GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,632 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order with click and collect, when I visited the store my orders were not there. The store were helpful in the fact that they managed to get most of the items of the shelf. Some of the products I had ordered were replaced with sub standard versions. But both the 5 ltr oils were not there and had no alternatives, they contacted click and collect who said they would send out the oil direct to my home of which I received one correct and the other they only sent a 1 ltr bottle. Although these were sent out as a good will gesture it was then over a day later and after contacting them daily to ask for this to be addressed I got the run around on the click and collect service who were rude and unhelpful with empty promises that they would ring back. This meant that one of the cars was in the garage for longer than planned, resulting in me going to EURO parts for the oil.”

Helpful Report

Posted 7 years ago

“Brilliant. Can order online and have delivered or collect within 20 mins. However the website has just been changed and now many functions don’t work and tells you that none of the oils they sell will fit your car. There was nothing wrong with the old website. I have found myself looking at competitors to find the right parts then compare prices and now use them sometimes out of ease of use of their websites”

Helpful Report

Posted 7 years ago

“Ordering on line was good, fast delivery and easy.... I had issues on returning goods that I did not need , I went to one of your branches, I was very well served by the the salesman, my problem and surprise was that I had to fill up a form giving loads of information that you already have and have to wait for few days to get my refund. It was very surprising for me that me and your staff had to waste time with paper work on the 21st century , also I was luck to have my son with me to fill all the paper work as I cannot hand a pen or write do to illnesses. But anyway away I hope the refund will come soon and I don’t have to chase it....”

Helpful Report

Posted 7 years ago

“Incorrect part listed as correct part had to return for refund had to argue that it was the wrong part . computer was wrong on this occasion.”

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Posted 7 years ago

“I put it for collect in store and selected two. I went and paid but had to make two journeys because the store didn't have them both so had to come up the day after.”

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Posted 7 years ago

“First time I've had items delivered from gsf I usually click and collect, bit of a mistake as my bulb didn't make the journey although my other items were fine.”

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Posted 7 years ago

“3 customers in the shop 3 sales staff all serving one person. But when We were served the service was very good.”

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Posted 7 years ago

“+ive - good selection of stock and helpful friendly staff -ive - Massive variations on price when using discount vouchers and still more pricey than competitors, confusion when several items listed for same part”

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Posted 7 years ago

“Good excellent”

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Posted 7 years ago

“Slow on all accounts”

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Posted 7 years ago

“They didnt the website did but the store failed twice”

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Posted 7 years ago

“Allowed me to click and collect a product that has been discontinued!?. Went to pick up in store the next day and had a tricky time getting it amended. Store staff were great, website and technical not so good.”

Helpful Report

Posted 7 years ago

“Good customer service when I found I was sold a part that had been fitted to another car before being returned faulty and some how was put back in too the stock instead of been returned to who ever faulty parts need to be returned too but then the fact I was told I would have a new part delivered by 10 the next day latest and ended up waiting until after midday which put me behind on getting the car returned to the customer and ended up having to cancel my holiday I’m unsure if I’ll reuse gsf in a hurry maybe just as an emergency if euros don’t have the parts in stock for me at the time”

Helpful Report

Posted 7 years ago

“Good discount codes Service in Barnstaple branch is very hit or miss, they don’t like the fact that people order online for collection”

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Posted 7 years ago

“By being able go get the parts in super quick time it's just a shame that you have to order online to get the best price with the promo codes”

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Posted 7 years ago

“Brake discs I ordered from the website were correct, but the pads were wrong. It would be better if the website stated what size discs the pads suited.”

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Posted 7 years ago

“Good price for parts but in store there was no eye contact at all by the 4 members of staff behind the counter when i walked in,1 member of staff brought cups of tea in and still there was no response Not one person acknowledged Me or said be with you in a minute,eventually someone spoke to me after 5 mins but all in all i found staff rude and not customer friendly”

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Posted 7 years ago

“good service reasonable prices good delivery”

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Posted 7 years ago

“Customer service not ok in Harrow branch never recommend”

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Posted 7 years ago

“Online order was perfect,every time going to shop you can see the young lad don’t realy like people from outside of England,last time I’ve heard he said to other lad when I came in- „another viking” there was a Polish customer before me I was next so not sure Who he called „viking”.. I was going to call head office about that hoppe you gonna sort it out”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. There appears to be some confusion or total misunderstanding here. Daventry branch has a customer called Viking which they were referring to. They were in no way referreing to an individual as an insult or slur. So in stating "another viking", he was stating there was another order for Viking to be picked and delivered by our vans. Kind regards, GSF Web Sales Team

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 56,632 reviews