GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,563 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 12th August 2025

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While everything went well and I received the item without any problem, I did not receive any postage notification with tracking details. So my item was delivered to a store which I then had to drive to pick up. If I knew when the item was going to be delivered I could have arranged for somebody to be in.”

Helpful Report

Posted 6 years ago

“Usually excellent service but not when buying online. Fast delivery - yes Easy payment - yes Poor quality website, hard to find parts When ordering online for home delivery, you do not get a refund if item is returned to a branch. The item has to reach birmingham branch before being refunded... If using in store they are excellent at thurrock”

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Posted 6 years ago

“Although there are big discounts to be had the prices are still more than your competitors and after a web order there is no communication as to delivery date or time I emailed customer service and got no reply”

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Posted 6 years ago

“DISAPPOINTED! I ordered an oil filter for my Suzuki swift sz4 and was given the wrong type. Fortunately I hadn't damaged the old filter and had to refit it. I will say when I returned the filter back to the Daventry branch the gentleman that served me was very apologetic and sorted out a discounted replacement.”

Helpful Report

Posted 6 years ago

“I fail to understand the motivation behind pricing parts at astronomical prices only to discount them constantly by 45-60% with codes. It's also very frustrating that click and collect orders never seem to have picked despite emails confirming they're ready having been sent. And finally, if you're not going to have staff at the front desk, at least put a buzzer in so customers aren't stood around waiting to be served for 5 minutes.”

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Posted 6 years ago

“Lovely customer service. Quick parts. My part wasn’t correct and through lack of time, I had to drill it to fit.”

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Posted 6 years ago

“Hi,ur ok for now problems starts with everyone is when you bring returns or genuine faulty stuff.This is when you don’t want our costum.”

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Posted 6 years ago

“Good delivery, BUT no label on 5l oil container. Just hope its right!!!”

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Posted 6 years ago

“Hi, you do good promotions, but I did have a problem with my online order which should have been delivered, it's only when I phoned to find out when I will receive the order after a week that it was stuck with UPS and the sender had them to hold it, but in fact they had lost it, I was told. An update would have been nice. Luckily the car wasn't in the garage.”

Helpful Report

Posted 6 years ago

“Products are of good quality, mail order is very good, however this was tarnished by the poor attitude and service of 1 person on the customer service phone”

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Posted 6 years ago

“No problem with the order, but closing at 3pm on a Saturday and not opening Sunday's is a massive problem for me and I end up using other suppliers.”

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Posted 6 years ago

“Staff picked wrong 3 part clutch kit and had to bring it back where they said number was only 2 digits different as If I care! 1hr wasted plus £3.50 worth of fuel.Wasn't happy”

Helpful Report

Posted 6 years ago

“Acceptable because I didn't really get what I thought I was getting but after having similar problems with Euro car parts I lost the will to live and couldn't be bothered to send the parts back again. I bought two windscreen wipers for my car. One of the ones from Euro car parts was the wrong size so they had to go back as they were sold as a set. The ones from GSF were sold individually and were both the right size but they fitted with adapters not directly to the arms. The photo of the parts from GSF showed no adapters and a neat direct fit. They work just fine but the adapters are clearly visible when driving and thus annoying. I suppose I'll get use to them but they were not as shown in the on line catalogue!!”

Helpful Report

Posted 6 years ago

“I am by no means a mechanic or a professional repair technician. So by that standards I can only rate my experience. Recently GSF was running a promotion of 50% off online and I needed new break pads for my car below is my observations and I could be wrong on this. 1 online list price was higher then normal price as well as on counter price so 50% discount would not be true reflection of actual price 2 discount was only applicable to online list price my guess is as it was highly inflated to offer 50% discount 3 after quick calculations it works out I got item 12% cheaper then actual on the counter price 4 in order to get discount I had to place order online and then go again to collect it. 5 stock indicated on website did not reflect actual store stock I was told that although item was shown in stock in peticular store the store did not have the physical item there and was incoureged to order more expensive replacement. In short you might not get the discount you think is on offer and might end up paying more for item as the cheapest option will not be in stock. Effective marketing but not ethical or morally acceptable. As for break pads they work fantastic and can't really complain about the staff at the store.”

Helpful Report

Posted 6 years ago

“Great price for my battery which is now working in the car. The spot had lots of parking and was easy to find. The click and collect service however, was poor. We had to wait at least 10 minutes to be served. There was only one person on the counter, who disappeared outside to look under the bonnet of another customers car. There were lots of other people working, either sitting in the office behind the counter or in the warehouse. Nobody came to help and when I called to a person who walked along the counter, I was greeted with a curt “ Sorry can’t help. I’m doing deliveries.”

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Posted 6 years ago

“ok on some parts but expensive on others better than eurocararts”

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Posted 6 years ago

“I had to order online to be eligible for discount on a click and collect System . How does this help anyone especially computer illiterate people ... It’s the same staff picking the order and serving you at the counter . When I turned up at 8 o’clock on a Saturday morning there was For customers waiting to be served and one person behind the till you had at least three or four people sitting in the office doing nothing we had to wait in a queue for no reason very poor service. Next time I will Probably shop at Euro parts, as I hate waiting when there is no need for it... the staff at Northampton shop need a talking to...”

Helpful Report

Posted 6 years ago

“Delivery was quick but I thought I entered a discount code to get money off but evidently not so ended up paying full price. My mistake but puts me off using the site again”

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Posted 6 years ago

“GSF website needs updating, and is difficult to use. Service or brake parts could do with being in sections so you don't have to add an item to the basket and then go back a screen to add another item.”

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Posted 6 years ago

“Hi, the price and delivery were good, however I ordered a pollen filter for my VW Golf Mk7 which was supposed to be one with activated carbon, the one that I received did not have it, the filter I received was not even an option on the web page. I would recommend checking when you purchase, for the exact products that you will receive.”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,563 reviews