Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang up my local Halfords today and a lady called Debbie who worked on bikes answered and explained the car section was busy and was willing to help me with my enquiry. She searched the car battery I needed an told me there were two in stock. After getting my neighbour to jump start my car I headed down to St Helens Halfords were I was greeted by Donna-Marie and was sold my battery. Mike who fitted it was quick , efficient and extremely knowledgeable about all aspects of car battery’s. Many thanks to all of you.”

Helpful Report

Posted 5 years ago

“All the staff in this store. Excellent customer relations, highly motivated 100% customer service.”

Helpful Report

Posted 5 years ago

“I’m a cyclist. Use my bike for years now, recently i had my good v brakes sticking to my rim, every time I pressed the break...i was sure that’s it’s quite easy to repair ( usually clean and oil the mechanics)...as i was on the way in dark rainy day, i saw the halfords shop, and thought that i should fix the break, as it’s dangerous to ride...got into a shop, and after speaking with mechanics, they had a quick look...and said to me that the mechanics of my brake is bust, i need a new brake...what sounded quite unbelievable...so went on the road with still bad break. Next day, took apart the break, oiled it...it works and it didn’t fail for a last month.... And today i went to the shop to get some inner tubes for not my bike, so needed an advice, but 15min in the shop I didn’t see anyone on the floor except security...”

Helpful Report

Posted 5 years ago

“To cut a long story short there was a bike I wanted and tried to reserve but was out of stock from your Beckton store. Sherman contacted me and happily offered to collect this item himself from your Romford store and bring it to the Beckton store. This meant so much to me as it is a birthday gift I had been looking at getting for my daughter for a few weeks now. To me this is what great customer service is. Not only did he go out of his way, he also gave amazing service. So polite and helpful. Nothing was too much trouble for him! An asset to your company. Thank you again Sherman!”

Helpful Report

Posted 5 years ago

“Unit D skippers Lane Middlesbrough. We just bought two E - Bikes from this store,we would like to thank Lenny for the fantastic service he gave us. He showed great patience and attention to detail when explaining the operation of the electrical systems,gears etc. No, I am not being sycophantic when I say he is a credit to Halfords! L&J Heaviside”

Helpful Report

Posted 5 years ago

“Went to Halfords, Connswater, Belfast to get a headlight changed on a VW Polo. Gareth was assigned to us. He was extremely helpful and very efficient and so pleasant. He showed us every step of the way and got the job completed in minutes. The bulb cost £8 and the fitting cost £8.90. Delighted with the service and the price and will definitely be back. Thank you very much Gareth.”

Helpful Report

Posted 5 years ago

“I was at the Darlington shop yesterday , Sunday, and I was extremely happy with the service. I called for a car bulb to be changed but the man that dealt with the issue, Tony Armstrong, discovered that there was a further issue which needs sorting out which wouldn't have been discovered except for his diligent work. extremely happy with service and Tony in my opinion needs a special pat on the back! Thanks so much.”

Helpful Report

Posted 5 years ago

“We had our car repaired (total cost over 1k) and 2weeks later all electronic failed whilst driving. Absolutely horrific experience, especially with my 10month old in the car... We took the car back to the service and couple of days later they advised the suspension belt they've replaced failed and its completely damaged. Long story short, the car is in service since Monday 20th October and since then, they've done various repairs and replaced various parts in it and it still hasn't been fixed and they actually don't even know what is causing the issue. There is very poor communication with the service it self, they almost never call with an update and don't even pick up the phone. I was in touch with customers servise, where senior claim manager advised me, the area manager will call me, however, they haven't...this was last Tuesday.. I've tried to contact them on numerous occasions by email and phone and I am being completely ignored. Absolutely no answer whatsoever. Out of the frustration, I've called regular CS this morning where I was advised the manager will call me today and shockingly, they've failed to call again. This is 3th time i was promised a phone call and they don't even have a decency to do that. This has been absolutely dreadful experience from the start and unfortunately it hasn't finished yet. Shame I cannot give 0 star rating!”

Helpful Report

Posted 6 years ago

“I don’t usually write reviews but I think the young gentlemen called Glen in the Downpatrick branch was one of the most helpful and pleasant Assistants I have ever come across and I think he needs recognised for this”

Helpful Report

Posted 6 years ago

“Got two headlamp bulbs fitted to my Renault scenic this morning at the Chorley (Lancs) branch. Excellent service , they were fitted in five minutes (would have taken me a lot longer) highly recommended.”

Helpful Report

Posted 6 years ago

“My name is Bill O Bfien I got a Great service when I visited the Halfords branch at the Orchard retail park London road Coventry and was looked after by Kieron who was polite and professional and had the job done quickly well done And thanks”

Helpful Report

Posted 6 years ago

“Hi my name is Bill O Brien I visited your branch at orchard retail park London road this afternoon and found your employee Kerion so helpful polite and professional and had the job done quickly.”

