GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,540 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to email about part. Couldn’t find my address”

Helpful Report

Posted 5 years ago

“Ok but the wrong wiper blade”

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Posted 5 years ago

“very disappointed that there is no longer a branch in Scotland have used Glasgow for over 10 years would say wrong move by parts alliance closing a very good branch and great staff.”

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Posted 5 years ago

“Exhaust for Citroen C1:- Took a chance and ordered a PREMIUM no name exhaust from GSF. It is so difficult finding a decent exhaust these days. This one had welding splatter on the flange joint and wouldnt seal properly.So I wasnt overjoyed at having to re-jig on the bench. The exhaust manufacturer was by the way ASA and judging by the welding the PREMIUM is a bit hit and miss so inspect before you buy.”

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Posted 5 years ago

“Delivered quickly and a good price. Let down by being put in a large box with no soft packing. Assembly obviously banged around enough to punch holes and therefore lose some small parts. Luckily I could use the old ones so not too much of an issue this time.”

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Posted 5 years ago

“I found the part I required online. I called the store to check stock etc and was told it probably wasn’t that part I needed, wrong advice. I ordered the part from another dealer and it worked fine. I then needed another part so checked the stock and price online. I arrived in store to find out that the price was more in store. I ordered the part for click and collect and had to wait around for 30 minutes for the order to come through so I could have the part at that price. Availability of parts is good and the price is competitive. The staff were helpful but customer service protocols need looking at.”

Helpful Report

Posted 5 years ago

“Always used GSF, however this time the wrong item was sent. Requested delivery before 12pm and arrived after 3.30pm. Spoke to a rep at online chat who has offered a full refund inc postage so all okay in the end. Just a little disappointed as very out of character.”

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Posted 5 years ago

“Waited a while to be served but otherwise a good experience.”

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Posted 5 years ago

“Easy to find products not a bad price on most items.. However after paying for my item and paying for next day delivery.. The money went straight out of my account and I received a confirmation email with my completed reference/order number... The item turn up 4 days late Had various emails from you saying that my item was still in the basket and it hasn’t been completed.. I had to send you copy’s if these emails to proof to you that the item was paid for.. I haven’t received a penny back from the postage, also I haven’t bothered to ask as just getting my order from you was hard enough.. You’ve lost a customer...”

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Posted 5 years ago

“PAS Fluid was listed as FEBI was sold Comma when I collected from the Torquay branch”

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Posted 5 years ago

“The sales guy looked at me as if I had 2 heads when I said I had a vlivk and collect online order. Another sales guy had to explain to him how to retrieve my order etc . Not impressed”

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Posted 5 years ago

“I bought some cheap wiper blades as I didn't want to spend twice the money on Bosch ones. The box was damaged on arrival - I guess this is not GSF problem, more the couriers - the wipers were not damaged. Disappointingly, despite the listing saying they were for my car, they arrived with the adaptors to fit a range of wiper arms, these are not specific to my car. In the end, I will keep these as emergency spares, and went out and bought a proper set of Bosch ones that fitted perfectly and work very well. If the shipping cost was not so high, I would have bought the Bosch ones from GSF, but in the end, had them cheaper from my local car parts shop.”

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Posted 5 years ago

“Ordered on-line. Had emil to say part was ready to collect. Arrived at the store and waited almost 20 minutes for the part to be found. Good quality part when fitted but surely on-line orders could be sorted better.”

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Posted 5 years ago

“I recently ordered a belt and waterpump kit for my VW CC - I connected to an agent on the chat bot and asked if the impellor on the pump was metal - I was informed it was. But when we went to fit this we discovered the impellor was actually plastic. Besides that the service was good .”

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Posted 5 years ago

“Good price for online shop”

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Posted 5 years ago

“Ordered by click and collect: air filter, oil filter, & anti- roll bar bushes. Not all were in stock in Kingston (close to me) but were shown by the website to be at Heathrow. So arranged to pick up from Heathrow, but when I got there the bushes were actually not in stock. Rather irritating as I needed them, so ordered them off e-bay instead and got them much cheaper within a couple of days. Otherwise, keep up the good work!”

Helpful Report

Posted 5 years ago

“Online ordering was so easy, was not impressed when collecting my order from the Northampton Depot. Customer Service Assistant was talking on his personal mobile phone on loudspeaker in a different language. Did not seem to pay much attention to what he was doing. Asked him whether her could hold the door open, as my order was slightly heavy. But he refused and said ‘just push it’.”

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Posted 5 years ago

“Parts price good but cheaper elsewhere if you include postage”

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Posted 5 years ago

“Every time I purchase things online click and collect I go to my branch in Wolverhampton then 3days later I receive email saying my item as been cancelled the branch are not updating there system.this is bad management the the brach”

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Posted 5 years ago

“They had the part I needed which I couldn’t get any else in my town. Click and collect was so easy to use. Unfortunately the staff at the basingstoke branch were miserable, unwelcoming. They didn’t even speak to me. Customer service courses are definitely required.”

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Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,540 reviews