GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,520 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“watch what you're given , so far they gave me wrong parts twice and me not knowing what i'm buying i had to go back by bus”

Helpful Report

Posted 5 years ago

“I ordered the parts i needed the night before and went to collect them at approximately 15;00. I could see no one in front of the shop, but a few men talking in front of the storage entrance of GSF next to the shop front. Due to Covid 19 we have to wait outside the to be shop served even though the doors are open. I could see people inside looking at me but not coming out and the men outside looking. After ten min's (which felt like 30) a store man came over served me a young lady then came over and thanked him and said she didn't see me (didn't acknowledge me at all), then the men outside came in which i found out to be the area manager. I felt very disappointed and as if they where doing me a favour. one man serving and stock taking may be he has family they can run the place better.”

Helpful Report

Posted 5 years ago

“The parts I ordered were good quality and were delivered in good time. The GSF website is genuinely an awful experience with trying to place an order, both on my android phone and on my laptop. The more things you look at, the slower it goes. Going back and forth just through a couple of pages, can literally take a few minutes and all on 4G or WiFi. There's a major problem with the trolley/basket on the site too. If you have items in your basket, say for example 5, and you then leave the site and come back later, it would have doubled the items, this happened no fewer than 4 times, leaving me with 4 times more items that what I had originally placed in the basket. Frustratingly too, I keep receiving emails from GSF, telling me I have an unfinished order in my basket, despite having already ordered, paid and received all of the items I required. The website also advises that you are able to track your order from your account once you register with them. Although a tracking number is nowhere to be found in the online account and much to my frustration, I had to ring up or email in, to get it. The customer service on the phone was average to good and the email responses were polite, prompt and courteous. I was also very surprised when I searched Google play store, to find that GSF doesn't appear to have an app either. The discounts they offer are extremely good and the parts received were all of very good quality. My wife also experienced the same issues I had on her laptop at her place of work, whilst trying to navigate their website.”

Helpful Report

Posted 5 years ago

“delivery was late but would be willing to accept lateness due to current covid-19 pandemic so overall ok service”

Helpful Report

Posted 5 years ago

“Would have been 5 star had it not been the online order was wrong, part was for completely different vehicle. Thanks to the Torquay branch I was able to do a swap immediately and continue my repairs.”

Helpful Report

Posted 5 years ago

“Phoned your help line as regards specific parts for my vehicle. I was told the exact part numbers required which I ordered. According to your advert, free delivery of parts to the UK. So I was not impressed when I was charged an extra £15.00 to deliver the parts to my address which is on one of the offshore islands in the outer hebrides. So please inform the UK government that the Hebrides islands are not in the UK. I am quite happy to accept offshore status.”

Helpful Report

Posted 5 years ago

“Sadly my purchasing experience this time was not as good as it normally is because I opted for free home delivery,as I felt it safer than calling in person using click and collect,I assumed parts would be sent from my local depot,using GFS vans,instead items were sent from central depot and took 4 days to arrive,causing services having to be altered.In future I will use click and collect as it is much quicker.”

Helpful Report

Posted 5 years ago

“Long waiting time for order to be dispatched and very expensive. After purchase I was informed I could have bought exactly the same part for £90.00 instead of £185.00.”

Helpful Report

Posted 5 years ago

“Took quite a while queuing, not the best system in place, but the staff were excellent,put reg number in for part got it home didn't fit.”

Helpful Report

Posted 5 years ago

“Took advantage of the 60% off offer, and ordered 8l of oil and filters. A parcel arrived containing 1 liter of antifreeze. I rang to resolve this to be told the oil was out of stock! I did get a refund though.”

Helpful Report

Posted 5 years ago

“Ordered a rear wiper for a vw golf Mk5 and got completely the wrong thing”

Helpful Report

Posted 5 years ago

“Order placed online, delivered and was sent the wrong cabin filter. Tried to contact, sent message on system, no response. Called my nearest GSF branch and told me they would change it if I got there by 12.00 Saturday as they close, managed to get there and had to cue outside and wait my turn. Not impressed at all.”

Helpful Report

Posted 5 years ago

“Bought some shims and a pair of bolts were supposed to come, only 1 turned up. Spoke to customer service and they said they would send the other one out. The package turned up and they sent another shim, not bolt! Complained again to customer service and they said they would turn up the next day which they didn't!”

Helpful Report

Posted 5 years ago

“Part arrived very quick during this difficult time, but unfortunately it was the wrong part, called Birmingham office and the guy apologised and was informed to send back for full refund ,can't ask anymore than that”

Helpful Report

Posted 5 years ago

“The battery supplied was stated as the correct battery for a 2003 Mazda MX5 1.8 it did not have the correct breather holes and was also too high but after unpacking and cleaning it down owing to the fact that some one had laid it on its side as it was covered acid and I had thrown the plastic bag away I managed to modify the clamp and the breather holes to fit.”

Helpful Report

Posted 5 years ago

“I ordered a part for collection, I was told to wait for a call to confirm collection (given the Covid situation) I called multiple times after 3 days and was transferred back and forth between 2 people who couldn’t help. Eventually I ordered for delivery and it arrived in 2 days which was great.”

Helpful Report

Posted 5 years ago

“Service was good although had lots of issues ordering on your website (basically could not complete order by credit card or Paypal). Part arrived quickly which is a plus. I would suggest that you offer a review of the product ordered. These reviews give customers an insight into the product, what’s good about it and what advice they would give about fitment. Eg part I ordered fitted but needed modification (electrics) and I had to source some 10mm nuts as Philips screws used on original part no longer used. Wouldn’t stop me from advising using the part but I would have been warned prior to purchase.”

Helpful Report

Posted 5 years ago

“All the blubs i ordered are the wrong ones, even though I put my reg in”

Helpful Report

Posted 5 years ago

“My first order. I got a different stuff but when I wrot a message to the customer service they changed to me.”

Helpful Report

Posted 5 years ago

“They sent the wrong brake shoes but these things happen quick delivery yeh will use again”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 56,520 reviews