GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,674 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service Shame about the annoying emails that I am still receiving after unsubscribing!”

Helpful Report

Posted 11 years ago

Hi Andrew, Thanks for your review. I’ve resubmitted the form for your details to be removed. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Was searching for the smaller rear lights for a 1970 beetle. Just kept coming up with the 1303 style! No matter what year/model/engine was entered. Waste of time!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear you had a problem with trying to order the correct lamps you need. We do stock the correct ones for a 1970 model. If yours is a 1200 engine model, you would need: 1x http://www.gsfcarparts.com/956VG0010 1x http://www.gsfcarparts.com/956VG0020 If yours is anything other than a 1200/1300 model, you would need: 1x http://www.gsfcarparts.com/956VG0040 1x http://www.gsfcarparts.com/956VG0050 I hope this helps you to make the correct order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I like click & collect at most stores , but on this occcasion at gsf it was a disaster. I received confirmation of my order but on arrival at the depot was told that they couldn't find the item and, in fact, it was out of stock. The manager had shown initiative and already ordered it from 2 other depots but was uncertain whether it would arrive that day. Later that afternoon I phoned to check and was told that yes it was now waiting for me. Rushed round to be told by the manager that they had not been able to get the part and that the person taking my call must have been confused by the stock system which was still incorrect! Eventually got what I ordered a few days later on 3rd visit... Hopefully this is a one-off, but it was my worst experience of click and collect at any company.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear you had a problem with collecting your order at the branch. What you have described does sound like an unusual case, and apologise for any confusion that happened. We’re very happy that the order was managed to be sorted for you and you have your goods all okay. We apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Hi, As a new customer I am very sorry to have to start with a complaint. The customer service I received today was awful, in part caused by your poorly planned 15% discount scheme, and poor communication to your employees and customers. In short, I ordered the part for in-store collection, and was not allowed the 15% in branch offer because I had ordered on line! This works out to be £1.50 ish, but what has rattled me is the principle of what happened. Being a new father, and having not had any sleep the previous night I may have refused the item and canceled the order, and then requested the part as a separate transaction. But foolishly accepted the sales persons "it's the invoiced price, I can't give you the discount!". Looking back on it, I am annoyed by your companies small mindedness. Especially as this was backed up by a company memo that the sales person showed me. What is the point of having a discount if you are not going to apply it. Very glad that I was not in the position of having to spend more money with your company today. Certainly not going to recommend your company on the VW T4 & T5 forum on Facebook, and will look to other suppliers for my dilapidated van in the future.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I have today sent a reply back to your email that was also sent in to us with regards to this matter. Hopefully you will see that and we can try and get some resolve on this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“very poor offer an online store”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. If you can contact us at website.enquiries@gsfcarparts.com with your comments about our online offers, we’ll be happy to respond and help from there for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“slow delivery. item flattened but thankfully ok. not impressed at all”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was sent on the 2nd class free service as requested, so this will be why the delivery may have been a little slower than normal. If there is a problem with the item received, please let us know at website.enquiries@gsfcarparts.com and we can assist from there. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I have purchased parts from gfs before but from the shop but after my last purchase that I made online I am not at all pleased as I did not get any confirmation e mail of purchase or receipt or delivery date I had to telephone to confirm my order so online sales seems useless to me.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The reason for no confirmation email going you direct was because there was no email address left on your order form. However, as you paid by Pay Pal , you will have received a payment and order confirmation from them to us on your emails. If there is anything else we can help you with, please let us know. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Easy to get up and running/ordering on the site....however after paying on Wednesday I haven't received any comms to say where ny order is, which in a bit surprised not to have received by Saturday at the latest. I'm sure it will appear but having used gsf in store before and regularly using competitors online delivery service which generally arrives next day I'm a bit disappointed”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’ve checked in to your order and it was posted on the day you made your order. The order was posted on the specified free delivery service of Royal Mail 2nd class, so I’d expect your order to arrive with you any time now. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I ordered on line two parts to collect from the Kingston store which would be ready in one hour. That was easy and simple enough, however.. When I arrived at the store the three staff behind the counter failed to acknowledge me. Two were on the phone busy, fine, but the other one staring at his computer screen continued to do so. There was no greeting or even "Someone will be with you in a moment." I found this to be rude considering the shop is so small. Once served I was told that one part wasn't actually in so I'd have to return the next day. I then asked if it would be okay to use the 15% off voucher I had partially printed and from his response you'd have thought I was trying to rob the place! I was not aware I'd actually had a discount from placing the order on line even though I had not yet paid. Needless to say I didn't return and ordered my parts on line with another company with free delivery at half the price.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I'm sorry to hear that you've had an issue with reserving parts from us and a poor experience at the branch. I will forward your comments to the branch so they can act up on this and improve standards and knowledge. I apologies for any inconvenience caused by your visit to the branch, and hopefully next time you need parts you will be able to visit there again. If not, please don’t hesitate to contact us online at website.enquiries@gsfcarparts.com and we will endeavour to fulfil your parts request. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“2nd time I've reserved online and gone to collect only to find they don't have the part in stock. Next to useless doing it online, may as well just phone up. On the plus side the prices are good and the parts are good quality.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you’ve had an issue with reserving parts from us. The branch will normally notify you ASAP when an issue is found with your reserved order, and I apologies if this didn’t happen. We’re glad to hear that you are happy with the quality and price of the parts we sell though! Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Petrol pipe ordered for golf Gti though reg no for vehicle ID wrong size sent poor quality .”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you’ve had an issue with the part ordered from us. I have sent you an email to hopefully find out what went wrong and bring a resolve to this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,674 reviews