GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,666 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pricing is a little higher than I would like but there deals are always welcomed”

Helpful Report

Posted 6 years ago

“Normally good quality parts and quick easy customer service. Recent order delivered broken, but was returned for quick refund and new parts reserved quickly for collection under good quality offers, so all good in the end.”

Helpful Report

Posted 6 years ago

“reserved online two bearings but when collecting only one was in stock managed to saved the other one for reuse”

Helpful Report

Posted 6 years ago

“I ordered a battery as a click and collect item, when I arrived at the store,(a modern purpose built building, but without an effective heating system) armed with the downloaded delivery note, they said they would have to order it in. I telephoned the next nearest GSF store showing stock, they did a physical stock check for me, and I went and bought it from them, It was however nine months old, and had never had a top-up charge, but I would not expect "motor factor" staff to know anything about such things these days. The price at 60% off for an OEM part was however very good.”

Helpful Report

Posted 6 years ago

“Easy to use online and to order/click and collect for parts. Unfortunately,when I arrived at the store,they couldn’t find my order form and upon fitting of the parts,my brake pads were without any wiring that is required for my vehicle,I did put the reg number into the search.”

Helpful Report

Posted 6 years ago

“GSF car parts are ok if all other supliers are out of stock so your desperate and your local GSF store has it in. Do not be fooled by the amazing looking discounts they send out every month. There was 65% online discount off all parts this Christmas yet the prices before applying the offer were 70-75% more expensive than all other parts retailers for example diesel filter @Euro car parts £12.00 VS GSF £38 then 65% off = £13.30... the discounts are just a gimmic to look good. I do use them from time to time and do get a good service in store but I rated 3 for overall experience in store and online but it’s the stupid offers that makes me lower the score.”

Helpful Report

Posted 6 years ago

“Different oil supplied to what was ordered so emailed GSF but no reply.”

Helpful Report

Posted 6 years ago

“Your parts are good, as are the prices, but the website is a nightmare. Even your own staff admit that numerous people complain about it.”

Helpful Report

Posted 6 years ago

“Ordered oil online for collection at Reading branch. Got confirmation of collection order a short while later and drove to Reading (20 mile round journey) to collect. Despite on line confirmation, the assistant at Reading branch advised me that they hadn't stocked that oil for about 2 months so had none, despite the online confirmation saying it was in stock. Basically he said there was nothing he could do but relented after a while once I pointed out my wasted journey etc. He then found an acceptable alternative, which resolved the problem & so saved the day for me and GSF's reputation.”

Helpful Report

Posted 6 years ago

“I find your website cumbersome. I don't want to have to enter a reg No to be able to buy oil for example. Recently I put my reg No in to buy Indicator bulbs for a friends car, only to find they did not fit! All in all, I like GSF and have purchased from you from when you first started trading, but I wish you wouldn't try to force things in front of me as it only makes my experience frustrating. Merry Crimbo :-)”

Helpful Report

Posted 6 years ago

“Ordered parts to my reg but wrong parts sent now waiting for a refund will be next month not very good”

Helpful Report

Posted 6 years ago

“Well, GSF had the parts at a good price, ordering was easy, communication was good. Went to the branch to collect them, with my reference number, and the sales assistant had no record on her screen of my order, she had to go into a different system. There was only me in the shop, but it took her about 10 minutes to find my order and fetch the parts.”

Helpful Report

(Sheffield) - Posted 6 years ago

“It is a kind of straight forward enter your reg order part wait for delivery then fit parts. But not always like that got last order came in battered box was wrong part rang gsf head office told to return unwanted ( wrong part ) to my local gsf parts office which is 60 plus Miles away from me great aftercare what do you all think !!!!!”

Helpful Report

Posted 6 years ago

“Seem like a good company but when I went to collect my part they had ordered in the wrong one so was asked to come back a hour later to collect the actual part I reserved, ended up buying elsewhere unfortunately as i needed the part then not in a hours time. If this wasn't a problem then I guess gsf are good but just not in my experience.”

Helpful Report

Posted 6 years ago

“I purchased a wing mirror glass, which whilst being good quality, did not have a required electrical connection. This is soldered on the original glass and not transferable. On returning to a branch I had to send it back with a form and am presently awaiting a refund. The Branch were very helpful, and following an online pricematch I purchased a further part.”

Helpful Report

Posted 6 years ago

“I was reasonably happy with service I received despite two of the items I was given being incorrect. I would also say that the service was rather slow as there was only one customer in front of me in the queue but I sit had to wait the best part of 30 minutes to be served. I would use the service again as pricing was competitive.”

Helpful Report

Posted 6 years ago

“They look solid wipers but unfortunately the wipers sent don’t fit my BMW E90 so I’ll send them back or ideally swap at local GSF even thou spec states fits E90. I need the slider style and these are retro hooked.”

Helpful Report

Posted 6 years ago

“Ordered an item online and was informed it was available to pick up from my local depot on a certain date. After visiting on that date I was told it had not arrived but would be available the next day. Visited again the next day and again it was not available. The salesman at Leicester was brilliant and arranged a replacement item there and then albeit at a higher price. I was very impressed with the salesman at Leicester but not so impressed with the system that told me the item was available when it wasn't.”

Helpful Report

Posted 6 years ago

“I entered my registration number which I thought was great and the correct items would be sent ,the light sent was for the wrong car ,the windows wipers were to small,they were cheap so didn't ask for a refund, a little disappointed but would not say I won't buy again if the price is right .”

Helpful Report

Posted 6 years ago

“Well apart from not leaving your order long enough on the shelf or the fact that parts are not always the parts you wanted or ordered, which do not fit or are just wrong then yes GSF are good - as long as your using a discount code.;)”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,666 reviews