GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,670 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was hopeless. The parcel got left at a post office branch 10 miles from my house.”

Helpful Report

Posted 9 years ago

Hi, I can see they tried to deliver this within 48 hrs. as stated on our delivery information. If for any reason you are not in to take delivery and sign for the parcel, the courier is instructed to take it to the post office/sorting office for collection rather than their own sorting depot. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“The parts I had ordered hadn't even been picked when I arrived to collect and pay. This is despite a text message to advise that they were ready for collection. Had to wait ages as the customer in front had a complicated enquiry. Eventually your colleague shouted for assistance, and one of the 4/5 employees sitting in an office staring into computer screens, that had been visible to me at all times, begrudgingly gave up his time. Then a part that I had ordered couldn't be found, then someone else found it. Much to improve I would suggest.”

Helpful Report

Posted 9 years ago

Hi, I am sorry your goods were not ready. I will forward your experience onto the Branch Manager to ensure this doesn't happen again. Thanks Matt - GSF Web Sales.

Posted 9 years ago

Hi, I am sorry your goods were not ready. I will forward your experience onto the Branch Manager to ensure this doesn't happen again. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“wrong part supplied correct one not in stock”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, having used the vehicle details provided by yourself it appears that the incorrect unit has been ordered. The option chosen on the website does state 'for vehicle's with catalytic converter'. The branch will be happy to handle your return and help get the correct part where possible. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“one headlamp has broken after 4 hours.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I am sorry to hear that the bulb has failed. Please speak to the branch and see if they can help you. Please remember when fitting a bulb DO NOT touch the glass, touching the glass can cause premature failure of the bulb. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“After being guided to the part for my vehicle, when it arrived it was completely wrong. They were less than no help when I had to ring them and cost me more money to return their mistake. I have yet to find out if the second part I ordered at the same time is also wrong.”

Helpful Report

Posted 9 years ago

Hi Colin, Thank you for your review. Can you please contact me via website.sales@gsfcarparts.com with your vehicle registration and order details, this will enable us to see what happened and resolve the issue. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“Chap on the counter seemed less than happy to add another three spark plugs to my order as I'd only ordered the one. My wife collected the order for me an I was told he was muttering under his breath while picking the order off he shelf. An oversight on my part in the first place”

Helpful Report

Posted 9 years ago

“Wrong parts delivered and it cost me £11.80 to return them”

Helpful Report

Posted 9 years ago

Hi, If you can please forward me your vehicle details and invoice details, I am happy to look into this and get it resolved. website.sales@gsfcarparts.com Thanks Matt - GSF Web Sales

Posted 9 years ago

“Am not happy with the online service I ordered online because in my near by stores they didn't have the items to put up. I always drive and pick them to store. Now it's a week not got the items.”

Helpful Report

Posted 9 years ago

Hi, The items you ordered on the 30/11/2015were dispatched the same day. Parcelforce tracking number PBID6785911001, because no one was present to take delivery it has been at your post office since 01/12/2015. Please visit your local post office to collect the items. Thanks Matt - GSF Web Sales

Posted 9 years ago

“I ordered a battery which was delivered next door, when I went to collect the battery it was damaged, it had quite literally been "dropped off". This was resolved very quickly by an email to the online sales team. The replacement battery however has still not arrived, I asked for it to be delivered on Friday rather than next day but on Saturday it was still in transit. Lets hope it arrives on my doorstep tomorrow, less any damage. I have to add that GSF provided excellent after sales service.”

Helpful Report

Posted 9 years ago

Hi, Sorry about the problem, I have checked with the courier and it was scanned today at 04:07 for delivery. I apologise the courier has let us down on this as the item was passed to them on the 3rd. Thanks Matt - Web Sales Team

Posted 9 years ago

“I found trying to order online difficult as I had no indication that my order was successfully completed, ultimately I ended up over ordering”

Helpful Report

Posted 9 years ago

Hi, When and order is complete, we will send out a confirmation email with the full order details on. It may be worth checking Junk/Spam folders for this email or ensuring GSF are aware of any email address changes. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“I recently, ordered a few parts that were arranged for collection. When arriving to collect the parts, I was informed that one of the parts ordered wasn't available as someone had incorrectly labelled it. I was informed to return the following day to collect the parts. I returned 1 1/2 later (enough time to get the part in) where I was informed that the part I wanted had been sold to a different customer and that my parts hadn't been "reserved" (funny, what is the purpose of online booking/collection system then?). Anyway, I was informed that a further part would be ordered and I should return the following day. During this period, i was receiving notification from the online reservation system that I hadn't picked up my order and the "reserved parts" would be cancelled. I did reply to the email explaining that i couldn't pick up the parts as they were incorrect. No response and still continued to receive "spam" emails informing me that collection had been cancelled. I returned two days later to the branch and finally collected the parts. The experience wasn't a pleasant one as not only did I need to return three times, but just seemed the system/processes aren't in place to deal with "reserved" parts..”

Helpful Report

Posted 9 years ago

“Product was perfect and arrived in good time, unfortunately at the wrong address, which was printed correctly on the label so courier fault. Very kind of the gentleman to drop it round to me.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I am sorry the courier left your item at the wrong address, this is usually only done if you are not present at the time of delivery. Thanks Matt - GSF Web Sales

Posted 9 years ago

“Not really a fair rating as the staff in your branch were superb and really tried to make the best out of a bad situation. Nevertheless the major problem was that between making an order to collect and arriving at your branch your computer system failed and basically the computer said no! This left half a dozen customers a wait of up to an hour before the system worked. We were all offered an order cancelation but that simply wasn't an option for any of us as we needed the parts and another supplier would like to be closed by the time we found one. As a post script I did get my order and supporting paperwork which clearly didn't register on the system as for the next few days I got irritating emails asking me to pick up my order or that it had now been placed back in stock!”

Helpful Report

Posted 9 years ago

Hi, Unfortunately there was an issue with the Click and Collect system on this day, please accept my apologies for the issue. I am glad to managed to successfully accept your goods in the end. In most cases goods are ready to be collected within 30 mins without the need to wait. Thanks Matt.

Posted 9 years ago

“Ordered part online arrived at shop not got part in stock had to return next day”

Helpful Report

Posted 9 years ago

“NOT HELPFUL,”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Can you please email us with a little more detail regarding your issue? If you have a problem, GSF would like to resolve it as quick as possible. Thanks Matt - GSF Web Sales Team.

Posted 9 years ago

“Ordered rear brake pads for a BMW E36. Pads did not fit as the springs on teh rear pads would not fit into the rear brake caliper pistons.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear the parts did not fit, can you please email us with your vehicle registration. This will help us find out what went wrong with your order. Thanks Matt - GSF Car Parts

Posted 9 years ago

“Order incomplete, still waiting fir my screwdriver set Usually brilliant service, unfortunatly not this time”

Helpful Report

Posted 9 years ago

Hi, Sorry about the issue, as promised in our telephone conversation, we have posted you another set. Thanks Matt - GSF Car Parts

Posted 9 years ago

“Ordered Crankshaft Pulley for my BMW e46 02 model, but recieved a crankshaft for an earlier model e46. paid for next day delivery. But that was pointless. still awaiting refund.”

Helpful Report

Posted 9 years ago

Hi, Your refund has been processed today, it should appear in your account within 48hrs. Thanks Matt - GSF Car Parts

Posted 9 years ago

“ordered a car battery of your web site putting in my car reg and it gave me a few batterys to chose from ....but the one I ordered was the WRONG ONE AND DID NOT FIT MY CAR......”

Helpful Report

Posted 9 years ago

“Ordered a distributor clamp for my VW. Arrived after several days, not as pictured and incorrect.”

Helpful Report

Posted 9 years ago

Hi, If you can please email us with your order and vehicle details, we will look into this for you. Thanks Matt - GSF Web Sales Team.

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,670 reviews