GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The suspension parts I bought are commonly supplied with the fixing bolts. I first spotted the GSF ones on eBay, where they were pictured as such, complete with bolts. I bought them from the GSF website though because I had a discount code, and was reassured because the part number was the same, and the part was referred to as coming with "Accessories", which I took to be the bolts. When the parts came, there were no bolts. I sent an email to customer services who tell me that despite the photo and promise of "accessories", they do not come with the bolts! If this is the case, they need to alter both their eBay listing AND website as it's completely misleading! I bought from GSF because of the bolts-I could have got the bare parts cheaper elsewhere. I'm VERY disappointed.”

Helpful Report

Posted 11 years ago

“I placed the order on a Saturday night, after the local branch closed, and selected 'Click and Collect' so I could make sure the branch had stock on Monday after work. The branch was closed on Sunday, so I was rather surprised to receive an email at 1AM on Monday morning to say "Click and Collect order not Collected", but they would give me an additional 24 hours, or I could request home delivery! I replied to this, but didn't get a response. The other thing was one of the items was a free gift as I bought a qualifying product. The online invoice showed zero value, but when I collected it, the store charged me a penny for the "free" item. OK, I got something for a penny, which was a significant saving, but to say it was free, then charge me something didn't sound right! The branch appeared to go and pick the items off the shelf, so it wasn't even a saving in collection time & I wasn't convinced the items had been reserved for me. Overall not a good experience.”

Helpful Report

Posted 11 years ago

“No email confirmation of order”

Helpful Report

Posted 11 years ago

Hello Kevin, Email confirmations are automatically sent out to the email address from your account or typed at the point of order. Sometimes they can get caught up in your providers SPAM filters. Apologies if our's didn't make it to you. If we can be of further assistance, please don't hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 11 years ago

“Poor quality control. Wrong item was despatched in post. Was sent petrol fuel filter for diesel car. I tried to contact customer support on phone number on invoice for 45 mins (ringing no reply). I then contacted local branch who said I could not swap in store so had to send it back and then reorder correct part to pick up at local branch. Ended up wasting time and diesel to sort out GSF problem. Overall mark poor (4/10).”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you received an incorrect item from us in the post. Please contact us at website.sales@gsfcarparts.com with your order details so we can take a further look into this and resolve the matter for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“After ordering on line to collect from the Castle Bromwich depot I travelled 30 miles each way only to find that the roof bars as quoted do not fit my vehicle. Staff were very helpfull but although showing the correct item in stock ,it was in fact not in stock.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that we were unable to supply the correct item you needed from stock. If you need us to order it in for you, we’ll be more than happy too. Please contact us at website.sales@gsfcarparts.com and we’ll arrange this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The problem is that you have poor description of the parts and price is not adequate to quality. You sell unbranded parts for more then they worth. I personally prefer Euro car parts as they provide information and I know what I'm buying which I can't say about gsf”

Helpful Report

Posted 11 years ago

Hello Lukasz, Thank you for your review. The part number that you reserved for collection should have been Dayco which is a well known brand of very high quality and is very popular. We are sorry if this brand did not meet your requirements. We are always happy to try to answer any queries about brands we stock and there is some information on our website about our main manufacturers. If we can be of any further assistance, please do not hesitate to contact us. Regards, Web sales team

Posted 11 years ago

“Ordered some oil three days ago and still nothing . Phone calls only produce assurances that it's on its way- but when. Used to use this company a lot but things like this means I will not bother in future.”

Helpful Report

Posted 11 years ago

Hello Jamie, Your order placed on Thursday 19th of June was dispatched by Royal mail 2nd class as requested on the same day. Today is the 2nd working day since the order has been placed so it is likely that you will receive it today or tomorrow. If we can be of many further assistance, please do not hesitate to contact us, Regards, Web sales team

Posted 11 years ago

“parts where not in stock. no phone call to tell me this.”

Helpful Report

Posted 11 years ago

Hello Robert, Thank you for your review. It is normal procedure to give a courtesy call when items are ready for pickup or if there is an issue. We are sorry if this did not happen in this case. regards, Web sales team.

Posted 11 years ago

“When I entered my registration number I thought you knew what you were doing,I was so wrong ,when it came up as "Recommended 6 spark plugs" so I bought only 6. When I started pulling the sparks plugs cables I noticed that my car uses 2 per cylinders= 12 spark plugs in total.I have left the old plugs for now,until I get some free time to go to an outlet to get 6 more. I took the opportunity to ask a question on line:the question I asked was "Please could you check how many spark plugs a Mercedes ml 350 3.7 w163 series year 2003 uses.A replied came back as Bosch FR8DPP33+7422+45. They never answered my question of how many plugs. I was disappointed,I never had any problem with the Staff at GSF Farnham,they have always been very helpful.We buy all our service parts from GSF as we have 4 Mercedes vehicles in the family. Many Thanks. Raouf Joommun.”

Helpful Report

Posted 11 years ago

Hello Raouf, Apologies we missed the fact that your vehicle has two plugs per cylinder. It's not always obvious that this is the case. We will update the information on our website to reflect that there are two plugs per cylinder and not use the usual cylinder count. We try and keep our catalogue as accurate as possible but exceptions will always occur. This is in our T&C's and we have created the following page to try and assist: http://www.gsfcarparts.com/buying-guide/?___store=default If we can be of any further assistance, please do not hesitate to contact us. Regards, Web Sales Team

Posted 11 years ago

“I am still waiting for the second set of car mats ordered at the samet ime as the others already received. A set of black mats for a Golf G T I.”

Helpful Report

Posted 11 years ago

Mr Burgess, Thank you for your review. Your first order was for mats kept in stock and therefore dispatched the following day from your order. The custom fit car mats are made to order by our supplier as stated in the description and so are sent separately. This is why in the description it states the delivery time is 3-5 working days. We will be in touch very shortly as I note that you have ordered mats for a BMW 882BM0250 and not a Golf GTI. If you have any queries in the mean time while we contact our supplier, please call us on 0121 626 7971 regards, Web Sales Team

Posted 11 years ago

“I placed an order on the GSF website, the item arrived incorrectly although the part number was correct. I visited my local GSF and was told that they would not exchange for the correct part. I had to re-buy the right part and then fill out a form to return the wrong part to Birmingham. GSF are the only company who have this item, 10/10 for stock but 1/10 for the return process.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that the item you received from us in the post was incorrect. The return process that the branch mentioned to you is correct, as all orders posted are dealt with centrally from our Birmingham store. http://www.gsfcarparts.com/guest-returns We apologise for any inconvenience caused by this. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“order was made for mats said in stock ready to send 3 to 5 day5 order was put in on 2nd before 10am now 6th no mats emailed you twice no reply phoned twice not happy wanted the mats for a vw meet in france on sunday the 8th june wont get them now will I your web site does not make it clear they are made to order your guy on the phone even said could be 6 or 7 days will be meeting with near to 200 other vw owners might let them know how good the service is from gsf used local branch a lot well hacked off now might change to euro car parts wait from you with a reply I wonder thanks trevor day.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The carpet mat orders are processed by the manufacturers and the normal delivery time is 3-5 working days. As your order was placed on the 2nd, it could have taken up to early the following week to be delivered. We sincerely hope the mats were received in time for your trip. Many thanks for your order, and we apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Dispite the fackt that website asked me for registration plate numbers I Still recrieved wrong part. I hope the shipping cost of returning my part will be covered by GSF. Apart from that website looks farly easy to navigate and prices are good. Fast shipping.”

Helpful Report

Posted 11 years ago

Hello Dominik, Sorry to hear that the parts you received after using your registration number to identify your car. Often there are choices of parts, not all of which will be correct for your particular vehicle depending on trim level and options. We have created the following page to help in making your own selections http://www.gsfcarparts.com/buying-guide/?___store=default or offer help via the phone, email or live chat in the event that you are unsure. We apologise we did not meet up to our high expectations in this instance. If we can be of any further assistance, please do not hesitate to contact us at website.sales@gsfcarparts.com

Posted 11 years ago

“Quick delivery but in complete order”

Helpful Report

Posted 11 years ago

Hello Anthony, We hope that your order issue has been resolved, if not, please get in touch with us at website.sales@gsfcarparts.com or give us a call on 0121 626 7981. Many thanks, regards Web Sales Team

