GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online was good, easy and very clear all the way to check out, One of the best on line ordering sites around, 10 out of 10. Picking up at the depot was another story. One person on the counter serving, another one came in after about 10 minutes, very slow service. We could hear a number of people laughing out in the store room when perhaps someone from the store room should be trained to back up the shop team of 2? during busy periods. Other customers in the queue were also commenting about the waiting time. I have in the past visited this particular store but left without ordering anything due to the slow service which was very evident. So I am afraid to say that customers services at this store falls way behind the standard of your internet site. Regards Les Watson”

Helpful Report

Posted 10 years ago

Hello Les Watson, Thank you for your review. Your comments will be passed onto the relevant branch and branch manager for them to look into. We apologize for the inconvenience caused. If we can be of further assistance, please do not hesitate to contact us, Kind regards, GSF Web Sales Team

Posted 10 years ago

“the pictures are very misleading thought i was getting everything in the pict but didnt”

Helpful Report

Posted 10 years ago

“LUK clutch ordered. Sachs clutch kit received in a LUK box. No invoice/receipt received. Please explain. Contact details Pynegordon@ gmail.com Mob no. 07737 835 046 Gordon Pyne”

Helpful Report

Posted 10 years ago

Hello Gordon, Thank you for your comments. In response to your query, non of the major manufacturers make every clutch in their product portfolio and buy a small amount in from other manufacturers. This is why you have in this instance received a Sachs component in an LUK box. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“The item I purchased from you was on ebay. I chose to 'click & collect' from your Sheffield branch as we required the part ASAP. We were having the car serviced and the garage had agreed to fit the part free of charge, during the service. The information given was that an e-mail would be sent when the part was ready for collection. We never received one! A week after ordering the part and paying for it via paypal, we contacted your Sheffield branch. The man on the phone had no idea about your ebay sales stating that "ebay should have posted it to us"!!!! When I did collect it I had to pay again as the sales assistant told me that after three days all incomplete orders were deleted off your system. I then had to contact you further to have my paypal account refunded. This has been one of the most disappointing transactions I have ever had whilst being an ebay user (ten years). Your sales staff are obviously not all educated regarding'e' sales technology and having visited your branch I would also have to say unsympathetic towards customers issues. As stated I'm very disappointed with this transaction and as a result I don't think we will be using your services again. Mr. S. Walton”

Helpful Report

Posted 11 years ago

“It has not arrived yet, despite you having taken money from my bank!”

Helpful Report

Posted 11 years ago

“I will rite a review when I receive my goods.”

Helpful Report

Posted 11 years ago

“The website was very quick and easy to use. Click and collect. 1. GPS location is not correct. Every one has problems finding Central City Ind Est. Coventry 2. When I found the place they did not have my goods so had to go back again. 3. On my second visit hey had the goods but could not process the paperwork. After what seemed like ages with still no hope of being able to pay for my goods I threatened to walk out and go somewhere else. I ended up with my goods and a receipt showing more than I had actually paid.”

Helpful Report

Posted 11 years ago

“Fast delivery but very poor quality item ended up going to main dealer for replcement that fitted straight away.”

Helpful Report

Posted 11 years ago

Hello Gary Simmons, Thank you for your review. We have sold a large number of that indicator unit without issue so are surprised you had a problem in fitting our item. Sorry we were not given the opportunity to resolve this issue with you. Kind regards, GSF Web Sales Team

Posted 11 years ago

“Recieved write a review email before conformation email or recieving parts! So not good I'm afraid”

Helpful Report

Posted 11 years ago

“Order was cancelled as payment didn't go through. This is of course ok, but no email was sent to notify me. This is not ok. Only when I phoned up to see when I would receive the oil was I told the payment had been reclined. New order placed with alternative payment through PayPal was received without any glitches. I do think that overnight delivery should have been offered without additional charges. Attention should be brought to communication to the buyer.”

Helpful Report

Posted 11 years ago

“spark plug end ok other end does not fit.”

Helpful Report

Posted 11 years ago

“It would be nice when ordering online to know when your Items are to be delivered.”

Helpful Report

Posted 11 years ago

Hello Mr Milner, Thank you for your feedback. When paying via paypal, the confirmation email comes from paypal rather than our website. We apologize for any confusion caused by this. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 11 years ago

“I blocked some items on Friday through your website but could not collect them same day. Although I called your Heathrow Store same day and asked if I can come and collect day after (Saturday). But the person could not give me correct infiormation and said, I can come tomorrow (Saturday) and check if we are still holding the items. I dont think this should be the practice and I was expecting the firm response with correct information so I can come to your store. Offcourse I didnt come and bought it from somewhere else on Satruday. Thank you Sumit 07715584319”

Helpful Report

Posted 11 years ago

Hello Mr Sumit Gupta, Thank you for your review. All Click and Collect orders are held for a minimum of two working days from the point of reservation. We apologise if this was not clear on your confirmation email. Obviously our branch sales staff should be aware of this policy so we are sorry for any confusion that may have arose from your conversation. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales team

Posted 11 years ago

“Ordered parts on 6th July according to the dispatch note it was the 8th before they were delivered for dispatch and it took till the 11th before we received the parts other parts from other suppliers were delivered by Wednesday As this has increased the time for repair I will be very reluctant to use your online services Regard J.M.Thomas”

Helpful Report

Posted 11 years ago

Dear Mr Thomas, We apologize for the delay in dispatch to all our customers who ordered on the 6th due to non collection from our couriers who could not get to us because the road was closed. A serious RTA occurred which was obviously out of our control. If you no longer require your order, we will be happy to refund on return of the goods which can be done free of charge via any of our branches with the form found at the following link: http://www.gsfcarparts.com/media/GSF%20Returns%20Label.pdf. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“A package was sent yesterday 10/07.I was not at home to receive it as I did not expect it as I had no notification from GSF that the order had been processed.In fact I had no acknowledgement whatsoever from when the order was placed.I contacted the courier company to arrange for a re- delivery today which they agreed.No delivery was in fact made.I have the relevant engine parts stripped out ready to fit the parts.So what happens now?”

Helpful Report

Posted 11 years ago

Hello Mr Francis Cavanagh, Thank you for your review. As you paid via paypal, your confirmation email was the paypal confirmation email. We apologize for any confusion about your delivery. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“I would write a review if the items had arrived! :-(”

Helpful Report

Posted 11 years ago

Hello Mr Sharpe, I can confirm that your order placed on the 8th of July has been dispatched by Royal Mail 2nd class delivery as stated at point of purchase so you should expect your parcel to arrive on time today. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“I booked parts and can't collect on time. I wrote email to support with apologies. After 5 days parts still were not in stock in same shop in Norwich. I called to the shop and asked ,can I buy them, collect and have 20% discount. They said, yes. When I checked receipt , discount was applied on cheap thermostat, but 2 shocks been charged full price. I had no time to argue, because had appointment in the garage. Just it is not right, when you as customer, spend time calling, arrive to pick up and still have no discount as should be.”

Helpful Report

Posted 11 years ago

“Still not received part ,They want review before item received.Poor Service”

Helpful Report

Posted 11 years ago

“Reserved but said only hold for one hour then I received two emails in two days remind me the reservation. I ordered and paid online but delivery took 4 days which is too slow than normal. Not very happy at all.”

Helpful Report

Posted 11 years ago

Dear Mr Wang, The 1 hour is for our branch to process and pick your order ready for you to collect. A click and collect reservation is held at the requested branch for a minimum of 48 hours. You mail order shipment was sent royal mail 2nd class as per checkout instructions. If we can be of any further help, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“Despite emailing a question and being told that these car mats are the same as the originals, they are not. They don't come with any holes or fixings and, although they fit in the foot well, they are smaller than the originals and have to sit on top of the original fixing point - so not flat on the floor”

Helpful Report

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews