GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered control arm bushes for Audi TT. Received control arm bushess for MKII Golf. Operative told me that the bushes had been fitted to early TTs.... don't think they ever were and I'd provided the reg for a late TT anyway. Unnecessary delay to return bushes for new ones to be sent out. Very disappointing.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. As per the telephone conversation you had with one of operatives, it has been confirmed that there a choice of two bushes on your TT due to a chassis number change. It is important that if you are unsure when faced with a choice of parts when ordering, that you contact us so we can help determine the item you require. An email has been sent to you this morning with regards to collecting these bushes as a good will gesture. Once you’ve replied we can arrange the necessaries, and arrange replacements or a refund. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“sent the incorrect wiper blades. only 1 set came up as they had the number plate for the vehicle.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Can you please contact us at website.sales@gsfcarparts.com with your vehicle reg number so we can double check our system to make sure everything is okay? It seems strange for only one set to be listed, and that not being correct. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I went on the site for a replacement car battery, put in my registration number which found the correct vehicle. Ordered the battery for collection from my local shop, picked up the battery took it home, tried to fit the battery it was completely the wrong size and would not fit the battery tray! What a complete waste of my time and petrol went to halfords got the correct battery. You really need to make sure that the products you list for my vehicle are fit for purpose! I would have scored you very poor but I did get a refund”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. With car batteries, there can sometimes be more than one choice that could fit. This may be the reason why the item reserved being incorrect. If you could contact us at website.sales@gsfcarparts.com with your vehicle reg number we can double check our system to make sure everything is okay there. We apologise for any inconvenience caused when collecting. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“please can some one tell me how to return an incorrect part Cardiff branch will not take back any purchase made on ebay or online already email a request no reply so far will give one more working day and then take it up with paypal this as put me buying from GSF online will not use this service again”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Any goods purchased online for delivery that need to be returned, can be sent back to us at Birmingham via any GSF branch. http://www.gsfcarparts.com/guest-returns If you have any difficulty when returning an order in branch, please speak to the manager there, or give us a call on 0121 626 7971 and we can assist. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I am still awaiting my confirmation e-mail for my order. I only knew the order went through by checking my paypal account”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The Pay Pal confirmation email is all you require as form of an online receipt as it includes all of your order details, and also the order number too. A paper invoice is sent with the goods. We hope this helps. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Shopped online for indicator bulbs and showed as having stock in a local store. Just as about to leave got a call saying they never had any. Called to say it showed stock of a more expensive variant but it turns out they never had any of those either!!! Need to keep better stock management!!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that the part reserved wasn’t available to collect. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Ordered a part on click and collect using my vehicle registration number and when I tried to fit it I found out that it was for a 4 door and not a 2 door model. There was no indication of this on the website description or on the item packaging. I wasted a day on this and petrol money exchanging parts. Very poor”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that the part reserved didn’t match your needs. We’ve notified our cataloguing team of the description error and they are working to update ASAP as to avoid this issue in future. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Went to the branch in Bristol road, Gloucester and was not even served at all. The staff in the counter was busy chatting to his mate whist the other two inside must have been on their breaks. Anyway, I was there for 10mins at least and left. I went to the branch in Cheltenham and had a better service.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you received a poor service in our Gloucester branch, and we will notify them of this now so that they can improve their service there. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“First time I tried the online order with discount for service parts was very impressive. But when I went to Heathrow GSF counter. Added 5 Litre oil can, unfortunately the staff was unable to give discount as Advertise on the counter for when you buy oil and filter. very poor service.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you managed to collect your reserved order all okay. The reason that you couldn’t obtain the same discount in store for the oil is because that is an online offer only unfortunately. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I have used the premises on a couple of occasions and each time the customer service from the staff was below standard. 1) No sense of urgency from employees 2) Taking far too long in retrieving products. Will not be using again.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you received slow service when collecting your reserved order. We will notify the branch of your comments so they can look to improve their service. