GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserved a wheel bearing online to collect the next day. Assistant bought item round and placed it on the counter. Immediately I noticed (written in very obvious black ink) "FAULTY PART" on the box!!! When I questioned this, the box was opened and it was discovered the part was indeed faulty and had been fitted previously! How did this item even manage to get to the customer without someone noticing this very obvious writing???!!! They did not have another one in stock and I was not even offered free delivery to my home or local store ( I had to travel 30 miles to northampton as they were the only ones with stock of the item). I was left with no option but to buy the cheaper and less durable 'standard' part. It goes without saying that I was exceptionally disappointed with my GSF experience.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve had a problem collecting your order and that a faulty part has somehow managed to be put back on the shelf. This is clearly an error and shouldn’t have happened. Could you contact me at website.sales@gsfcarparts.com with the location of the branch you visited before going to Northampton, and I will pass your comments on to hopefully improve this service and stock management there. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I called in to collect my order only to find half of it ready the man apologised and went to collect original order of 4 items. After a short time he apologised again for someone not checking my order and then informed me that the last item was out of stock. ..3 out of 4 not bad hey.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve had a problem collecting your order. I will pass your comments on to the branch you went to hopefully improve this service there. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Ordered a set of Brembo rear disks for my Audi a3 s line on a click & collect. Upon collect the disks waiting for me at GSF where not Brembo, they where Zimmerman. Which due to time being an issue I had to buy them. Point is, I would like what I ordered! not the next best thing.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that there was a stock issue at the branch. From time to time we can infill some stock with a comparable quality, in instances where there may be a small stock issue. This problem has recently been addressed company wide and should not occur again in the future. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Great customer service but”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We hope everything is okay with your order as you haven’t completed your review, we can’t be sure. If there are any problems, please contact us at website.sales@gsfcarparts.com and we can assist from there. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“This is not about the purchase that I made from the Nottingham branch. Witch by the way was excellent! But more about the very poor service at click and collect leicerster branch. Ordered on the Friday was given the sign to say they had lots instock! drove all the way there first they couldn't find my order then they told me they where out of stock and would have to order it.... When I asked if they could deliver it, to save me coming back! NO they couldn't deliver to private addresses! And that was the manager!!!! So I've bought the part from euro parts delivered free!....”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that the item you have had a poor experience when visiting the branch to collect your order. The branch are correct, the local delivery fans cannot delivery to private addresses. The only way a part can be delivered is by using our website and ordering the parts for delivery using the free delivery service (Royal Mail/Parcel Force). We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“GSF have always been helpful & supply good quality parts & a good price, sent promptly. However the delivery Agent, Parcel Force are useless & delay getting the parts ordered, even after giving them contact phone numbers & fixing another delivery date, still failed & still waiting for my order after 1 week. Not good. Try another delivery agent or loose customers.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you have had a problem with receiving your delivery. According to the tracking site for Parcel Force they have still got at the depot and will attempt to re delivery today: http://www.parcelforce.com/track-trace?trackNumber=IH7634229&page_type=parcel-tracking-details&parcel_number=PBIH7634229001 If it’s not received today, please contact us at website.sales@gsfcarparts.com and we will help resolve this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Iv used your company once and have been sent the wrong part. Not good statistics for me especially when I have to pay postage for the pleasure”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you have received an incorrect part. Please contact us at website.sales@gsfcarparts.com and we can help you with this. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Find the prises very good and location but staff on the other hand needs courses on customer service very urgent”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m glad to hear that you are happy with our prices and location, but I’m sorry to hear that you weren’t happy with the service received. If you could message us at website.sales@gsfcarparts.com with some more information we can take a look into this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I ordered online to collect in store but when I got their they did not have it in Stock ..”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you have a had a problem when collecting your order. The branch you reserved it should have tried to contact you at the earliest opportunity once it was known there was a stock issue. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I ordered two wiper blades for my car and when i went to collect them was told i had only ordered one. I was also told i'd only ordered one? Who on earth only needs one wiper blade? I have now purchased new ones on the same day from another supplier.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Is it possible you can provide me with the order number you had with us at website.sales@gsfcarparts.com please? I can then take a look into your order to see if we need to improve any of our listings at all. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Twice I've reserved items to be collected and neither time have the stores had them or recognised the order number, what's the point??”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. This sounds like an unusual case, can you please contact me at website.sales@gsfcarparts.com with the two order numbers you have and we can take a look into this for you? Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Having purchased a set of 'Tailored to fit' car mats for my VW Tiguan I expected them to fit the footwells neatly. Unfortunately these mats do not fit well and the rear mats in particular appear to have been designed to fit a completely different car altogether (they only cover about 50% of the floor space). Quality of the materials is fine for £25.00 but the fit is extremely dissapointing. I will not be buying GSF 'specific to model' car mats again. I've used GSF to purchase servicing consumables for years without any problem - they went badly wrong with the car mats though. They should stick to car parts and forget the mats unless they actually measure up the floor space of the car first!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you have had a problem with the car mats. It looks like either the incorrect ones have been ordered or there has been a cataloguing issue for your order. A member of our cataloguing team has contacted you direct to help sort this issue out for you. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Unfortunately the computer system was down so the staff were unable to sell any products. Ultimately was a waste of everyone's time, will not be going back unless really desperate. Make a mockery of the click and collect service.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear the branch you visited had IT issues, these things luckily are a rarity and sometimes just cannot be helped. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Was queued behind two people being served, who didn't have a clue what they needed. One had walked in with their MOT failure, and working out what they need at the counter, another was ordering wipers by trial n error, ended up leaving with nothing! Took me 15mins to get a bulb I had preordrred, its not supposed to be a service centre, they should have bn told to go online... Not happy!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you had a small delay in one of our stores, but our staff do try to accommodate every customers part request when someone comes in to store. We are working hard to improve service times and hope that on your next visit you will be seen quicker. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Still waiting for my plugs since last week”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was only placed on the 6th December by Royal Mail 2nd class free delivery, so it wouldn’t have arrived by the time this review was made. Please allow 4-6 working days for your order to be received. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“despite entering registration no. and confirming the car, wrong battery was selected. Staff however put it right”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that an incorrect part was received, but am glad to hear it was put right quickly for you. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I have used GSF for years, but I know very well that parts can vary in quality and fit. The website seems only to allow me to choose standard or premium but does not give me the brand in all cases. With respect, I prefer to make my own decisions on part quality, and so will be buying from your competitors.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We do have a few categories online with actual brands next to the stock available to purchase. We are working very hard to ensure we have 100% accurate levels of all branded stock in place before it all goes live on our site to customers. We wouldn’t want to list one brand and then send another so for now we list as premium and standard to help determine quality. If you need any help in finding anything out from us, please don’t hesitate to get in contact. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Brand of fuel filter I ordered was a CAV/Delphi on the website, but a Purflux branded one arrived. Asked about this twice on the website messenger/chat with no response, even left my email address so they could get back to me later that day as they were busy. Still waiting for a response...”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’ve checked the part number of the item you purchased and can’t see where a brand is stated, but please be rest assured Purflux are one of our premium suppliers for filters. If you can forward your message that you need replying to me at website.sales@gsfcarparts.com I can get a reply to you ASAP to bring this matter to a close. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“12 volt Banner Battery delivered with only 5 volts output. Returned as faulty via store who confirmed low output. Covered in dust with some attempt to clean it, this must have been in stock for a long time. Delivered with no protection to terminals. First and last buy from here.”

Helpful Report

Posted 11 years ago

“if you're going to ask your customers to write a review, might I suggest that you put their name on the request and not leave it as Dear "NAME"”

Helpful Report

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews