GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,671 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDERED PARTS WORTH AROUND 70 WISH TO HAVE HOME DELIVERY AND HAD MISSING PETROL CLIPS - 8MM - X 2 WORTH £1.59 Item number982AA1790 POOR EFFORT”

Helpful Report

Posted 9 years ago

“i recently placed 2 orders, 1 by mistake, i collected the order i wanted but there is no easy way to cancell an order. when i collected my order i explained and the person who dealt with me did something on the computer, but i continued to get reminder messages from GSF to collect my order. this is anoying and unneccasary .”

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Posted 9 years ago

“Paid eight pounds for delivery Not worth the money I paid”

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Posted 9 years ago

“good prices but product info on the website is very poor and its really not a very good website to use the used to be great in the past when they sold nearly any part you needed for a German car there not the GSF they once were sadly”

Helpful Report

Posted 9 years ago

Hello and thank you for your comments. Due to the complexity of identifying car parts for all makes of cars, we have created a very simple website www.veewee.co.uk for all aircooled vws and type 25 parts. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I don't normally write any reviews, but must say that when purchasing goods and returning the same goods. The customer experience was the worst I have ever had. On purchasing the chat just looked at me and said nothing when arriving at the till. I presented my order that I processed online for collection and there was little or no dialogue back from this chat. He collected the item and issued a receipt, then I asked " is that it" and his answer yep, no thank you. On returning the goods I had a different chap and he was just as bad. I think the sales assistants at this branch require retraining on dealing with customers. A hello and a friendly attitude would help. Branch Heathrow.”

Helpful Report

Posted 9 years ago

“I`ve sent an email to sales team about how i can return some parts back. Haven`t got any reply. Looks like no1 interested to help.”

Helpful Report

Posted 9 years ago

Hello and thank you for your comments, Apologies our email has not reached your inbox. I would suggest checking your junk mail folder or email filters to ensure it is not filtered out. Returns details can be found outlined on our returns webpage which can be found at http://www.gsfcarparts.com/guest-returns If we can be of any further assistance, please do not hesitate to get in touch via phone, email or live chat on our website. Kind regards, GSF Web Sales TEam

Posted 9 years ago

“the part come but was faulty”

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Posted 9 years ago

“Ordered 2 items one arrived broken”

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Posted 9 years ago

“Unfortunately, my order partially arrived as the picking sheet showed 2 items but only 1 arrived. I have written to customer services the same day but 5 days later, no response. Very poor. Had to buy from another company the 2nd part as I needed it. So am I supposed to just give free money away? Won't be buying from here again.”

Helpful Report

Posted 9 years ago

“Not all the parts arrived”

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Posted 9 years ago

“Part required 2 plugs that were not supplied despite GSF knowing that this part required the Plugs. Great Service from the shops. Lousy service online.”

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Posted 9 years ago

“Order parts wrong parts came then the attitude of staff when trying to sort it was shambolic”

Helpful Report

Posted 9 years ago

“I ordered parts for a service using my cars registration number, they came on time quite happy with that, but i had arranged for someone to service my car and they found the fuel filter to be the wrong one, it was correct on the order just a wrong pick. I had to find a local store the next day to exchange my filter which they did but until i can get it fitted i have a very strong smell of diesel coming from my car.”

Helpful Report

Posted 9 years ago

“The inlet manifold gasket stated for my make and model of Campervan was incorrect”

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Posted 9 years ago

“I ordered on line and paid for before 12.00 delivery. After 12.00 the important item had not arrived. I telephoned an was told it would be with me between 4 and 5pm as it was a special delivery it arrived just before 7pm too late to do anything with it. Why was I not warned it would not be delivered before 12 when I placed the order? And why such a late delivery?”

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Posted 9 years ago

“My replacement part arrived in 3 days which was excellent. However when I fitted the new part, it split at the bottom as I was fittting it. It is also not a match to the part that I removed and the dipstick does not fit flush into the new tube.”

Helpful Report

Posted 9 years ago

Hello Helen, Sorry to see you have had an issue with your part ordered. If you contact us, we would be happy to help in replacing the part if it's not done the job properly. You can email us, call 01216267981 or get us through live chat on the website. Kind regards, GSF Web Sales Team

Posted 9 years ago

“order on line,break parts,wrong shoes for hand brake supplied,staff in shop tried to blame me for selecting wrong part,but only one opsion displayed on website when cheked by them that was the wright part so concieded it was there fault.Fitted new discs drove car ,lot of bad noise.stripped brakes down,the were scraping the back plate,checked depth of disc it was 2mm deeper than old ones had to hammer back plates out of the way so discs could turn with out touching.Not impressed.Cheap parts unhelpfull staff.”

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Posted 10 years ago

“The only reason i did not give it very poor was because i was able to collect. My items very quickly and efficiently. However, both times i have visited GSF the customer service has been the worst i have ever recieved. I was treated as if "how dare he come in here" i felt like GSF did not want my business, and rest assured it will not be recieveing it again until i hear your customer service has improved dramatically. I understand the company mainly deals with other companies and only caters to the public minorly. But you are still catering to the public. Therefore, customer service skills must be high. No matter what. Abysmall service.”

Helpful Report

Posted 10 years ago

Thank you for your comments. The details of your information have been passed to the relevant area manager to deal with. If we can be of any assistance, please do not hesitate to contact our web sales directly. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Gloucester branch, served by the bloke who looks like Paul Hollywood. I was told that my warranty was void because I only bought one wheel bearing assembly (I already had one so needed a second to get the pair).”

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Posted 10 years ago

“Went to collect a part only to find once I had the car at the garage that the wrong part had been picked, the invoice was correct, the part was not. Now will have to drive back down to swap said part at the weekend, a little annoying but hopefully can get it right this time.”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,671 reviews