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“When I entered my reg number to buy a headlight bulb it gave me one option. Which I obviously purchased. On recieving the part it became apparent when fitting it that this was not the right piece. When I bothered to call up to find out how this had happened it was suggested that it was my own fault for ordering the part suggested for a line of vehicles rather than my specific vehicle. As a result I had to purchase a different product to get what I wanted and online I had to search for this part using its unique product code. Having entered my reg number I would expect you to be able to give me parts for my specific vehicle, failing that a list of options rather than just one. Now I'm £3 poorer for no reason and posting or delivering the part to your shop just isn't worth my time and effort. Not impressed especially with the follow up phone call.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that the item purchased didn’t match your requirements. There is a possibility that there could have been more than one option on the bulb and this may have been the problem with this order. If at all possible can you please send us an email at website.sales@gsfcarparts.com with your reg number and we’ll check out catalogue listings online to ensure everything is correct. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Entered Reg number to find car. Correct model identified. Wrong part supplied (Brake light switch)”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have somehow received an incorrect part. If possible could you please contact us so we can double check the part against your reg number and update our system where necessary please? Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Would have been nice if the parts supplied were the same as those ordered, an incorrect pick caused no end of issues.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that our warehouse team have made an error when shipping your order. If we need to do anymore to resolve this error please contact us and we’ll sort that ASAP for you. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Incorrect Part, picture on website not the same as the item purchased even though same no on the item and box. Part located via GSF search from Car reg no. Resulted in two wasted trips to GSF. GSF car parts finder is flawed and not reliable. but at least you should get the item as pictured on your website, not something completely diffrerent.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have somehow received an incorrect. If possible could you please contact us so we can double check the part against your reg number and update our system/images where necessary please? Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Call in to”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re not sure if there was an issue with your order due to the 2 star review left, but if there is anything we can do to help, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Had to wait for order to be picked from shop floor, one item not available. Then got charged for free products, I paid prior to receiving my receipt and was in a rush so no time to challenge.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear there was an issue collecting your items in store. It seems the reason for you being charged for the free items, is because the online order was cancelled and then re invoiced in branch with the price not being amended. I’d recommend taking both copies (your invoice, and the click and collect order) into branch when you’re next passing, along with a copy of this reply to your review, and the branch will be able to reimburse you for those free items. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“clicked and collect for oil and wiper blade but promotion code ppc30 didnt work told them when i picked order up but had to pay full price!!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you couldn’t use the code on your order. The reason for this is because the PPC30 code only applies to what is the banner title it is listed against, such as items as oil/air/fuel filters and brake discs and pads. We apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“One of the items was clearly faulty, even the staff in the branch said it was obviously a faulty part, yet i have had to purchase another unit and wait indefinitely for the return of the faulty unit to be approved, meanwhile being of of pocket through no fault of my own. The branch should be able to exercise discretion and help customers rather than tar everyone with the same brush with their returns policy. Not impressed.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have had a part go faulty. There are certain warranty guidelines that the branches have to follow on certain parts. Please be assured that all warranty claims are dealt with as soon as possible as we know how inconvenient in can be when things go wrong. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Its great to be able and source parts locally but i was very disapointed when collecting my order. Although the website stated there was a 25% discount on service parts and clearly in the advert it stated brake shoes and pads. I was told when i picked up my order that they weren't considered service parts. Poor customer service attitude.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’ve had a look at your order and can see the GSF25 discount was applied, but can see the correct amount of discount wasn’t applied to your order for some reason. For this we apologise. I’d advise you to contact the branch you collected from, and to speak to them about this so the correct discount can be applied and you can obtain a partial refund. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I will never use Gsf again first part i bought wasnt for the van listed then the next seal never came”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. As per our email conversations, all of the seals ordered had been posted and was due for delivery within the quoted delivery time frame at the point of the last email contact. If the item doesn’t arrive this week, please reply back to us and we’ll be happy to help with issuing a replacement. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews