Name: Green Motion
Rating: 2.87

“.. SCAMMERS.. cheap prices to reel in customers, then hit you with 1200 deposit in credit card.. or if you've got a debit card, your rental price increases 200 or 300 percent.. wtf..”

Helpful Report

Posted 6 years ago

“Made up damage on the car. Read articles on Guardian and Evening Standard about them doing this. AVOID!!!”

Helpful Report

Posted 6 years ago

“Terrible service. 1 hour to collect, very slow and awkward service, when given the keys to pick up from the parking area the car wasn't there and they had to go and find it in somewhere else. Clearly not superclean we just took it and left as we were incredibly late for lunch with friends. Straight into the motor way and 15 minutes after leaving the rental a scary light went off on the dash board and a warning indicating oil level at minimum and instructed to stop immediately to top up. But the worst for last, when returning the car they suddenly claimed a broken windscreen. Flabbergasted i went to see and they pointed me at a tiny chip almost imperceptible even for photos that definitely did not happen with the car in our possession. Nothing to discuss, they just inform you they will replace the windscreen and send the bill. I was terribly upset as clearly this was surely a trick from the rental, unfortunately there was nothing we could do to prove and so will have to pay. Let’s see what comes out of this but from what I am reading now in The Guardian for example, this could be the beginning of an unpleasant lengthy fight. As we are positive there was not a single event, noise or indication that it could have happened during our rental I can only draw the conclusion that this company uses not too recomendable business strategies to extract money from the user. It was my first and surely last time renting with this company and you should consider it twice before going for this apparent cheaper rental.”

Helpful Report

Posted 6 years ago

“DO NOT RENT A CAR FROM THIS COMPANY!! We had booked a car way ahead of time. When we came to pick up the car and after waiting an hour to be served, I was asked for a credit card for a deposit and when my husband handed over his, we were told that no, because i had booked it then it had to be my card. I told them I did not have a credit card and that he was my husband with the same name. They then said they would do me a favour and put a 250 pound deposit onto my debit card, providing we took out their insurance!! We had already taken out insurance but were told that the previous insurance that we had purchased was not eligible and that we would have to pay 650 pounds for their insurance!! That was the point when we walked out, there was no way we were going to rent from them and pay their extortionate prices! We then went to Avis where we had a hassle free rent experience, no excessive insurance, no problems with unlimited mileage, and no problems with the return!”

Helpful Report

Posted 6 years ago

“I would avoid this company like the plague. Most importantly, do not ... I repeat, DO NOT book a rental from this company unless you purchase excess insurance coverage from a third party insurer. Green Motion initially wanted to charge us an additional 865 pounds for required coverage (for a 13 day rental). While both picking up and dropping off the car, almost every customer at the counter was expressing outrage/dismay/surprise at various additional charges that far exceeded the rental charge for the cars: one being charged an additional 80 pounds a day for use of an ATM card; another being charged an exorbitant charge for a minor scratch on the front bumper; another facing a massive charge for insurance coverage (like us). We travel to Glasgow three or four times a year to visit family but will never rent from this company again.”

Helpful Report

Posted 6 years ago

“I rented in Leicester. These people are crooks - pure and simple. I was charged for pre-existing damage to the car. It also caused me serious inconvenience. You don't expect a brand new car with less than 1000 miles on it to break down, and yet this car did, less than 24h after I collected it.”

Helpful Report

Posted 6 years ago

“Guys I’m traveling down on the 22nd August with an petition board and am going to spend a full day complaining about the company to maximize the dodgy practices this company does towards people! Please join me at London Heathrow to contact via email kpfitzpatrick01@gmail.com”

Helpful Report

Posted 6 years ago

“The car was fine and e were let off being a 15 minutes late returning the car, for which I am grateful. However, I am really disappointed that we were charged for 2 small scratches we failed to see when we took the car. These were on the boot and said to have been caused by luggage. We were extremely careful with our luggage and literally used the boot only for arrival and departure. I find it suspicious that the worker knew exactly where to remove the dirt in order to see reveal the scratches. I would not use them again.”

Helpful Report

Posted 6 years ago

“Rip off, awful customer service. I was charged £1300 for 3 small scratches, 2 of them minor ones. I was also charged 36£ for being late 1 minute after the collection time. The company allowed me to book the car at 7pm, I arrived at their office at 7:01 (the doors were opened) and they charged me for out of hours service. A joke, will never use them ever again.”

Helpful Report

Posted 6 years ago

“Why on earth do you advertise green motion! They should be closed down they are such an corrupt company you only have to see the reviews. I had 1088 pound taken from my account no warning apparently because of scratches. When I arrived they had numerous complaints so I took photos of pick up and drop off! They were on bbc new last January about dishonest practices!! You should not deal with this company !”

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Posted 6 years ago

“Used left condom in boot wtf”

Helpful Report

Posted 6 years ago

“Do not use this company. We booked through carjet and were directed to Green Motion in Athens to collect our hire car. Really poor quality car offered. Significant damage to bodywork and interior. No possibility to provide any alternative in any category. Told us they don’t have time to repair damage to cars between rentals - they simply hand it on to the next customer. No apology- this is standard practice in this company apparently. Very dissatisfied and would not recommend.”

Helpful Report

Posted 6 years ago

“"The most fraudulent car hire company out there. I would encourage everyone to rather pay a higher price then to be deceived. Do not under no circumstances hire a vehicle with them.I hired a car from them for a week and I thought it was cheap but they charged my credit card 3 times the cost of hire without telling me why. I kept calling their phone number to dispute it but they did not answer my call”

Helpful Report

Posted 6 years ago

“The most fraudulent car hire company out there. I would encourage everyone to rather pay a higher price then to be deceived. Do not under no circumstances hire a vehicle with them.”

Helpful Report

Posted 6 years ago

“These are complete scam artists, basically fraud you.”

Helpful Report

Posted 6 years ago

“2 hours and 15 minutes waiting for collection and problems with accepting documents eg. proof of address - it's a joke I think! Documents from HMR&C with driver name and address are not accepted by greenmotion !? That's one from top document which is accept everywhere! Finally, I received an offer that if I'll choose a full insurrance for extra almost £200, upgrade for "better" car for another £120-£150 than we can easy continue, pay and collect a car... WHAT IS THAT !? I never had any problems like those in greenmotion and I rented a lot of cars everywhere, not just in UK!!! I'll add that there was couple "unhappy" peoples which waited for collection at that time.”

Helpful Report

Posted 6 years ago

“Very dishonest company. After returning the car, the company said they found 2 small scratches on vehicle. They sent a picture of 2 small scratches barely visible and said that I would be charged for almost 400 Euros for that! That's unbelievable. I've paid 15 euros for them to clean up the car... yes, you have to bring the car cleaned or pay the 15 Euros. I opted to pay the 15 Euros and returned the car dirt. The pictures is from a creaned car. So, the scratches could be done on the clean process, so I was not the last one that drove the car. They only respond by e-mail, no phone number to resolve the situation. The cheap rental price could mean a very expensive tiny scratches that could be done by their staff themselves.”

Helpful Report

Posted 6 years ago

“Very dishonest company. After returning the car, the company said they found 2 small scratches on vehicle. They sent a picture of 2 small scratches barely visible and said that I would be charged for almost 400 Euros for that! That's unbelievable. I've paid 15 euros for them to clean up the car... yes, you have to bring the car cleaned or pay the 15 Euros. I opted to pay the 15 Euros and returned the car dirt. The pictures is from a creaned car. So, the scratches could be done on the clean process, so I was not the last one that drove the car. They only respond by e-mail, no phone number to resolve the situation. The cheap rental price could mean a very expensive tiny scratches that could be done by their staff themselves.”

Helpful Report

Posted 6 years ago

“I hired two cars when I immigrated to the UK, the first one was a van to take all our luggage to our accommodation, on returning this they pointed out a barely visible mark on the boot which they claimed was not there before, the car was full of scratches, which was pointed out to them on picking it up, they then told me tt will be 350 pounds taken off my 400 deposit. I then swapped it for a Mini Couper, which I had for 5 days, I returned it early and on return they said there were new scratches on the left hand passenger side, after arguing about the first scotch on the car they said it had to break the paint, these scratches had not broken the paint and I believe were there on collection, they notified me they don't record scratches that had not broken the paint. The nightmare continues on collecting the Mini Couper the day after I had hired the VAN, I had already handed in my drivers license for full UK conversion , I was told they could not honour the current booking as I had no license to present even though they had taken a copy the day before, they said they would extend my first booking (somehow that is possible), but at double the price. This company is a bunch of thieves”

Helpful Report

Posted 6 years ago

“We booked our car on the basis that we were picking it up from Euston Station. The EXACT details as per our booking (and throughout all stages of the booking process) were: LONDON EUSTON STATION MEET & GREET CALL PRIOR TO ARRIVAL - LONDON , GB Tel: 44 2071 860000 But when we rang we were advised - they DO NOT operate AT ALL out of Euston Station. I can't help but thinking this is a major marketing ploy... ... So plan-ruining and disappointing. Not to mention dodgy.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Green Motion Reviews