Helpful Report

Posted 6 years ago

“Dreadful from start to finish.... Ordered a girls scaled down moped on line , did not receive an order confirmation, although money was taken from my bank and a KLARNA plan set up. I assumed my order had not gone through... however two days later delivery van turned up with the order, still no delivery note or invoice with the delivery...the bike was far too small for my daughter so decided to repack it just return to Halfords. The customer facing person was just awful, she kept asking for an order number I had never been given and was most unhelpful. I had to threaten a formal complaint before she bothered herself enough to look for the order from my personal details. I am in the process of returning but have still not been given an order number so not confident the package will find its way back to the right account and I will not be refunded. Needless to say I shall not be shopping with Halfords again online or otherwise..”

Helpful Report

Posted 6 years ago

“Great service in watford branch of Halfords by assistant Christy He was so helpful in my quest for correct jump leads and went over and above to help me Well done Christy you made my visit to the store an enjoyable experience Good luck Christy Sue”

Helpful Report

Posted 6 years ago

“Halfords diabolical Autocentre Service MANCHESTER ROAD,BOLTON Tues 29/10/2019 @ 1pm HALFORDS ... MANCHESTER ROAD,BOLTON After searching online for a car battery, I decided to settle on purchasing from Halfords.The battery was £125 + £15 fitting,I took all the details and drove to Halfords Autocentre Reception on Manchester Road,Bolton. On my arrival there was just 1 customer in reception I assumed he'd just had work done as the person in reception was printing out his receipt, the guy said to me "I won't be a minute" after 10 minutes I was pacing up and down,just then two women walked in. Eventually the guy asked what I wanted,I asked if there was any chance they could fit me a battery,I gave him all the details of the battery and price I had been quoted by Halfords online. After wasting my breath giving him all the details,he decided to check himself and then told me "it's £140 fitted" (fancy that same price as I told him) then he said "I will have to nip next door to check if we have any, as it is a big battery "I won't be a sec 2. He then turned to the women at the back of me and asked if he could help them, after all this time being messed about I blew up and told him to forget it! Just before leaving I told him serve one customer at a time,he then mumbled "I won't be long" I walked out. I tried to phone Halfords,guess what? A long,long wait,I hung up in the end. If the rest of the staff are as slow and as the snail that served me (no he didn't actually serve me,he decided to serve somebody who came in after me.) they certainly need training. I have been a store manager for over 20 yrs and any member of my staff were as utterly incompetent as this assistant,they would certainly be getting a verbal warning,why pay bad staff when there is plenty good sales staff out of work.”

Helpful Report

Posted 6 years ago

“Took a bike wheel in for repair. Quoted £10. When we went to collect it could not be found. Gave staff the order number but after literally 3 mins in the workshop he came back empty handed saying the engineers had left for the day & we should come back in an hour & the manager would find it. Not amused. We left. Came back next day. Same result after 20mins in a queue. Told the guy to look for blue aircap & finally he found it after 2 attempts then charged me £12!!”

Helpful Report

Posted 6 years ago

“I was looking for a new baby seat for my little grandson, after buying a different car. Yvonne at the Maypole branch, was so helpful. Although there was nothing suitable in stock at that time, she gave me lots of advice as to the type of seat I needed for the model of car, as well as showing me how they should be fitted. Nothing was too much trouble. Her customer service was brilliant. I have now ordered a new baby seat from Halfords that has just come into stock.”

Helpful Report

Posted 6 years ago

“today I needed to get a headlight replaced in my 2005 Renault megane having read several tips on how hard it was as you have to access from behind the front wheel, ok if you know just how it fits in has you have to work totally blind by touch only. lots of people have said they had to pay a lot of money for one light to be done. so I paid a trip to halfords Northampton riverside retail park and got a very nice man who said he could do it , it cost £30 for two blubs fitted and the poor man on his hand and knees for about 15 mins but well worth the money”

Helpful Report

Posted 6 years ago

“My key fob batteries were flat so I went to the Sidcup store and a lovely polite young man was very helpful and fitted the batteries for me even went outside to check they worked properly.Could of had better service even the ladies on the cashier were very polite and friendly. Will definetly return to this store”

Helpful Report

Posted 6 years ago

“When they fitted my roof bars they managed to not engage the boot on both sides of the rear bar causing my glass roof to crack! When I complained they denied responsibility! Halfords Ilkeston are absolutely useless and the management are 10 times worse! You need a -100 star on here!!”

Helpful Report

Posted 6 years ago

Halfords is rated 2.5 based on 1,387 reviews