GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a radiator cap which fell apart when i tightened it! Went to local branch and the one they had in stock had already fallen apart in the box! think that GSF need better quality supply chain, although a cheap part, could cause catastrophic damage to engine.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear of the problem you’ve had with the quality of the cap purchased from us. I hope the branch managed to sort this issue out for you and if you need to return the one originally purchased from us, please see here for all returns info: http://www.gsfcarparts.com/guest-returns I will pass on your comments about the cap to our product management team who can take a look at this particular product. We apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I have not received them yet”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. According to the tracking info, it was delivered on the 14th for you. http://www.interlinkexpress.com/ Tracking number: 15976650337234 We hope you enjoy your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The online order was supposed to be ready within the hour. It wasn't. This is despite the fact that I went after a period of 1 hour. At the counter a mistake was made in picking the order. One item was not picked. I corrected this error.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that there was a delay and an error at the branch when you went to collect your order. We’re glad to hear this was sorted all okay at the branch and you were able to collect your order in full and correctly. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I was supposed to recieve 2 free car plan windscreen washes when I purchased 2 windscreen wiper but only give 1 and no altnertive was offered.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you didn’t receive the correct amount of free screen wash in store. I’d advise you to contact the branch you collected from and ask them for the additional free one you are missing. There contact details can be found here, and please make sure you have your invoice to hand when calling them. http://www.gsfcarparts.com/kingston Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Manged to found the part i was looking for online,reserved quick and easy, but customer servicre at the branch was very poor, which I felt like stuff was not to bothered to help me out, as a customer that felt really bad... sorry to say but that was my experience with your company.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you had a poor experience when collecting your order in branch. We’ll pass on your comments to the branch to help improve the service there. http://www.gsfcarparts.com/contacts Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Good promt service GSF and mats were a spot on fit but they were wafer thin and should have been half the price,basically tailored £ shop mats.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you were happy with the service and that you received them so quickly. We’re sorry to hear that you aren’t happy with the quality of the mats, this is quite unusual as they are produced to a very high specification. If they are unused, please contact us and we can arrange to accept them back as a return from you. http://www.gsfcarparts.com/contacts Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Wrong parts despite putting reg number in”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you’ve received some incorrect parts, please contact us at website.sales@gsfcarparts.com so we can assist from there for you. Also, please see our buyers guide which has some helpful information in making sure the correct part are selected on our site too: http://www.gsfcarparts.com/buying-guide/?___store=default Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I cant comment as I have still not received my order.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I can see your order was delivered on time this morning at 11.09 am - http://www.parcelforce.com/track-trace?trackNumber=TC7049737&page_type=parcel-tracking-details&parcel_number=PBTC7049737001 If everything is okay with the item ordered, it would be much appreciated if you can review the star rating given to us for this transaction. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Ordered a new exhaust with a fitting kit, put the correct registration no in the details on their website, come to fit the exhaust and there were parts missing, securing nuts, wrong flange, contacted GFS Barnstaple where I brought the parts and was told the parts I needed were not part of the kit and I should shop around. Very disappointed with the response, even harder in North Devon where you have to travel 40 miles round trip to pick up parts you would expect to get when you order from a reputable supplier, live and learn, I will take my business else where.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’ve checked what you reserved online, and the fitting kit you bought we list as being suitable for the silencer you also reserved too. I can only presume there is something else outside of that kit you require? If so, please contact us at website.sales@gsfcarparts.com with all the relevant details and we’ll check to find if this is something we can supply for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The parts eye not on the system when I visited the shop which was odd. Luckily they found one, in the bin!?”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m not too sure if there was a problem with the stock online, but I’m glad to hear you managed to get one okay at the branch. If there any problems, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I am still awaiting delivery of ordered items paid for on: 19 Feb 2014 11:46:29 GMT. Will post review when I have received them.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was shipped on the 19th and according to the tracking information is now currently awaiting collection form your local post office. Please see here for all tracking information - http://www.parcelforce.com/track-trace?trackNumber=TC2374544&page_type=parcel-tracking-details&parcel_number=PBTC2374544001 If there’s any more we can do to help on this, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“i did call you before i ordered to make sure your cam belt kit for Audi A4 came with a hydrulic cam tentioner, i was told it did so i went ahead and ordered only to find when my mechanic opened box it didnt !!!! Now have had to source another 1 so this kit will be coming back to you for refund.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you may have received some incorrect information about the kit you bought. Please see http://www.gsfcarparts.com/guest-returns for all returns information. We apologies for any confusion and inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Not packed very well, inner packaging broken. Pretty sure I ordered two bosch wipers but got one bosch snd one hella...it fitted so its on but that's life...”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you may have received an incorrect order. If there’s anything that needs changing with this one, please let us know and we’ll be happy to assist. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Please start taking more responsibility for the quality of the parts you sell. I belong to a fairly influential car club, and this is a very widespread gripe about GSF and ECP. It is simply not acceptable to sell "standard" and "premium" parts where in reality "standard" means that the part is very likely to be substandard. I have many friends who within the last few months have started going back to buying OEM from main dealers because they've been stung by one or the other of you once too often A month ago I bought a remanufactured brake calliper from you which leaked straight out of the box, as did the second one. One the third attempt we found one that wasn't faulty. This causes huge inconvenience and cost to customers and I think playing this kind of game - especially with braking components - is very dangerous not only to customers' safely but also to your brand reputation. If the reality of the GSF brand is that "standard' actually means "very possibly faulty" and customers "pay their money and take their chances" (a very common phrase used by the guys at your Roehampton branch, you might be interested to know), then people might as well take those chances on eBay, and you will eventually end up with no brand at all. Give me a call if you like. I'm an experienced home mechanic who also happens to work in the marketing consultancy business, and I hate to see businesses go bad because of simple mistakes that are easily avoided. My number is 07966133046, and my name is Rupert Millington.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear of any problems you‘ve had when purchasing the brake caliper from us. You may be surprised to know that warranty issues on our ‘standard’ branded lines, are actually very low. The manufacturers we choose to stock here at GSF are ones that we’ve worked with for years and know the quality they can provide us. From time to time you will find across any kind of brand – standard or premium – that one of two items in a run will be faulty. Unfortunately on this occasion it appears you’ve received the couple from a batch that have been faulty. Thankfully for us at GSF, this is a rare kind of problem. We apologise for any inconvenience caused by this, and if anything still needs to be resolved with your order at all, please don’t hesitate to contact us and we will more than happy to help. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I was sent an email advising that wiper blades were reduced by 20%. When I stopped by the store the next day to purchase some, the price did not reflect such a reduction. When I queried same, it was explained that the 20% only applied to on-line purchases, so recommended to use click and collect. Fortunately, I was able to go past the next day and effect same. Highly annoying all the same as the conditions were not abundantly clear.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I apologise for any confusion caused by our site, but to clarify the offers online are for online purchases only. This can be used for click and collect orders though if that is something that you’d prefer to do by collecting in branch. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Purchased service items including oil. When I received the items, the oils had split over all the goods. Air filter soaked and thrown away. Plugs all loose at bottom of box some out of their boxes and covered in oil. Poor packaging.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that your order was received damaged. Please contact us at website.sales@gsfcarparts.com with your order details and we will be able to resolve the issue quickly for you. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Completely the wrong party. Wasted time and effort driving to collect it. Will be returning it for a refund.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have collected an incorrect part from one of our stores. If possible, could you email me at website.sales@gsfcarparts.com with your registration number plate and I’ll check our site to see where the error occurred please? Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Overall service ok. Same as euro car parts. You order and collect. Returning parts service is very poor. They charged me 20% handling fee when I returned a part the next day. Did not use the part, still brand new in box but still got charged. I have other parts to return but rather keep them then lose out.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you had a problem when returning parts to the branch. There shouldn’t be a 20% handling charge on the items if they are brand new and returned a day after purchase. I would advise you to return to the branch with the part and your invoice and speak to the manager there and they will be able to correct this for you. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Selected items for click and collect when arrived to the shop none was available.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that the parts you reserved were not ready for collection. Could you please contact me at website.sales@gsfcarparts.com with the order number and branch this was at please? We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Website was ok and got all my parts that i needed but when i went to collect them at the kingston branch the guy behind the counter wouldnt say anthing to me except tell me the price, made it quite clear he didnt want me inside the shop. Not going back there in a hurry.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you had a poor experience collecting your order at the Kingston branch. The branch have been made aware of this problem and will now look to improve on their customer service levels. We apologise for any inconvenience caused in this instance. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews