Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Store Nightmare Update Halfords accept responsibility for their mechanics negligence but refuses to replace the bike or refund the full market value for mine?! I took a newly professionally painted racing cycle to Halfords in Blackpool for rebuild, their mechanic destroyed the bike in the process (by Halfords own admission “the integrity of the frame has been compromised beyond use”). Halfords refuses to replace the frame and fork which they damaged and pay for repainting, my preferred choice instead of the offer of £220, “take it or leave it”?! After almost four months battle (since September 2019) to resolve the matter but to no avail I employed the services of an Alternative Dispute Resolution (ADR) before the Small claim court which Halfords refused to engage with. I am now being forced by Halfords to proceed with a small claim court in January 2019. I will provide a monthly update of the progress both on Google & Trustpilot.”

Helpful Report

Posted 5 years ago

“Beckton Halfords worst store to have your car/bike or anything else checked because staff do not have a clue about anything they are doing. They would either find a problem which is not even there or if theres acctually something wrong they would not have a clue. clueless people getting employed by a clueless company. Why offer these services? Just stick to sales. Bunch of untrained muppets.”

Helpful Report

Posted 5 years ago

“I am putting this here because Halfords deleted it from their own site trying to hide the facts of what their staff in one of their service departments has done: I dropped my son's car in to the service center to get a quote to fix the knocking on the front steering. I was given a quote to replace the damaged part and told the quote covered supplying a new drop link with fitting. When I checked myself that evening before getting the staff to do the job next day, I found there is no drop link on this car. The liars didn't know what to say when I went back in the morning. When I asked to speak to the to fitters who found the fault and provided the quote they were conveniently not there. I asked the manager how they were going to charge us to supply and fit a part that didn't exist and the manager had no answer. Disgraceful liars. I wonder who would have kept the money for replacing a part that couldn't be supplied nor fitted as there was nowhere to fit such a part on the vehicle.”

Helpful Report

Posted 5 years ago

“ordered wrong size, awful place and awful customer service, ruined my sons christmas and not fussed to put it right at all.”

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Posted 5 years ago

“Can never imagine how staff get employed at Halfords Beckton. Never going to that store again.”

Helpful Report

Posted 5 years ago

“Halfords (Gosport) has to have the best customer service I've ever experienced. I've lived all over the world and no other shop is so keen to solve your problems and make your shopping experience so memorable. I don't leave reviews, if ever, but Simon at Gosport has got to be the best darned employee one could ever hope for. Such a great brand ambassador. I can find prices a few pounds cheaper online but would rather visit the Gosport branch because sometimes customer service is worth more than the few pennies you save online.”

Helpful Report

Posted 5 years ago

“Sammee Mohammed from Beckton Halfords did an excellent job and is such a valuable employee he worked on my bike repair until it was 100%. I could not ask for better thank you Sammee”

Helpful Report

Posted 5 years ago

“I brought in a bike I had purchased from elsewhere and built myself but had difficulty with the brakes so Sammee Mohammed Beckton store completely checked the bike all over and fixed the brakes for me I cannot praise him enough- excellent worker a credit to your store. An extremely happy customer who will definitely return in the future. Thank you Sammee”

Helpful Report

Posted 5 years ago

“The customer services at Halfords in Catford is absolutely atrocious. The staff I encountered have zero customer service skills. The matter was simple and all it needed was empathy and an apology but before my complaint could be acknowledged it escalated through three members of staff, including one manager. It was the second manager who had the common sense to listen to me, not be aggressive, defensive, rude or dismissive. He was the one who apologised only after I had pointed out that he was the fourth member of staff at Halfords I was speaking to about my complaint and no-one had the decency to apologise for the misinformation given on the phone earlier that morning. I had come as advised anytime after 12pm because there would be more fitters at hand. But having come during my lunch hour the only fitter there had just gone on his break. After an hour and 40 minutes of waiting and heated conversations it was the second manager who fitted the 2 light bulbs on my car. Obviously nothing could be done about the fact that the only fitter for the day needed a break and I would just have to wait. But the fact that I was being reprimanded verbally and visibly by the rude attitudes and dismissive behaviour of the 2 staff members and the first manager for initially being annoyed at the situation of being misinformed only fuelled to serve my annoyance even more. Naturally as the time progressed and having had heated exchanges with the 2 staff members and the first manager I had grown increasingly agitated, angry, fatigued and weak. The second manager fully refunded me as compensation for the stress caused by his staff's unprofessionalism and said he would talk to his staff members later about the whole situation. However, I left Halfords in tears out of anger and frustration. Needless to say I will never customise the Halfords in Catford again, neither will I recommend it.”

