GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,660 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are rude and too busy talking about what the had for lunch to other members of staff rather than service the customer”

Helpful Report

Posted 6 years ago

“I will buy from GSF in future again. However, some prices of car parts in GSF inflated and then put on special timely discounts with overview 40% or even 54%reduction, but when you compare the prices online with other suppliers ,you realise that even with discount you pay more or less same price as most other suppliers. In a few occasions parts from GSF came cheaper slightly but only occasionally. As I mentioned,I will buy from GSF but after comparing prices with other suppliers. Staff at the branch I visited a few times were not the most welcoming but not unhelpful and knowledgeable about their products.”

Helpful Report

Posted 6 years ago

“Product very competitively priced. Battery arrived leaking acid and not safety labelled. This was however quickly replaced with satisfactory product.”

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Posted 6 years ago

“Good prices with the discount and free delivery. I had a problem and had to get a refund for Brake Pads that were wrongly suggested by the system. I needed some with a sensor and received some without despite entering my registration.”

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Posted 6 years ago

“Pleased with the parts and the price I paid with 60% off. However the customer care and delivery is poor. Had to call twice and use online chat, was told same stories others get told (couriers fault etc). Was told parts would arrive next day and didn’t, took a week to arrive. Glad I wasn’t in a hurry to fix. I would use again but only if I plan ahead.”

Helpful Report

Posted 6 years ago

“The service and the quality of the parts was excellent. The staff were very helpful. But after purchasing the rear discs and pads for my 2016 passat which has an electronic handbrake I found that the home mechanic couldn’t fit the parts unless they have access to to some plug in software which retreats the brake cylinder. So just be careful when ordering. I don’t have this !!”

Helpful Report

Posted 6 years ago

“This was my first purchase from GSF as it was recommended by a friend. The website was good to use and with the amount of discount codes that they offer the price of my product which I ordered was really good. All was paid and confirmation was sent but that's when it really needs tidying up. I was never giving a delivery eta or a tracking number so I could at least look for the eta myself. I know know that GSF try for next day delivery but for somebody that hasn't used the company before this might be something you want to include in the confirmation emails and receipts. One other thing I called customer services at Birmingham I think the office was.....useless i spoke to a lad and was asking about the whole delivery debacle and he told me to check the website it tells you their, he wasnt a help and didnt offer much else than see you happy finding. Other than that the parts came and I'm happy with them.”

Helpful Report

Posted 6 years ago

“Recently brought wiper blades even though it stated they would fit my car the one did not have the correct fittings I had to take back. They exchanged the one for a different brand that is ok but now odd they said I would have to purchase the other one online and return the other one for a refund. This ment I would have to go home purchase on line go and collect then back home to fit and then return with old one. I haven't got the time so now have two odd blades not good.”

Helpful Report

Posted 6 years ago

“Ordered parts. One wasn’t right, was refunded straight away upon return to the mail address. But struggled to return the item to branch, even though the website states this is possible. I did alert of my issue by letter enclosed with the return but have heard nothing. This is the only issue ever after 5 years of purchases. Would recommend otherwise”

Helpful Report

Posted 6 years ago

“Brake pads did have to be filed down as they stuck on! Lesson learnt.”

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Posted 6 years ago

“Although your website states a Saturday closing time of 4pm, after driving 10 miles to the Barnstaple branch and arriving at 3:30pm I found it was CLOSED!!!”

Helpful Report

Posted 6 years ago

“Having not purchased many parts for a while and recently needing to purchase quite a lot of parts I was surprised at how different the prices vary between suppliers. You really do have to shop around. During the last few weeks I have bought parts on-line, through Euro car-parts and also GSF, of all of the suppliers I found GSF to be be best overall supplier, although I would still use the other suppliers to ensure I purchase each item at the lowest price. I recently purchased an anti roll bar link from the Oldbury store and paid £9 for it and then needed another so phone up the store and was told that if I pop in the following day to collect the brake pads I had ordered online I could purchase a second anti roll bar link at the same price. I was disappointed when the following day the staff in store had no knowledge of my conversation and the had to pay more for the same part as had purchased just days before. My advice is to shop around, use the discount codes but also mention other suppliers in store as they may well match/beat the price. GSF are good like all suppliers a business so out to make money so inflate their prices and then give you discount codes to lower the price.”

Helpful Report

Posted 6 years ago

“Great prices and range of products let down by slow collection process and unattentive staff.”

Helpful Report

Posted 6 years ago

“My experience is a mixed one. In the first visit I just popped in and asked for the part I needed. Didn't get quite a good customer servive and neither the part I was after, even though it showed in stock there at that branch. Second time I reserved the part online and rang them up to double check if it's really there. The same person from the last visit was there at the counter very friendly this time got the parts paid and left under 2 minutes. Can't leave without mentioning the rude message on the side window of your office which says " This is a one way mirror, if you can see us we have fixed the wrong way around, so please don't bother to wave" come on this is not some body's bedroom window is it ? You are a business we are customers who are here to purchase, and if you are not at the desk stop lounging in the office come out to the counter.”

Helpful Report

Posted 6 years ago

“Drove to erdington branch wanted me to buy wrong part .that's the wrong one i told him ,But he wouldn't have it. went home rang another branch said they had correct part where you've just been .Ordered online .Had to pay extra postage and go without car for 2 days .poor service .good parts”

Helpful Report

Posted 6 years ago

“Not enough brand parts on stock!”

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Posted 6 years ago

“The GSF Car Part choice - Not sure of quality or lasting ability - time will tell”

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Posted 6 years ago

“Gsf car parts are good price but the service not to the standard plus not delivery ,pushing the customer to travel all the way”

Helpful Report

Posted 6 years ago

“Computers were down when my husband picked up our new battery, was told they would send us the receipt/ guarantee, still haven’t received it nearly two weeks later, bargain prices though with the codes”

Helpful Report

Posted 6 years ago

“Staff member started serving me then wandered off for5 mins for no reason.”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,660 reviews