GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,673 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame they just send out whatever is to hand - regardless if it's the correct part or not! Happens every time I order! Fortunately one guy in customer service does his job properly and corrects the lazy mistakes. The other guy needs a slap.”

Helpful Report

Posted 10 years ago

Hello Stephen, Thank you for your comments. If you are getting incorrect parts when ordering online, please contact us providing us with registration number so that we can check that your reg number links to the correct vehicle in our database. We make every effort to make this as accurate as possible, but with nearly 40 million vehicles on the road, sometimes errors occur. Kind regards, GSF Web Sales Team

Posted 10 years ago

“payed on the 16th july for pre noon delivery friday still waiting for the order to even be processed took money quick enough. If my order isn't here today i want a refund as waiting four days for what was supposed to be next day for it still to be processing is just a joke.”

Helpful Report

Posted 10 years ago

Hello and thank you for you're comments. Your order was placed after the cutoff time for same day dispatch which means that your order was collected on the 17th of July from our warehouse. As we do not offer a Saturday delivery service, the next day for delivery is Monday the 29th so your good should have been delivered this morning. We can only guarantee your parcel arriving the day after your order if it is placed before the 4pm order deadline for same day shipping. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web sales team

Posted 10 years ago

“The parts were fine and have never had a problem with GSF parts. My gripe is that there was an offer of 15% off and then while I was checking my brake pads were in stock along came a different offer of 25% off. Then later, too late to use, there was another 35% off. I do wish you just did good prices without all these discounts. It would mean I would buy and do a job at once rather than waiting for better offer.”

Helpful Report

Posted 10 years ago

“My part is the wrong size. I used my reg to select my car but I was sent a seal for an 8v gearbox. When I rang to say the guy told me that is the seal listed for my car. I am telling you it is wrong. I was sent a 21.9mm seal and the 16v needs a 23.9mm. Change your website. I now have a part that I can not use!”

Helpful Report

Posted 10 years ago

“.....”

Helpful Report

Posted 10 years ago

“entered car reg on website, went to collect and parts were wrong , selected different parts, website advised parts in stock at local shop, they weren't ,had to re-order in shop and wait for a delivery.”

Helpful Report

Posted 10 years ago

“Ordered two batches of the same item and only received one over a week later I'm having to chase. Parts needed urgently and are actually available from local branch. Service is usually good to be honest.”

Helpful Report

Posted 10 years ago

“Despite receiving a phone call saying you had both mirrors for me to pick up when I arrived to pick them up you only had one of them. I left and bought them online from another retailer that delivered them next day. Not very impressed.”

Helpful Report

Posted 10 years ago

“Filter arrived and was not packaged very well and was dented, hope it will still be ok to use it.”

Helpful Report

Posted 10 years ago

Hello Ewan, Thank you for your review. Sorry to read that your fuel filter was damaged in transit. It would be best to send us a photo of the item so that we can determine whether the filter needs exchanging or is ok to fit. Please email us a picture to website.sales@gsfcarparts.com and remember to include you order reference. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Poor fitting part unfortunately”

Helpful Report

Posted 10 years ago

“Ordered online Toyota Corolla's passenger side mirror, but did not fit in, I had to stick it with packing tape, not happy”

Helpful Report

Posted 10 years ago

“After ordering a head Gasket set on line, click and collect, I caught the bus and walked to collect my order. After waiting some time as there was only one assistant serving. When looking at the packet I remarked that it had been opened and was missing several parts to which he said what parts are missing. Not my place to point that out. The outcome was to pick up new Head gasket few days later.”

Helpful Report

Posted 10 years ago

“Usual slow service as expected from a motor parts trade counter”

Helpful Report

Posted 10 years ago

“Recently I have been ordering parts by mail,generally have been very good also used click and collect which was also good,but every time I order rear windscreen wipers they get it wrong first one was a rear wiper for a Kia picanto year 2009 gave me the wrong one,latest one was for a Mazda Demio year 2000 sent me a front one.so all in all have my doubts on I whether I will be using the service again.”

Helpful Report

Posted 10 years ago

“Excellent service, great staff, Norwich branch brilliant.”

Helpful Report

Posted 10 years ago

“The Reading Branch managed to supply two different type of spark plugs with different threads & single & triple ignition, Farnham Branch saved the day .... But will be very careful shopping there next time!!! Lee”

Helpful Report

Posted 10 years ago

Hello and thank you for your comments. We are sorry to read that the part you ordered was incorrect for your vehicle. There are often choices for parts for which the correct one for your particular vehicle may depend on options when the car was manufactured. We try to offer all options with additional information to enable you to select the correct part and are always happy to assist via email, phone call or live chat when unsure. If you contact us with your registration number and part required we will be more than happy to try and assist getting you the correct part. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Ordered brake discs only to find they only sell them in pairs so basically it would be easier to advertise in PAIRS not SINGLES....and you put your car reg in to bring up whats going to fit your car NO brings up full range so order parts dont fit . Gsf car parts are better going into there stores but online rubbish.”

Helpful Report

Posted 10 years ago

Thank you for your review. All of our discs are priced as singles but have the important message that you require an order quantity of two for a pair or stating that the discs are handed so you will require the other side too. we apologize if this message was not clear for you. Also, inputting your registration number will limit the number of parts displayed to those potentially fitting your vehicle. Where more than one option is present, it requires you to either check on your vehicle or contact us for assistance in selecting the correct parts. Most vehicles these days unfortunately have various options that can be fitted meaning more choices of parts. We have created a page for information about part selection to assist buyers which can be found at http://www.gsfcarparts.com/buying-guide If you require any assistance or have any queries we would be happy to help. Kind regards, GSF Web Sales Team

Posted 10 years ago

“ordered/reserved on a Monday due to my work hours was going to pick up on Thursday afternoon/Friday morning,checked thurs pm and no discount or order waiting to be picked up, back to full price, wtf going on gsf”

Helpful Report

Posted 10 years ago

Hello and thank you for your review. We are little puzzled as your last reservation placed on March 13th was collected and had your discount voucher code applied to the order. Prior to that, the previous reservation was placed on the 26th November. It would appear that the reservation you tried to place on Monday did not get completed correctly. Apologies for any inconvenience caused. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Tried to order from depot and pay by card asking for van that drives past yard to drop off.Told only deliver to businesses I thought 4 companies working out of yard would class as business??? very unhelpful”

Helpful Report

Posted 10 years ago

Thank you for your review. Unfortunately we are unable to take Card payment over the phone for new trade customers but should have been able for you to pay cash on delivery of your order providing you are within the delivery area for your nearest branch. We are unfortunately currently unable to deliver to residential address's. Apologies for any inconvenience caused. If we can be of any further assistance, please do not hesitate to contact our web sales team. Kind regards, GSF Web Sales Team

Posted 10 years ago

“I have always had really good service from your Erdington branch as I did when I collected my part. Very polite etc. the service I received when I went into enquire about the part was quite the opposite. The guy we spoke to was very abrupt no eye contact and I felt he could not be bothered in fact he was quite abrupt from the moment we walked into the shop. This is no reflection on the rest of the staff but I am surprised people bother to go back there.”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,673 reviews