Green Motion Reviews

Name: Green Motion
Rating: 2.87

2.9 Rating 1,385 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 4th October 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Green Motion, more like Brown Motion.”

Helpful Report

Posted 6 years ago

“I encourage anyone considering hiring a vehicle from Green Motion to reconsider doing so. They are an unethical company that defrauds both customers and their insurance companies in order to give commissions to their employees. I am currently fighting GM through my bank, which has temporarily issued a chargeback until GM provides sufficient evidence of their case. What GM has sent my bank in response are copies of the paperwork I signed, along with their photos of my alleged damage to their vehicle. Like the many stories of others defrauded by GM, they did not examine the car with me when I received it due to “bad weather”. However, when I returned it just a few days later without incident, they went immediately to a couple of hairline scratches on the bonnet, which I had certainly not caused. They made me sign the return form (on which I wrote in capitals that I did not agree with their damages) and did not give me a copy. To my surprise when I returned home, there were additional damages added to what they had pointed out to me, to the tune of £1,205. I immediately contacted GM after the incident in March and they sent me photos of the alleged damages. Fast forward to this week, and interestingly enough, the supposed evidence they sent the bank does not correspond with the evidence they sent me shortly after the incident. Only a single photo they sent to my bank corresponds with any of the photos they sent me in my initial communication with GM. They might not even be from the same vehicle. In addition, the damages they have me as having caused that they sent to my bank are not the same ones on the original list of damages either. Green Motion can't seem to get their story straight. It is clear that this type of fraud is Green Motion's modus operandi. They don't examine the car with the customer when it is handed over, then when the vehicle is returned they go immediately over to areas with hairline scratches, charge the customers an exorbitant amount for their repair, never repair them, and use the same damage to scam the next customer. As has been exposed in an investigation by Channel 4 in the UK, Green Motion employees earn considerable commissions from every item of supposed damage they can charge. The UK Channel 4 presenter, Joe Lycett, has recently had a show featuring an undercover investigation into some of the fraudulent practices of Green Motion. The clip featuring this part of the episode can be seen here: https://www.youtube.com/watch?v=azQTpzOKPcU Should you not be able to play it for some reason, following is a short transcript of the section on fraudulent damage payments, starting at 06:20 in the video: Joe Lycett: “[Arthur’s] been looking into reports of the fees Green Motion charge for accidental damage. Which brings us to lesson #3: damage charges. If I hired a car and damaged it, I’d assume that the money would go on repairs. But according to multiple staff at Green Motion Heathrow, not all of it does.” Green Motion Heathrow employee: “If someone comes in with a scratch they’ll charge £1,200. It gets put in a pot and split between 3 people, or 10 people. So, each one of them goes home with like £300 commission every single month.” Joe Lycett: “So staff at this franchise told Arthur they earn commission on money they charge customers for damage…” Why this company is still in business is beyond me, but I will consider taking legal action against them. I have never before encountered this type of behaviour from a reputable car hire company, and will ensure through extensive publicity that others are not scammed by them in the future. They not only are scamming customers, but also the banks and insurance companies who end up paying Green Motion's employee commissions. Following is a list of articles published relatively recently from respectable news organisations exposing GM's fraudulent practices. I am including these links here in the hopes that nobody else will be defrauded by this company. https://www.standard.co.uk/…/car-hire-workers-were-paid-to-… https://www.bbc.com/news/uk-england-london-46974240 https://www.theguardian.com/…/09/green-motion-car-hire-bills https://www.telegraph.co.uk/…/a…/car-hire-charges-scratches/ https://www.irishtimes.com/…/cartrawler-suspends-green-moti… https://www.independent.ie/…/the-pictures-clearly-show-no-d… https://green-motion.pissedconsumer.com/review.html”

Helpful Report

Posted 6 years ago

“Extremely unprofessional. They try their best to charge every extra pound they can stating the most absurd terms and condition that no other rental company has. STAY AWAY!!”

