Name: Green Motion
Rating: 2.87

“Booked a van in Birmingham UK, advertised cheaply at £35 for a day. Got there and was suddenly made aware of £400 deposit which I could not afford. Cancelled, to be told it's no refundable.. raised a complaint to be told "you refused to pay the deposit". If you can't afford something you are "unable to pay" not "refusing to pay". These people are con artists running a scam. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“I was 4 hours late in picking up the car and they already gave it away. They then rented me a new car at a much higher rate. They are simply crooks”

Helpful Report

Posted 6 years ago

“I left Stansted without a car! I am a habitual traveller with many trips behind me and numerous car hire experiences. Yesterday, I had perhaps the worst customer experience event for many years and certainly the worst one for any car hire business over the last 20 years. Watch out, low cost in this case also means basic Ryanair type pay for extras type service. And if you don!t have a credit card, against which they can charge you for under bumper scratches (as many other web reviews are bemoaning) forget being able to walk out of the office with keys in your hand. I live in France, my wife had clicked into the RyanAir link for great car rental deals, had I known she had done that, I would have stopped her. Anyway, we turn up to the GreenMotion office located in the Novotel at Stansted Airport and after having presented my old fashioned paper licence and being told they cannot accept it without a DVLA code (which I managed to get online), our French Débit/Credit cards were then refused as not being compatible with type of charge they wanted to cover the excess on their insurance (£1250!!!!). So started the fun.... we could reduce this excess to zero and therefore pay the charges by debit card for an extra £40 odd a day, but when you have hired a car for 3 days at £20 per day this rather defeats the point AND I am therefore spending 50% more on my car than the fancy premium all in Ryanair tickets the two of us had to get us from France to the U.K.. What galled me was the efficient siting of the infamous 13 page Terms and Conditions that were frequently being flashed in front of us and pen pointing to various clauses about administation charges and so forth. After having seen the awful reviews about how people are being fleeced on minor wear and tear damage (scratches on the undersides of bumpers) and excessive mileage use, I totally lost interest in trying to find ways to give GreenMotion my money to cover the excess in the event of my inability to look after their car. So I walked out and cut my losses on the wasted booking for 3 days to get the train to the midlands instead. My advice, pay a little bit more with a better known company and benefit from a clearer and more professional service. On reflection, I think that the fact that the office employees were so well versed with their T&C’s is that most customers have some kind of of difficulty with their booking..... how awful for them having to explain once more to someone that sure, our daily rat is low, but you now have to suffer us holding you to the fire over a tedious set of small print. .... it makes you wonder whether their employees are paid simply on commission based upon administration fees and damage waiver charges........ How foreign nationals with no credit card facility (as defined by Green Motion, not your credit card issuer) get by I cannot imagine, perhaps they just accept the charges through sheer desperation? Walking out after 30 minutes without a car felt so good.... at least I had not spent a penny more with this shamble of a scam operation.”

Helpful Report

Posted 6 years ago

“I left Stansted without a car! I am a habitual traveller with many trips behind me and numerous car hire experiences. Yesterday, I had perhaps the worst customer experience event for many years and certainly the worst one for any car hire business over the last 20 years. Watch out, low cost in this case also means basic Ryanair type pay for extras type service. And if you don!t have a credit card, against which they can charge you for under bumper scratches (as many other web reviews are bemoaning) forget being able to walk out of the office with keys in your hand. I live in France, my wife had clicked into the RyanAir link for great car rental deals, had I known she had done that, I would have stopped her. Anyway, we turn up to the GreenMotion office located in the Novotel at Stansted Airport and after having presented my old fashioned paper licence and being told they cannot accept it without a DVLA code (which I managed to get online), our French Débit/Credit cards were then refused as not being compatible with type of charge they wanted to cover the excess on their insurance (£1250!!!!). So started the fun.... we could reduce this excess to zero and therefore pay the charges by debit card for an extra £40 odd a day, but when you have hired a car for 3 days at £20 per day this rather defeats the point AND I am therefore spending 50% more on my car than the fancy premium all in Ryanair tickets the two of us had to get us from France to the U.K.. What galled me was the efficient siting of the infamous 13 page Terms and Conditions that were frequently being flashed in front of us and pen pointing to various clauses about administation charges and so forth. After having seen the awful reviews about how people are being fleeced on minor wear and tear damage (scratches on the undersides of bumpers) and excessive mileage use, I totally lost interest in trying to find ways to give GreenMotion my money to cover the excess in the event of my inability to look after their car. So I walked out and cut my losses on the wasted booking for 3 days to get the train to the midlands instead. My advice, pay a little bit more with a better known company and benefit from a clearer and more professional service. On reflection, I think that the fact that the office employees were so well versed with their T&C’s is that most customers have some kind of of difficulty with their booking..... how awful for them having to explain once more to someone that sure, our daily rat is low, but you now have to suffer us holding you to the fire over a tedious set of small print. .... it makes you wonder whether their employees are paid simply on commission based upon administration fees and damage waiver charges........ How foreign nationals with no credit card facility (as defined by Green Motion, not your credit card issuer) get by I cannot imagine, perhaps they just accept the charges through sheer desperation? Walking out after 30 minutes without a car felt so good.... at least I had not spent a penny more with this shamble of a scam operation.”