Posted 11 years ago

“i placed my order over a week ago and i stall havent had any delivery of my purchase or a reason why have have not had it i find this poor and i am very doubtfull whethher i will use the on line purchase again”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The carpet mat orders are processed by the manufacturers and the normal delivery time is 3-5 working days. We hope the mats were received in good time. Many thanks for your order, and we apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Since I normally receive good to excellent service from GSF (and its predecessor companies/partners, with whom I have been dealing for about 40 years) it is unfortunate that this review is solicited after a less good, fragmented and unsatisfactory experience. However, there are at least 3 lessons to be learned! Noticing that my ATS replacement silencers lasted less time than the originals and Peugeot replacemements I decided to look at the options and decided a top quality product from GSF was worth a try, so I went on line to order the parts, selecting the appropriate vehicle from my stable/garage and looking at the complete exhaust parts list. There I found standard quality and Bosal silencers, and selected the Bosal. Knowing that the week point of Peugeot 406 exhausts was the hangers I decided to by replacement parts and a couple of spares. My basket was a Bosal fitting kit (two hangers and a clamp) PLUS two spare "better quality" hangers (also Bosal). Noticing that the illustrations of lugs were different on the two silencer options I decided on the Bosal hangers. Then things went wrong. 1) Silencer was available by post, as were the hangers, but not the kit. 2) Kit was available at local (16 miles round trip) store, but not the silencer. SO...I ordered the silencer and spare hangers online, phoned my local store to confirm availability then went to collect. HOWEVER, despite the fact that on;line and in-store the kit was supposed to be available there were none in stock. Ordered for next day - to be collected (another 16 mile trip). 3) Silencer and hangers arrived early next morning - excellent service - but the hangers did not fit the silencer (too small). Phone query to Birmingham suggested return via my local (Letchworth) branch (when collecting the kit); however, I wanted to get YOUR website sorted out. Your man in Birmingham initially denied that the hangers I had ordered were listed for my registration, but eventually we realised that they were - when he selected the Bosal hanger option - so I TRUST this has now been sorted. 4) I now have the kit (collected Saturday) but was unable to collect the correct (spare) hangers at Letchworth (not in stock), and since I had not taken the order number etc I was reluctant to return the unwanted hangers. These will be returned, with a copy of the paperwork next time I pass through Letchworth (I'm not making a special trip for a couple of spares). SO in summary - SORT OUT YOUR SYSTEMS - the people were very helpful and did their best to compensate for less than perfect stock control, stock reporting and parts matching. They also have to face the unfortunate customer! I am hoping that the strange noise from my GSF replacement starter motor (desperately fiddly to fit to the Peugeot 406) does not turn out to be a parts matching error - e.g. wrong size of teeth?? ....especially since it was only the solenoid at fault in the first place!!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Any website discrepancies that are pointed out to our staff are always treated with the upmost urgency to our cataloguing team so they can be corrected ASAP. For this we thank you for pointing out the errors you spotted. We hope the system is now all fitted and working correctly on your 406 and it is running smoothly. If you have any problems with the starter motor in the coming future, please don’t hesitate to contact the branch it was purchased from (online/or in store), and we’ll be happy to help from there. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Got here pretty quickly, however when I tried to fig the part it didn't fit. It required me to reshape the hook with a sander for about half an hour to get it to the right shape and fit into the lock barrel.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear that you received the order correctly. If there any problems with fitting items in future please don’t hesitate to contact us and we’ll help resolve that for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Asking for a review before the item is delivered is a bit optomistic, is it not?”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The emails are sent out automatically, and are designed for you to fill in when the order has been received and fitted. We hope all was okay with your order! Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Spent my last bit of monet on a part for my car. Then item suggested by the website was incorrect despite inserting the reg etc of my car. I now have to wait for money to go back on mycard before I am able to get my car on the road again...”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have received an incorrect item. Can you please contact us at website.sales@gsfcarparts.com just in case this is an issue that we can resolve quickly for you? If not, please see http://www.gsfcarparts.com/guest-returns for all returns info and once received back we’ll refund you ASAP. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Wrong item was dispatched. When called customer services, was transfered through to "online" where call was unanswered.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have received an incorrect item. Please contact us at website.sales@gsfcarparts.com and we’ll be able to help resolve this matter for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews