covered in dust that had to be wiped away to see it....which makes it seem like it had been there.) Unfortunately I did not take pictures when I got the car, so I was willing to pay for the damage. When I got home from Iceland, I got Green Motion's "third party quote" for the damage, valuing it at over 2,000 US dollars. What? I could have made bigger scratches with my pinky nail. I should have read other reviews and avoided this nasty scam of a company!! I am not the only person they have done this to. I am fighting the charges but beware and choose any other company for your car rental. This company should be shut down.”

Helpful Report

Posted 7 years ago

“Run away as fast as possible. They are horrible and they will charge you for damages, which were on the car from the start. Do not use them, its my best advice.”

Helpful Report

Posted 7 years ago

“Flew into terminal 4 at Heathrow and after a 14 hour flight had to catch a train to terminal 3 and then pay 10 GBP for my family of four for the Hoppa bus as there was no pick up from terminal 4 - expensive and a faff. I have an annual policy to cover CDW/theft etc. At the rental desk I had three male members of staff all try to tell my that my policy would not be adequate in the event of loss or damage of the vehicle. Interestingly my husband was not subjected to the same intimidating tactics when he had previously collected another car from them, also refusing the extras. This meant that I was in the office for over an hour. I have now been issued with a penalty notice charge (which I have already settled!) and Green motion want to charge me 84GBP for receiving a PCN. I understand that a fee is payable, however this to me is daylight robbery and at least twice what most companies charge. Bus drivers and staff checking the cars in and out were lovely but this is not enough for me to ever consider booking with this company again. Avoid at all costs!”

Helpful Report

Posted 7 years ago

“Juist been hit for full caution on a car returned in perfect condition out of hours, and no expaination. Avoid this company save yourself the grief. Now time to tackle with my own insurance company.”

Helpful Report

Posted 7 years ago

“Unbelievable..... Birmingham international airport. Turned up last night (Feb 2nd) to pick up my car as per my reservation. Nobody was at the desk! A group of people with reservations were waiting outside had been there for 30 mins. I finally was able to speak to Ajay, who said he was out picking up cars because they had run out and seemed to think it was perfectly acceptable to keep us all waiting and told me I was giving him a headache and that I was not helping the situation!! Really? I told him none of this was acceptable and would be back the next day to pick my car up. When I returned, I was told they wouldn't accept my credit card, even though I used it last time I rented from them and had been accepted amongst other green motion branches. Isara was annoyingly obtuse, passive aggressive and wouldn't attempt to accommodate me, even given the situation the night before. There was no-one more senior to speak with and green motion head office is closed at the weekend. Really? I have now had to cancel my entire trip, including missing a family wedding as a result of this shambolic business.”

Helpful Report

Posted 7 years ago

Green Motion is rated 2.9 based on 1,379 reviews