Helpful Report

Posted 6 years ago

“Dishonest tactics to milk you. Better off with a more ethical company. You will be left stranded and cheated. Avoid. Stress is not worth it. What u sign up for is a fraction of ultimate cost”

Helpful Report

Posted 6 years ago

“Like everyone else here I was scammed at FCO. When picking up the car a superficial check up by the employee revealed two minor scratches. When we returned it she went over it extremely attentively and found some dents on the door, looked like she knew about them already. I am absolutely sure we did not make them but they were so small I never bothered to photograph them at pick up. They charged me 181 EUR for this, a rip-off...read the article on The Guardian which explains it all..avoid this company at all cost.”

Helpful Report

Posted 6 years ago

“A perfectly appalling experience with Green Motion. Not only did you provide no fore-warning that if I opted not to purchase insurance when making the booking, you then provided me with only one option at pick-up that literally tripled the price of the entire car rental experience. When picking up the keys, the customer to my right was being told that there wasn't any vehicle available for him, even though he had made the booking much earlier. I still feel bad for him, given it was a holiday weekend and all cars across London would have been rented out at that time. Then when I get down to the parking garage, two of your employees are swearing and cursing at each other, scaring my 6-year old daughter and so we stand well back until both gentlemen had calmed down. Then you give me a brand new car (300 miles on the clock) yet can't even give that to me clean and so my children sit with someone else's dirt all weekend. And now you charge me £21 admin fee on top of the penalty charge (the latter of course is my fault). Never again!”

Helpful Report

Posted 6 years ago

“Rented from green motion Amsterdam airport May 2019. Tiny hairline scratch on car about 7 cm long - hardly visible. Charged 780 euro to repair. Outrageous! Does seem like a scam.”

Helpful Report

Posted 6 years ago

“Absolute RIP off, was lied to and forced to pay for additional insurance wich I later realised I did not need. So much more to say but the overall experience was a shambles. I'd advise to find somewhere else to hire from”

Helpful Report

Posted 6 years ago

“Booked a van on 6 days earlier online to collect from Heathrow branch. Used the express check in service, which sounded great.. Uploaded all my documents, proof etc and prepaid. Expected an express experience today when I went to collect my rental. However I Was told to join the lengthy queue. An hour later I got to the counter and am told they don't have any vehicle to give me. At least two other people were having a similar experience whilst I was there. They had my email and mobile number, yet their only communication was a reminder yesterday that my rental was coming up. Comedy show. Completely clueless. Booking Confirmation Number: WOS-2167303-2143490 Start date: 2019-06-21 Start time: 16:00:00 End date: 2019-06-22 End time: 16:00:00 Vehicle: V2 - Ford Transit Van MWB - VW Transporter MWB, air-con or similar model Product: Plus Deposit: £800.00 Excess: £800.00 Fuel Policy: Like for Like Mileage: 95 miles 1 x Additional Driver - 10.00 (PREPAID)”

Helpful Report

Posted 6 years ago

“Horrendous experience at Glasgow Airport branch. After a long trip with a car booked weeks in advance all you want is a simple transaction. The up sell for insurance is ridiculous. Ended up having to hire a car elsewhere - Green Motion are plain awful - avoid at all costs.”

Helpful Report

Posted 6 years ago

“Known scammers. They scam customers constantly that don't take out grossly overpriced insurance.”

Helpful Report

Posted 6 years ago

“Absolute disgrace of customer service. I won’t even go much to details as I’ll be repeating everyone’s else problems. Avoid at any cost.”

Helpful Report

Posted 6 years ago

“Hired from Green Motion Stansted. Never again will I touch this company. Bus to collect car runs from terminal only every 30 minutes, so a long wait to get to Novotel. The staff were unsmiling but courteous. A video was playing showing how draconian there return procedures were and the forensic way they would check a car on return for scratches and damage. The direction as to where to find the car were hopeless and we wandered round a car park looking for the office fir another 10 minutes. This was after they explained the insurance excess was over £1200 and to upgrade the insurance and reduce rage excess was £42 per day! And inky on collecting the car was it explained that the daily mileage allowance was only 95 miles per day. None if this was clearly shown, if at all, in the introductory bumph e mailed to us. I booked a ‘Golf or equivalent’. Was given a Honda Jazz 1300 which was basically a sewing machine on wheels, especially when filled with 4 adults with baggage. I do not consider a Honda Jazz a Golf equivalent. Whilst the pick up of the car was a real trial, to be fair the return was not as bad as I feared, but we still had a 20 minute wait for the bus to the terminal. My advice is this company looks cheap and a bargain. It isn’t, and the service is not good.”

Helpful Report

Posted 6 years ago

“firstly i had to change my flight and an early drop off was required. Green Motion wanted to charge me £70 to drop off at 7am. Therefore i had to drop the car back to them a day early and rent another car from HERTZ that would let me drop off early for FREE. I Also received a bus lane ticket for £30 and Green Motion charged me £84 admin fee to send me the letter. On top of this i still had to pay my fine. So basically the fine cost £114. Not their problem i know but excessive admin charge to send a letter. Total service was a shambles and id NEVER RENT again from this basic expensive car rental company.”