Helpful Report

Posted 6 years ago

“Everything about this company is a scam. Booked via Expedia, was given incorrect booking information from both Green Motion and Expedia, turned up with incomplete documentation because of this. Had to wait 2.5 hours to pick up car in an enormous queue. To top it off, on return had to pay £212 to replace a tyre for 'damage' that I did not cause. Absolute rip off merchants, avoid at all costs.”

Helpful Report

Posted 6 years ago

“Booked via booking.com. was delayed 50 mins die to medical emergency on our flight. Phone lime for green motion closed and no car for us. Rang the next day and spoke to an extremely rude member of staff. Avoid this company at all costs. Book with a reputable company based at the airport and not a parking lot miles away.”

Helpful Report

Posted 6 years ago

“Never rent a car here. They will find a non existing scratch and charge you for the wheel and the fact that they cannot rent the car in the meanwhile. We're queuing with other customers Having the exact same problem..”

Helpful Report

Posted 6 years ago

“"for 2 senior citizens, a very distressing start to our holiday, the oldest con in the book " I paid in advance to rent a volkswagen from midday sunday 5/5/19 to midday sunday 12/5/19, the flight was on time ay 14.30, when we finally got to green motion [ looked like a breakers yard]after dragging our suitcases through gravel on a very dangerous road, we were told the car wasn't available and we would have to pay an extra 45 euros for a larger car, apparently I did not read the terms and conditions. after agreeing an extra 30 euros, after a heated phone conversation with "maria", we were given an absolutely filthy nissan, I washed it myself later.the success of any business depends on repeat trade and customer satisfaction , I will stick with "alamo"/enterprise car hire in future and never go anywhere near "green motion" or easyrent cars Danny Clark Review on EasyRentCars.com 4.0 I was under the impression the office was inside the airport, and i dont understand why the car i had rented wasn't available”

Helpful Report

Posted 6 years ago

“Rented in Vilnius. Worst experience ever! Was given different car, not the one I've booked with warranteed make and model. Collection took half an hour, was charged 73 Euro "administration fee" for forwarding to me parking penalty charge €15 which I paid immediately via email 2 weeks after returning the car. At the end it cost me more then any best car rental company would charge.”

Helpful Report

Posted 6 years ago

“Beware - out flights were delayed and by the time we arrived they rented our car out to somebody else and refused to even refund us. We were on our way to a family funeral with an 18 month old. You get what you pay for. Stay well away.”

Helpful Report

Posted 6 years ago

“Is this the worse hire company in Iceland - green motion Having just returned from Iceland I feel compelled to write this email and provide feedback on our experiences. We hired a Jeep from green motion at the airport. The Jeep had a few issues e.g. door wouldn’t close properly and fuel cap broken but as we were keen to start our holiday we left the airport. After 100 miles the front tyre burst causing us to have to make an emergency stop - really quite traumatic. When we took the tyre off it had very little tread. The tyre was illegal and dangerous. Also the car had no warning triangle to put onto the road so we had to change the wheel watching out for oncoming traffic. When we called the company we were told to go to a garage and get it replaced and they would pay if indeed it was illegal. The garage confirmed the tyre was illegal and dangerous and also that another tyre was illegal on the car which they replaced. They also mentioned the cars tracking was completely wrong. I called the car hire company asking for the car to be replaced and was told to come back the following day to get another car. We returned the car the following day and after much discussion they found another car which they gave us. The replacement car on starting had an alert warning saying it needed a service - we asked the hire company about this and were told the computer hadn’t been reset in the engine management system. So we set off and after a few minutes we then noticed the tyre pressure warning light had come on so we returned to the hire company. We were told they had no other cars so we had to have that car or nothing. So as our holiday was already delayed we had to accept this. Later on in the day we noticed that one of the tyres was deflating so we went to a garage to inflate it to the correct pressure. Having now lost a day returning the car we decided to live with the tyre deflating and to pump it up each day. When we returned the replacement car at the end of the holiday we asked to speak to the supervisor whose attitude was one of “I don’t really care” about your issues and the fact that we were given not one car that was dangerous and illegal but two. When asked for compensation she was unable to offer a realistic figure that could make up for the lost holiday time, lost bookings for trips etc. So in summary .... We lost a day changing vehicles and missed booked events. BUT the real issue we have is that green motion knowingly gave us 2 vehicles one of which had illegal tyres on it and that both cars were dangerous to drive. If you use this company please check the vehicle thoroughly and please stay safe”

