GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,673 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“out of 3 wiper blades delivered one 26" two were opened, I now don't know if it's been damaged or if there is anything missing”

Helpful Report

Posted 10 years ago

“I ordered a part on the click and collect but when i arrived at the norwich depot travelling 10 miles i was told it was not in stock.I returned the following day and collected and was given a slightly cheaper price but it was an lnconvenience.”

Helpful Report

Posted 10 years ago

“Still waiting on delivery”

Helpful Report

Posted 10 years ago

Hello Malcolm, Thank you for your review. All of our custom fit car mats are manufactured to order which is why it can take up to 7 working days from the point of order for your mats to be delivered. If you have still not received your order, please contact one of our advisers on 0121 626 7981 and we will look into the matter for you. Kind regards, GSF Web Sales Team

Posted 10 years ago

“prices quoted on web were higher than those in shop. Hence discount code of 33% was not achieved. Shop prices did include vat. Very confusing and disappointing”

Helpful Report

Posted 10 years ago

“I ordered 10/40 oil, I got 20/50 but unfortunately didn't notice until after I opened it...”

Helpful Report

Posted 10 years ago

“Happy with products, but postage could have been a lot quicker.”

Helpful Report

Posted 10 years ago

Thank you for your comments. Your order was dispatched the day after your order was placed as it was after the same day cutoff time by 2nd class mail as stated in the checkout. We do have the facility to upgrade postage if you require the items more urgently or most items are available via click and collect at our 74 branches nationwide. If we can be of further assistance, please do not hesitate to contact us, Kind regards, GSF Web Sales Team

Posted 10 years ago

“1. Gave up with the online assistant ,kept dropping out after I had typed loads or got message to email as all assistants busy (tried several times) even though it said I was next in the queue 2. Sent 5 emails the last one in the form of a complaint , 10 days gone by, never had any replies 3. They did answer the phone (main office but both times, but a bit abrupt (first person to answer "yea what do you want" (me) can I speak to returns please " Hold on put you through" ring ring ,second person " Yea" (me) Oh hello is that returns "No" long silence then "what do what then " (me ) was wondering when I would get a refund for the part I returned to one of your shops gave the invoice number "no we haven't got it bud" (me) that's strange because the guy in the shop said it would be with you 3 days ago "oh yea we have got it" 4, On the plus side , the guy in the shop was really helpfull”

Helpful Report

Posted 10 years ago

“Ordered some wiper blades after typing in my car registration number in order to get the correct ones. Only the drivers side of the 2 I ordered fitted. I return the other one to be told that the correct ones for my car only came in a pack of 2. I am now without a replacement passenger side wiper blade as I don't want to pay for 2 when I only need 1 blade. Basically it's very annoying to be told one thing is correct for your car (can't be more specific than typing in the registration) when it actually isn't.”

Helpful Report

Posted 10 years ago

“I have always enjoyed good service from your firm. However, this time the wrong part was supplied and the discount, which I thought was universal, apparently applies only to online orders. This I thought strange, since the cost savings made by click-and-collect over delivered are obvious. Not impressed on this occasion.”

Helpful Report

Posted 10 years ago

“Ordered 5 items, only 4 arrived. Called customer support and a less-than-polite chap said they'll post out the remaining one, and hung up. It hasn't arrived yet.”

Helpful Report

Posted 10 years ago

“The website gave me the wrong wiper blades for my car which is a 2006 E91 BMW, even though the Bosch blades specified 2009 onwards, I spent ages trying to fit them. Next day I returned them to the Watford Branch and was offered the alternative cheaper versions but asked to pay about £7 more because the branch were unable/unwilling to allow me the 20% online discount - needless to say I declined this and will purchase the correct items elsewhere.”

Helpful Report

Posted 10 years ago

“Service has always been good, however on this occasion was disappointed to have been mislead by an item image which purported the kit included an item that in actual fact it did not.”

Helpful Report

Posted 10 years ago

“ordered part on fri ,recieved on thursday,bit of a delay considering its only a piece of glass.”

Helpful Report

Posted 10 years ago

“Ordered parts online 30 mile round trip to find parts not actually in stock”

Helpful Report

Posted 10 years ago

“Order took 8 days to arrive when it said on Web in stock when it wasn't,then it turns up with a missing part another 3 day wait till that turns up.”

Helpful Report

Posted 10 years ago

Hello Luke, Thank you for your comments. Apologies for the missing part from your order which we hope is now resolved. Your order took longer than normal because there were a number of days between your order being placed and delivery that were statutory bank holidays and the weekend which are not days the couriers deliver on. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Unfortunately my experiences of GSF on this occasion were less than positive, in itself unusual as I am a regular GSF customer and have previously been more than satisfied with the experience. In total three visits to my local branch were needed to collect the part I had already ordered on line a number of days previously. On the first two visits I was given an inferior quality/cheaper brand item than the item actually ordered/priced and a third visit was needed when they were very helpful in trying to secure the correct item/brand which was confirmed over the telephone as in stock at a different branch. Delivery was necessarily delayed over the weekend but when I returned Monday morning the delivered part was still wrong - aarrghhh! Magically a double-check of my requirements against their stock revealed the part that I wanted and had pre-ordered was actually in stock at the local branch all along! Hardly a satisfying experience for the customer involved, but on this occasion I guess that 'all's well that ends well'!”

Helpful Report

Posted 10 years ago

Thank you for your comments, Apologies that your experience with these last few visits is not your usual service received. Any reservation made at a branch online can only be placed if the line is showing in stack at that time at the branch. Unfortunately in this instance, the branches stock was not as accurate as we would like and led to your experience. If we can be of any further assistance, please feel free to contact us via the website, or call our customer service line on 0121626 7891. Kind regards, GSF Web Sales Team

Posted 10 years ago

“I purchased this part on the 30.12.14 paying via PayPal. I received a confirmation from PayPal but nothing from gsf and still no sign of the part .”

Helpful Report

Posted 10 years ago

Hello Gavin, Thanks for your comments. Unfortunately you didn't enter your email address when ordering you Tie rod end which is why we have been unable to send any dispatch confirmation to you. I can confirm that your order was picked on the 31st of December and collected by Royal Mail for 2nd class delivery on the 2nd of January which was the next collection day as your order was placed after the same day shipment time on the 30th. Your goods will be with you at any time as you be well aware that this period is very busy for the postal service. Apologies for any inconvenience caused. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards, GSF Web Sales Team

Posted 10 years ago

“Only one guy on the counter. Lots of others walking around behind. I waited for a good 10-15 mins while guy in front was served. Think the others behind could have processed my "preordered" items.”

Helpful Report

Posted 10 years ago

“I entered my car registration and the list of brake disks came up. I ordered them and they were the wrong ones (I had already taken the old ones off my car). When I rang I was told that you don't stock the sport version so why wasn't this identified when I entered my car registration into your web page?!”

Helpful Report

Posted 10 years ago

Hello Kevin, Thank you for your review. Most models of vehicles these days have more than one disc option according to the spec of the vehicle and it is not possible to narrow down for individual vehicles exactly what disc it has fitted. This is why all of our brake discs have the diameter of the discs in the title to help with identifying the correct discs for your vehicle. If in any doubt, we are available to assist in making the correct purchasing decision. If we can be of any help in sorting your order our, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“The internet site was not working correctly.it said that my order had not been accepted. when it had. This caused me to miss the return email. The staff at the Cheltenham branch could not have been more helpful and efficient, for them I give a 5 STAR rating.”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,673 reviews