Helpful Report

Posted 5 years ago

“Worst costumer service I had at Halfords Beckton triangle retail park. Cannot answer simple common sense questions. I dont even know how they get employed with 0 knowledge about anything their doing?”

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Posted 5 years ago

“I can see why you only have 3.1 stars. Anybody else having problems with online orders? Ordered a bike for my son, received an email stating it had been delivered. It hadn’t and there was no delivery card posted. I called and spoke to a girl called Kirsty who asked me to knock on people’s houses I’m my round asking if it had been delivered. Outrageous as that was, I declined and asked her to look into it. She said she would contact me. She didn’t. Called again today asking for a refund and they have refused. Not a bad money earner charging people for items not delivered. They actually don’t know where my parcel is but I have to pay for it. Any advice?”

Helpful Report

Posted 5 years ago

“My grandson produced a Christmas list last Sunday and included in it a bike. We always by bikes from Halfords so the search began (with 3weeks to go!) I have to say that the service I received from staff in Durham, particularly David, Washington and North Shields branches and customer services on the phone was nothing short of superb. They found the preferred bike and are busy building it. It would have been easy for them to say there are none available (it is a popular bike and size), but they persevered and found one in North Shields. Well done Halfords.”

Helpful Report

Posted 5 years ago

“Never ever going to get something fixed in Halfords at Beckton Triangle Retail Park. People don't know what their doing nobody is supervising them they looked like apprentices and they were left to take costumer orders by themselves laughing and giggling just so unproffesional. Even if they were employed fully they didn't know what they were doing asking each other how to fix the problem and standing there just clueless. Never leave your bikes or anything there to fix. Not trustworthy at all.”

Helpful Report

Posted 5 years ago

“Over the recent year I have had my bike serviced. This was a Gold Service in 2018. Unfortunately the bike has never worked correctly since then. I had taken the bike back several times within that year but found out the store was not really interested in the problem. It appears that the mechanics are too interested in Not doing the service correctly. I have up. Took the bike indie a Silver Service in 2019 and so far the bike has been back once more. The mechanic in my view did nothing as when I road it away the gears were still not working. This is ongoing and has now been sent to the area manager. Whatcha this space”

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Posted 5 years ago

“I rang up my local Halfords today and a lady called Debbie who worked on bikes answered and explained the car section was busy and was willing to help me with my enquiry. She searched the car battery I needed an told me there were two in stock. After getting my neighbour to jump start my car I headed down to St Helens Halfords were I was greeted by Donna-Marie and was sold my battery. Mike who fitted it was quick , efficient and extremely knowledgeable about all aspects of car battery’s. Many thanks to all of you.”

Helpful Report

Posted 5 years ago

“All the staff in this store. Excellent customer relations, highly motivated 100% customer service.”

Helpful Report

Posted 5 years ago

“I’m a cyclist. Use my bike for years now, recently i had my good v brakes sticking to my rim, every time I pressed the break...i was sure that’s it’s quite easy to repair ( usually clean and oil the mechanics)...as i was on the way in dark rainy day, i saw the halfords shop, and thought that i should fix the break, as it’s dangerous to ride...got into a shop, and after speaking with mechanics, they had a quick look...and said to me that the mechanics of my brake is bust, i need a new brake...what sounded quite unbelievable...so went on the road with still bad break. Next day, took apart the break, oiled it...it works and it didn’t fail for a last month.... And today i went to the shop to get some inner tubes for not my bike, so needed an advice, but 15min in the shop I didn’t see anyone on the floor except security...”

Helpful Report

Posted 5 years ago

“To cut a long story short there was a bike I wanted and tried to reserve but was out of stock from your Beckton store. Sherman contacted me and happily offered to collect this item himself from your Romford store and bring it to the Beckton store. This meant so much to me as it is a birthday gift I had been looking at getting for my daughter for a few weeks now. To me this is what great customer service is. Not only did he go out of his way, he also gave amazing service. So polite and helpful. Nothing was too much trouble for him! An asset to your company. Thank you again Sherman!”

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Posted 5 years ago

“Unit D skippers Lane Middlesbrough. We just bought two E - Bikes from this store,we would like to thank Lenny for the fantastic service he gave us. He showed great patience and attention to detail when explaining the operation of the electrical systems,gears etc. No, I am not being sycophantic when I say he is a credit to Halfords! L&J Heaviside”

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Posted 5 years ago

“Went to Halfords, Connswater, Belfast to get a headlight changed on a VW Polo. Gareth was assigned to us. He was extremely helpful and very efficient and so pleasant. He showed us every step of the way and got the job completed in minutes. The bulb cost £8 and the fitting cost £8.90. Delighted with the service and the price and will definitely be back. Thank you very much Gareth.”

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Posted 5 years ago

Halfords is rated 2.5 based on 1,361 reviews