Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,385 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,385 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a ladies mountain bike just before lockdown and the brake lever body snapped so I took it back and they said I had to pay to get it fixed £20 for parts and whatever the charge was for fitting. As it's not covered by the warranty!!! Not like if you buy from a reputable bike shop that stick to the warranty. My advice would be steer clear”

Helpful Report

Posted 5 years ago

“The bike technician are rubbish Cant build a bike to save there life Size guild is incorrect Day after coming back for brakes day after chain to loose n caused damage on frame Then blamed me Do not buy a bike from here”

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Posted 5 years ago

“Had the part I wanted in stock. Considering the convenience it was at a reasonable price. Ready to collect within in an hour at local store. Can't fault them - especially in current circumstances”

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Posted 5 years ago

“Update 02/05/2020 ordered 14th April countless calls no solution, @Halfords_uk told me that @CycleRepublicUK will contact me... No reply to last email. Good luck everyone it seems we lost our money. @pureelectricnow #Cycling #Store #Halford #cycles4keyworkers”

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Posted 5 years ago

“Good products, well fitted, reasonable prices, helpful and friendly staff.”

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Posted 5 years ago

“A bunch of rude, inexperienced staffs at Halfords. I have had numerous f... Ups with staffs at Halfords ,Portsmouth. Save your money and time go to decathlon sports.”

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Posted 5 years ago

“Very poor service by staffs at Halfords , Ocean park Portsmouth. Their bike machenics needs retraining, I was charged for parts on my bike that wasn't replaced. I had to take my bike to another bike machenics to get it done properly.”

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Posted 5 years ago

“Halfords autocentre rugby review 06/04/20 I'm writing this review you because I am very annoyed at how Halfords autocentre in rugby have treated me let's start from the first point, I booked my MOT online at a reasonable price and I thought these guys would be legit straightforward friendly and happy to help, I then turn up in the booked day and handed my car in for the MOT, I was told prior to this that if I handed my car in in at 9 a.m. then my car car should be done by no later than 11:45 a.m. so the morning of dropping my car off then handed the car keys in in a very good condition to the garage assistant and said to me ohhh the car won't be done till the car won't be done by 11:45 it will be done for 2pm and we will call you. Come 2pm no call so I called and a guy over the phone said sorry it will be finished at 4pm so I gave Halfords the benefit of the doubt and waited till 4pm where they again didn't call so I called and asked why , so they said sorry about this your car will be done for 5pm bearing in mind I dropped the car off at 9am , so Halfords autocentre rugby called me eventually at just before 5pm saying it's ready sir! You can come and collect it now cheers after trying to explain how annoying this was , I then did the deeds and go my car key back and walked straight out the door , then straight away the car key fell apart in my hand to the floor, luckily this happen before I put it in the ignition 😡😡😡 Halfords autocentre rugby deny the key was in good condition and offered to put a new pin back in and casing was a small bit open when my car key was in good condition before it went in , and have emailed they with a quote from vauxhall rugby after going down to vauxhall to see the damage to my key and the whole key needs replacing and sent Halfords head office a quote from vauxhall so I've had to get it temporarily repair it and going to pursue compensation for the damage to my property which they say they deny even though it's on camera thank you Halfords Case number: 09537307”

Helpful Report

Posted 5 years ago

“Very ignorant staff member who served me . I went to Selly Oak store to return an item and also to pick up a new order. I was asked for the receipt which I could not instantly find on my phone but she had the order receipt which was with the return item of which I thought was the receipt as it contained all the details of the purchase but she said was no good and I should of had the receipt ready on my phone before going into the shop, and I said there was nothing on the returns section that stated that otherwise I would of. She argued that it was, shame she obviously does not read her own business website. In the meantime I had then found the receipt but with the distancing rule you have in store she could not even see it anyway. Only for her to say it does not matter she sorted it anyway. So why did she not deal with it like that in the first place instead of all the caffuffle.”

