GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,638 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process online was easy enough, but I chose click n Collect and when I went to pick the items up over an hour later the order hadn't come through. I went back another hour later and collected the goods.”

Helpful Report

Posted 6 years ago

“Counter service is slow only one person serving several walked passed counter but made no offer to help”

Helpful Report

Posted 6 years ago

“Ordered car part on Bank holiday weekend. I was expecting a delivery by Wed due to bank holiday. I received an email Saying there was a delay in the part. I reveived an email asking to contact a member of staff to discuss further. Member of staff i spoke to was quite rude and said its out for delivery didnt know what i was on about even though they sent the email asking to talk. Because of the original email about delivery being delayed were not expecting delivery so we missed it. It then was expecting the delivery the next day (Friday).. left a note one the door to leave with a neighbour but was never delivered. The tracker shown as on route. I am now expecting delivery Monday but unsure..”

Helpful Report

Posted 6 years ago

“The price is good but can't be much better. I would like to pay with PayPal on collection . The staff isn't really friendly in Farnham The printer didn't work in Farnham”

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Posted 6 years ago

“Prices were good. I had one click and collect and one delivery. Have not received any update about the dispatch/tracking number. Had to call the Custer service 3 times. The second te the customer service assistant did not listen and was very rude. Got the parcel eventually but I had to make quiet an effort to get it. Also the with the clinic and collect order the young guy in the Northampton shop was very slow and unhelpful when I asked him if he can give me some information about the delivery package.”

Helpful Report

Posted 6 years ago

“Cv boot kit that I purchased was unfortunately a returned item ( evidence of greasy fingerprints on the inside of the box. ) and was missing the two retaining straps. As I had already fitted the cv boot, I used two metal cables ties to secure it. Very disappointed!”

Helpful Report

Posted 6 years ago

“Very porr shop is completely empty”

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Posted 6 years ago

“Bit of a wait as only one person serving customers and he was apparently new to the job. There were people clearly in the office. Also click and collect discount not available in store.”

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Posted 6 years ago

“Bosch Vito fuel pump, top quality product at a very competitive price but the service was poor and parcelforce delivery was very slow”

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Posted 6 years ago

“Steff were very helpful but I was slightly disappointed with one of the orders. It was the wrong item when clearly stated the correct item. Inconvenienced me big time.”

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Posted 6 years ago

“Generally good customary. The only suggestion is that orders should be ready for collection once the due estimated time is given upon ordering online. I had to wait at the store in Trafford for them to assemble my order and one of the items were out of stock as well. When I asked the staff to have it posted to me once there are in stock, he replied no. However, I had no issue with goods that I opted for delivery at my address.”

Helpful Report

Posted 6 years ago

“Parts never ready when reserved”

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Posted 6 years ago

“Very misleading experience which was eventually acceptable. Purchased via click and collect, from Derby store. Asked if we would be able to return to the Lincoln store and was told yes. On the first attempt to return the item to the Lincoln store it was refused and we were told it would have to go back to The Derby store. Several phone calls and enquiries later it was agreed we could return it to the Lincoln store. Many thanks to Jay at the Derby store who seemed to be the only person who was willing to make this happen, and understood our frustration.”

Helpful Report

Posted 6 years ago

“When ordering on line it would be fantastic if the item was there waiting to be collected instead of being told it will be arriving at the shop in an hour. Item arrived 2 and half hours after...”

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Posted 6 years ago

“only problem was not being opened sunday when needing my part cant fault staff at front desk very helpful”

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Posted 6 years ago

“Ordering was quick and easy. However upon reaching the depot for collection was a different matter. There was one client who was in front and discussing a part which is fair enough. There were at least three to four other members of staff at the back and was not acknowledged by any one of them. Did not seem to be doing anything but even if they were, a simple hello and someone will be with you shortly would have sufficed but totally ignored for about 15 minutes is not acceptable. Did think about walking out and use Euro Carparts. This was Watford so please don’t make the same assumption with others”

Helpful Report

Posted 6 years ago

“Always got the parts i need and always helpfull.”

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Posted 6 years ago

“Overpriced parts but this is covered by the massive discounts they offer. Often have difficulty identifying the correct part for my vehicles as there are often several different parts to choose from. Also when I have gone to collect parts I have ordered and informed ready to collect, they have not arrived. Have used the contact page to enquire which is the correct part. They did respond but can take a day or two. Be a good idea to have web chat service.”

Helpful Report

Posted 6 years ago

“Online orders which are cancelled in store, or collection of second (corrected) order.....original doesn't get cancelled and I get calls from GSF asking when I'm collecting....or emails stating that I've not collected. I even had my account frozen for this........ Please sort a cancellation online button to allow this nastiness to stop. My business/workshop buys many thousands of pounds a year but we're not VAT registered yet. EURO OMNIPART gave me an account so I'm close to ONLY using them and paying the extra few pounds they cost... Make me happy again to trust you..... Regards Byron White Rivets & Coats Ltd”

Helpful Report

Posted 6 years ago

“Assistant that served me had a problem with product knowledge.i picked up a battery for my wifes car on a click and collect basis.i asked to make sure that product was suitable but this took a while to advise product was correct for my wifes car.as I picked the battery up at about 11am and had to change it I was in hurry because I was working that afternoon so my experience was frustrating.spart from that your product was cheapest by far so winning in the end thanks”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,638 reviews