Helpful Report

Posted 6 years ago

“hands down this is the worst Car Rental Company in the planet ...How they get away with reaping off customers is beyond me , Picked up a rental car at 11pm at night ....They give u a number to call the following morning if you have any issues with the car. I had called the toll free number the next day b4 10m ...to report that the car alloys wheels had a little scatch....Could not get through to any number that was provided in nearly 4 hours ....i returned the car 7days later ..was billed nearly $900 for the little scatch and they said a lump on one of the tires...yeah $900.00. Zero customer service Over 10miles from the airport”

Helpful Report

Posted 6 years ago

“Charged me for body preexisting scratches and tyre consumption marks. However when I rent a car from a company, I dont expect to take videos or images and I was not instructed to do so by your staff. I base my deal on trust. Discrepancy between your delivering staff and receiving staff degree of scrutiny is the problem. I guess they punish customers for not purchasing their insurance”

Helpful Report

Posted 6 years ago

“Horrible experience. We had to wait for 1 hour in a queue before we could do the paperwork and then didn't leave until 20 minutes later. We had to pay extra as we only had a debit card and not a credit card which is ridiculous. Service did not seem to take into account that we had been waiting so long. When we dropped off the car the queue was even longer so their process seems to be highly inefficient.”

Helpful Report

Posted 6 years ago

“This is a warning to anyone renting a car from green motion Manchester airport so you can avoid what happened to me. I have renting cars at Manchester Airport for years and have never had a problem. It is clear that some people will fall for their unscrupulous behaviour which is legal. I have used my current ASB New Zealand credit car for a minimum of 5 car rentals over last 18 months. I do not take out car rental insurance through car rental company I use holiday insurance. The car rental ensures I am aware of putting a hold on about 1000 pounds of which I completely understand. The way car rental co makes money is through encouraging you to take out their insurance but they back down pretty quickly if you say no. I always check car thoroughly and ensure they add even smallest mark. Now my problem was purely with my credit card which unless embossed they tell me cannot safely put hold on money they require in case of accident. I don’t know any other car rental that insist on embossed card. They informed me the only way was to take out their insurance. Price I would of paid with embossed card $744 turned into over 1800. They also took 200$ incase of fines I doubt i’ll Get that back. The woman behind desk has been well trained. No emotion no reaction. Please take note the only car hire place at this site is green motion. The site is rough gravelled muddy I’m glad I wasn’t flying out as shoes were muddy trousers covered to. So ensure you have easy to clean shoes and change of trousers. The bus is clearly marked green motion and it’s a big bus not minivan. MAKE SURE YOU HAVE EMBOSSED credit card. Learnt my lesson will not be using them again. Have always used car rental at car rental village which is well situated and lots of choices and take my credit card.”

Helpful Report

Posted 6 years ago

“I would have given no stars if it was an option. Avoid Green Motion absolutely. On returning a vehicle to Edinburgh airport I was charged in excess of £250 for an invisible scratch. The only reason the attendant saw anything was because he put it there. I believe this absolutely. Total scammers”

Helpful Report

Posted 6 years ago

“Terrible customer service and hidden costs”

Helpful Report

Posted 6 years ago

“They advertise at a very low price and then load up the price when you get there. Also when ensure that you get a copy of the paperwork when returning the car. I wouldn't deal with this company again, very untrustworthy”

Helpful Report

Posted 6 years ago

“3 hour queues with no explanation, Max 2 cars leaving an hour. Look for non existent damage and try and claim dirt as scratches. No customer service, arrogant, rude and argumentative. Do not use these scam artists.”

Helpful Report

Posted 6 years ago

“BEWARE - I have rented literally hundreds of cars across the world and Greenmotion are the lowest of the low by far. They use every tactic in the book and will detail these below. i am sure i am touching the the tip of the ice berg. While the headline rate is often very low, maybe 1/3 less than anyone else they are bad beyond belief. I was coming to the City Airport branch. Firstly when i got to City Airport and called them regarding the airport shuttle they said they would not pick me up as i did not fly into City Airport, i would need to walk. OK not a good start but 15 minutes later i arrived. There was a long and angry queue. Firstly Greenmotion are the only car company i can remember that asks for 2 printed and official utility bills? Who today has that in the age of soft copies? I had actually read the small print and managed to find 1 official document and some additional letters showing my address from the passport office that was as official as i could get. This was not accepted. it had to be a printed utility or bank statement clearly showing my name and address. obviously this was all to then try and sell me £50 a day insurance. Given i was spending 6 days, 4 of which the car is not used i did not want to pay £300 extra for insurance for my car, especially when i had a carhire insurance policy but they said without the 2 official documents i could not rent a car unless i took out their ridiculously overpriced insurance. As i was about 1 hour away from home i said i would go to the bank and get the printed bank statement signed by the bank and come back that would suffice. i went off to do this and also had to re-arrange some childcare but managed to get back. i then presented the documents to them and they said i had missed the 2 hour window when i was supposed to pickup the car. Also they did not even look at the documents i had gone to get. Clearlt the ruse had moved onto a new one. They clearly knew how long i was likely to be when i went off to get the paperwork and come back but failed to tell me. They said the car was no longer available. i was one of 2 people who were caught exactly the same in the office at the same time. They would not budge. A third person wanted to use AMEX but they also would not budge on that and said they needed to go home, clearly all intent on making them latea and fall outside the 2 hour window. They then offered me an upgrade for £120 for a different car. Reluctantly swearing under my breath i accepted (i wish i had not on principal) but my family were waiting to go away for a short break and i was already a few hours behind. I would add there was also someone in the office being charged for going over the 95 mile limit per day and another being penalised for a tiny scuff on the plastic bumper so this is a company with 24/7 bad practise. Because i had my own insurance for the car they then took £2550 as the damage deposit. They specify 2550 as they know well that many credit cards have a 2500 limit but fortunately mine was more than this. They had already extracted an extra £120 by this point making the rental more expensive than other companies without this sort of treatment. They pointed me to a specific car outside that i am sure is ready for those who do not take insurance. it was a new car but had virtually no petrol in the car and showed 11 miles on the clock before i ran out of petrol. I said this is ridiculous to give a car that might run out of petrol around the corner as i was not entirely sure i believed the 11 miles was accurate. however i relented as these are seasoned car rental muggers. The person who showed me the car was actually the most helpful of them all who whispered to me to be very careful with the wheel trim as any minor scuff they treat as damage. I then noted in the car park that every car was fitted with very very low profile wheels with rims sticking out so there is maximum chance of you accidentally grazing a curb. i managed to run directly to a garage to fill up with petrol. On my return i came across a sea of upset of car renters. one had a tiny scratch on the front bumper, another had a tiny graze to the low profile wheels. Fortunately i had made extra care to not get the wheels scratched but please please please do not rent from this company. i have never seen so many upset and disgruntled people and while my rental was double what it should be i left relatively unscathed.”

Helpful Report

Posted 6 years ago

“The staff didn't release the car as one of the (*) conditions written in smallest font did not get satisfied and they charged a full amount after asking the card for "verification" and telling us the car cant be released.”

Helpful Report

Posted 6 years ago

Green Motion is rated 2.9 based on 1,385 reviews