Helpful Report

Posted 6 years ago

“Arrived at office which seemed to be surrounded by a crowd of upset people. After an hour I was finally served and although they had the record of my reservation and my details from a previous hire they said they needed 2 forms of ID showing my address, both a utilities' bill and a bank statement. Both had to be original paper copies and furthermore the bank statement had to be stamped at my branch to show it was genuine. This was at Edinburgh Airport and the only branch of my bank is in London. Staff couldn't have cared less that their demands for extra ID (on top of the usual driving licence, credit card and passport) were impossible to fulfil and when it became clear there was no way I could get a car they even refused t cancel my booking, saying this had to be done with the agent I booked through (Ryanair, so no chance there!). I was simply fleeced of the car hire fee and left with no car. This is fraud, theft, deliberate deception and whatever else yo want to call it. These people should be put out of business by trading standards and surely the police should become involved in what is clearly a criminal activity. I am surprised Ryanair and Edinburgh Airport associate with them and give them space to carry out their fraudulent activities. Not sure what to do next but my MP and MSP must be the next step.”

Helpful Report

Posted 6 years ago

“By all means avoid Green motion. They are deceptive, fraudulent and trained con-artists. If your flight is delayed, you will be welcomed with an extra fee of £62.50, which according to them is out of hours fee. The next surprise for those who don’t have or inspire to have a credit card will pay an extra £46 described as Risk reduction premium (via debit card). I wish that was all - the surprises are endless. Next on the list is the road assistance plus charge of £10, bringing the total paid on a frustrating night with 1hr40min delayed flight rounded up to £143, excluding the initial payment of £46.37 (Inc. Damage refund insurance). Upon return the driver of the shuttle bus drove like a maniac which left a passenger plunging off her seat onto another passenger without regards to a child on board who witnessed the whole ordeal leaving her terrified. This I find completely unacceptable, disgusting and inconsiderate. I will not be going back there and will be challenging all the extra fees charged. Hopefully this will be on the next episode of rogue traders soon.”

Helpful Report

Posted 6 years ago

“Very aggressive staff, hidden terms that cost me £162. Pull you in with cheap prices and then it works out to be more expensive. I wish I had gone with a more reputable company, almost ruined my trip. A really nasty experience, please don't rent a car through them. I currently have an ongoing complaint.”

Helpful Report

Posted 6 years ago

“the cost is low - but there is a sting in the tail I arrived at the Greenmotion office at Poznan Ławica Airport, presented my documents and filled in the paperwork. I was accompanied to the car and a quick cursory check was done for dents and scratches. This, in no way prepared me for the long (very long) and detailed (very detailed) forensic inspection of the car which would occur, when I returned. I drove carefully during my time in Poland and mainly used the car to drive around town catching up with friends and family On my return to Poznan, I had the car hand washed (I have never had to do this with any other car rental, before, but they said there would be a 20 Euros surcharge if it was returned dirty) and filled the tank to its pre-rental level. I was running just a little bit later than I would have liked, as the hand wash took some time, but I was not prepared for the service at the drop off. Aside from the time it took to actually get a member of staff out, to look at the car, when they did, it was almost as if they were doing a forensic fingerprint inspection. Every single centimetre of the car was examined in great detail, such that I had to remind them, 2 or 3 times that I had a flight to catch. During this inspection we were joined by 2 other people who I assume were other members of GreenMotion staff. The scratch that the staff found was minute and unnoticeable until it was pointed out to me. I have no idea how that sort of scratch could have happened in that location. It is an odd location for a scratch – too low to have been caused by an adjacent car door, and too high to have been someone’s shoe buckle. During my subsequent research I note that some people have accused the staff of ‘manufacturing’ flaws. There is credible evidence that the company operates a bonus scheme for employees who ‘spot flaws’ so that the company can then levy fines on the unsuspecting user, so it is in the staff’s interest to find a flaw, even if they have to be a little ‘creative’. Obviously this sort of deceptive behaviour would not have occurred to me at the time, but there were three members of staff around various sides of the car and I was concentrating on the area where the staff member with the clipboard/checklist was looking. I was charged a lot for this small scratch - not as much as some other people have suffered from this company, but still a pot of money I had not budgeted for. my advice. Don't. Just Don't........... if you think it's too good (cheap) to be true - it probably is”

Helpful Report

Posted 6 years ago

“Scammers. Would not use again. Took ages to get the car due to not enough staff. Misleading contracts and up-selling. I usually use Europcar but wanted to try a 'greener' rental service. I wished I done more research. After booking and renting I had disagreements of extra charges. It turns out I'm not the only one, goggle the green motion article titled "Green Motion has low car hire rates – but users say there’s a sting in the tail". There's several articles in the Guardian, BBC, Standard, Telegraphy etc. explaining there misleading and coercive business model. Would not use again.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews