GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,629 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a taxi driver we do get some discount from GSF if u forget to mention about u r taxi driver then u can’t get discount and counter staff get angry in another way once they give u the price or u didn’t tell them u r taxi driver u can’t get discount”

Helpful Report

Posted 6 years ago

“Every part fitted except for the oil filter which was the wrong size and model”

Helpful Report

Posted 6 years ago

“Value for money”

Helpful Report

Posted 6 years ago

“Parts are value for money.”

Helpful Report

Posted 6 years ago

“The gentleman at the kirkstall road branch are fab, always polite and on the ball. I'm always happy to pop in if I need anything. But I am disappointed that the unsubscribe link on your emails does not work, and that I have been contacted for a review despite asking to be unsubscribed via your webchat function. Kind regards, Rebecca”

Helpful Report

Posted 6 years ago

“Service in store is great - but items in store are not priced, and web portal needs a rethink: It says there is a "Low Price Promise", but there are no details of what that actually means. And web/email adverts are very misleading, 23rd Jan "Dont miss out on 59% off." 24/1 "Last chance to get 59%" 25/1 60%off! 26/1 58% off, 27/1 Last chance to get 58%... 28/1 Massive sale 60% off. Even worse than the never-ending DFS sales!!! Shame, as prices overall are okay, but it is very hard to compare whether it is better to buy in store or order online and collect, or go to another autofactor where base prices are typically 50% lower on the items I was looking for”

Helpful Report

Posted 6 years ago

“Didn't buy what was shown.”

Helpful Report

Posted 6 years ago

“Parts ordered on 26 December 2018 still waiting on delivery on the 7th January 2019”

Helpful Report

Posted 6 years ago

“Quick dispatch but wrong oil filters sent. Also no invoice or note enclosed in parcel. However got them exchanged at the Belfast branch.”

Helpful Report

Posted 6 years ago

“Confusion over online ordering - wrong parts sent out & hassle with refund”

Helpful Report

Posted 6 years ago

“1) VIP code would not work! 2) items that were not in stock but could be ordered for collection in a couple of days could not be added to the basket. 3) prices are often inflated online so you could enter “vip code” to bring it inline to what it could be bought in store for, taking the customers for fools!”

Helpful Report

Posted 6 years ago

“Pricing is a little higher than I would like but there deals are always welcomed”

Helpful Report

Posted 6 years ago

“Normally good quality parts and quick easy customer service. Recent order delivered broken, but was returned for quick refund and new parts reserved quickly for collection under good quality offers, so all good in the end.”

Helpful Report

Posted 6 years ago

“reserved online two bearings but when collecting only one was in stock managed to saved the other one for reuse”

Helpful Report

Posted 6 years ago

“I ordered a battery as a click and collect item, when I arrived at the store,(a modern purpose built building, but without an effective heating system) armed with the downloaded delivery note, they said they would have to order it in. I telephoned the next nearest GSF store showing stock, they did a physical stock check for me, and I went and bought it from them, It was however nine months old, and had never had a top-up charge, but I would not expect "motor factor" staff to know anything about such things these days. The price at 60% off for an OEM part was however very good.”

Helpful Report

Posted 6 years ago

“Easy to use online and to order/click and collect for parts. Unfortunately,when I arrived at the store,they couldn’t find my order form and upon fitting of the parts,my brake pads were without any wiring that is required for my vehicle,I did put the reg number into the search.”

Helpful Report

Posted 6 years ago

“GSF car parts are ok if all other supliers are out of stock so your desperate and your local GSF store has it in. Do not be fooled by the amazing looking discounts they send out every month. There was 65% online discount off all parts this Christmas yet the prices before applying the offer were 70-75% more expensive than all other parts retailers for example diesel filter @Euro car parts £12.00 VS GSF £38 then 65% off = £13.30... the discounts are just a gimmic to look good. I do use them from time to time and do get a good service in store but I rated 3 for overall experience in store and online but it’s the stupid offers that makes me lower the score.”

Helpful Report

Posted 6 years ago

“Different oil supplied to what was ordered so emailed GSF but no reply.”

Helpful Report

Posted 6 years ago

“Your parts are good, as are the prices, but the website is a nightmare. Even your own staff admit that numerous people complain about it.”

Helpful Report

Posted 6 years ago

“Ordered oil online for collection at Reading branch. Got confirmation of collection order a short while later and drove to Reading (20 mile round journey) to collect. Despite on line confirmation, the assistant at Reading branch advised me that they hadn't stocked that oil for about 2 months so had none, despite the online confirmation saying it was in stock. Basically he said there was nothing he could do but relented after a while once I pointed out my wasted journey etc. He then found an acceptable alternative, which resolved the problem & so saved the day for me and GSF's reputation.”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,629 reviews