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Posted 5 years ago

“Absolutely terrible ordered a power washer on line got email to confirm pick up went to my local store 3 miles away no power washer in stock absolutely poor service never again”

Helpful Report

Posted 5 years ago

“Just been to collect an order, had a message to say it was in two days ago so tried to collect yesterday after work. Queue was huge so gave up. Just been again to collect, to be told they're closing at 6. Explained I worked for the NHS and working all hours god sends, staff didn't seem to care even though it was 5 to 6, they weren't letting anyone else in. Guess you can cancel my order. Thanks Halfords”

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Posted 5 years ago

“Ordered a bicycle said it would arrive Saturday or before. It’s Saturday now and still no tracking no updates or anything rubbish service would not recommend Halfrauds to anyone”

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Posted 5 years ago

“My wife had a windscreen wiper fitted that took two of them. The wiper came off scratching the windscreen so bad they had to fit a new windscreen. Lost a day off work, Customer Service is SHOCKING. Will never go there again!”

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Posted 5 years ago

“I have found Halfords in Uxbridge to be the epitome of what customer care and good service to be all about. So refreshing to get happy smiling staff in a shop where you genuinely want help. I have used the car service for lamps and wipers and the bike service any number of times. I have had a full bike service, puncture repair, new tyres all sorts of purchases and every time I see to be served by someone new with the same philosophy. “Here’s an old bloke who needs help, let’s cheer him up!” Today I popped along expecting the store to be closed but they had a physical distancing policy in place that worked well. No one allowed in, parked bike outside, told Charlie ( for that was his name) from around 12 feet away, about my gears not working properly, he came out wheeled my bike away and 15 mins later it was back on the rack, he said “i only had to twiddle a couple of screws, so no charge”!!! I then pedalled off into a glorious sunny day for a trouble free multiple gear changing ride for a couple of hours much needed exercise. Thank you Halfords and bless you a Charlie and all the staff in these difficult times.”

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Posted 5 years ago

“Bought halfords red universal cone airfilter and honestly couldn't be happier. It fitted perfectly onto my Corsa C 1.2 SXI twinport with no issues. As soon as it had been fitted took it straight out for a drive and it does do what it says on the box plus makes the engine sound a bit meaner but drives a lot smoother. Although the delivery was late I can honestly say I'm happy with my order.”

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Posted 5 years ago

“Ordered a parcel from halfords on Friday which was meant to get to me on the Monday after or before, however arrived late on the Tuesday afternoon, however no one let me know it would be late until 3 hours before delivery.”

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Posted 5 years ago

“Phoned customer service today. The duration of the call was over 45 minutes. I understand you are all busy due to this virus but I got hung up on. I urgently needed customer service and i feel let down. I have mental health issues and struggle as it is to communicate. This is unacceptable in any event. I have wasted what little money i had left to get some credit to get. I'm not on contract I pay as I go. Truly shocking.”

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Posted 5 years ago

“I just wanted to say a huge thanks to the staff and in particular the young lady that answered the phone at the Lancaster Branch. I had a flat Battery on my discovery 3 and the Battery was under warranty. My Local branch at Kendal was closed and I had phoned the nearest branch to me at Kendal.This was on Sunday the 29th of March. I travelled to Lancaster the car was needed the following day to go to work in . The staff there were brilliant. Thanks once again”

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Posted 5 years ago

“Got fitted in for last chance MOT as am a key worker. The team was very good car returned within the hour and was given 5.00 of quoted price. I am very grateful. A big thank you and all rules were in force at the centre Halfords by Jury's Inn Swindon well done 😁😁”

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Posted 5 years ago

“Cannot believe that you are reopening the stores all over after only just shutting due to Coronavirus Putting all the staff at risk. So you say that no customer will enter the store and it will be on the car park deal , and everything will be done at the front of store , credit cards only But yet the machines for credit cards are plugged into your tolls. And I have never seen you use wireless ones, but also you will be putting you staff and customers at risk cos some one still has to do the machine With the customers so how exactly is that going to work distances between staff and customers Lock down means lock down this is the only way we can control this contagious virus from affecting and killing our loved ones we need to just remember how Italy are not coping with this situation and look where it’s getting them more deaths and younger people every day So for god sake of not just the staff/ customers shut the shop And stop penny pinching”

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Posted 5 years ago

Halfords is rated 2.5 based on 1,385 reviews