Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.50

2.5 Rating 1,410 Reviews

36 %

of reviewers recommend Halfords

2.5

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“today I needed to get a headlight replaced in my 2005 Renault megane having read several tips on how hard it was as you have to access from behind the front wheel, ok if you know just how it fits in has you have to work totally blind by touch only. lots of people have said they had to pay a lot of money for one light to be done. so I paid a trip to halfords Northampton riverside retail park and got a very nice man who said he could do it , it cost £30 for two blubs fitted and the poor man on his hand and knees for about 15 mins but well worth the money”

Helpful Report

Posted 6 years ago

“My key fob batteries were flat so I went to the Sidcup store and a lovely polite young man was very helpful and fitted the batteries for me even went outside to check they worked properly.Could of had better service even the ladies on the cashier were very polite and friendly. Will definetly return to this store”

Helpful Report

Posted 6 years ago

“When they fitted my roof bars they managed to not engage the boot on both sides of the rear bar causing my glass roof to crack! When I complained they denied responsibility! Halfords Ilkeston are absolutely useless and the management are 10 times worse! You need a -100 star on here!!”

Helpful Report

Posted 6 years ago

“I bought my third bike from them and they were excellent. The advice I received was factual and honest and delivered by someone who was knowledgeable and passionate about their service.”

Helpful Report

Posted 6 years ago

“The service in Barnsley is excellent. Staff skills and fitting of items is quick, efficient and competitive.”

Helpful Report

Posted 6 years ago

“I went to Halfords in Amblecote Stourbridge as I thought my side light had gone on my car. Ashley came out to look at it for me and said your bulb hasn’t gone it’s just the connection and the bulb worked. He said any problems just pop back. He could easily have sold me a bulb and I wouldn’t have been any wiser. I would like to commend him and will always recommend this store to my family and friends”

Helpful Report

Posted 6 years ago

“The service was the best i have been treated to in a very long time. The young man could not do enough for my two grandchildren. He built and added a badket to my grandaughters bike. Took time to fit helmets on them both. Nothing was too much trouble. I would like to say a very big thank you for all his help. The young man was in the Lesds store on sweet street.”

Helpful Report

Posted 6 years ago

“selby store, staff v v helpful and cheerful, especial thanks to Alex & Chris for their patience and expertise thanks gentlemen”

Helpful Report

Posted 6 years ago

“I had the misfortune to attend Halfords at Crystal Peaks, Sheffield today where I was confronted by an empty store and no sign of a staff member for ten minutes, (good job I’m honest). After ten minutes a female staff member returned from outside, (cigarette break) and told me the parts Manager would arrive shortly.......another ten minutes elapsed prior to exiting the store never to return, loss of sale £229...very poor service from a High Street store in a ridiculously competitive market.”

Helpful Report

Posted 6 years ago

“Charge me for work not needed”

Helpful Report

Posted 6 years ago

“Huddersfield Branch. Just had my car MOT failed. I have been told it is due to my brake discs being warped. I brought to the mechanic attention that I had only recently had full brake discs and pads changed from themselves not so long ago. He checked his system and confirmed this was only three years ago! I had paid £220 for the front pair! I’ve only done 17,100 miles during that time! I drive very careful too. Never hard in the brakes. They should last between 25,000 to 60,000 according to the RAC. They must have sold me and used VERY poor products! 🤔😖”

Helpful Report

Posted 6 years ago

“20% off when trade old bike in but put price up on bike I was buying by £90 con lol”

Helpful Report

Posted 6 years ago

“Really bad customer service. If you are thinking of buying a bike from Halfords. Dont. Ordered a bike to be delivered to my home for my son's birthday, was wrong bike in the box. I took it to the store (which meant borrowing a car I could fit it into as it was huge) and the ordered correct bike. It came and they built it, it was the wrong size. Told me to come back 3 days later to collect correct size. Did so and bike wasn't built, it went on like this for some time. My sons birthday was 3rd August, he got the bike on 18th. The staff at the bike section were always short staffed and could not deal with the amount of customers. I think a "proper" bike shop will be where I buy my next bike from.”

Helpful Report

Posted 6 years ago

“28 day period for full refund for a faulty bike 2 faults within 24 hours completely unsafe bike hut staff abusive and rude a complete *hole had no choice but take a reduction,even though the bike was in their store for 24 hours! Absolute joke”

Helpful Report

Posted 6 years ago

“I had roof bars and box fitted by Halfords in Berwick. Upon removing the box and rails discovered damage on my brand new car due to missfiitting by Halfords which I paid for. Halfords have rejected their liability. There complaints process is a joke, investigation conducted by the person who fitted the rails and box. Do not get Halfords to perform the fitting unless you want over £600 worth of danage to your car. Disgraceful behaviour by a poor retailer.”

Helpful Report

Posted 6 years ago

“Ordered some stuff online for what was supposed to be 1-hour click and collect but it's taken two days. Was at least informed the following morning it would take this long.”

Helpful Report

Posted 6 years ago

“Sudbury Suffolk branch, absolutely awfull, not sure where this company is going but the manager, i think shes called Jade, terrible service and should not be a manager, going back in the day when it was good i always delt with a gent called Danny or Daniel, he should be running that store.”

Helpful Report

Posted 6 years ago

“Bought an Indi ATB2 bike from here a few weeks ago. I'm not really the handyman type and requested for them to build the bike for me. When i collected the bike, it was poorly constructed which i did not realise until riding away and going to turn a corner. This is when the handlebars turned and the wheels didnt because it wasnt tightened properley. The staff at Halfords do not care if you have any issues. I have emailed on three separate occassions and not a soul bothered to reply. Update: 1 week on and the circlular cog caused the chain to slip off, snapping the chain guard, lodging into the rear wheel, snapped the chain and the cog is now bent in half. Again i have tried to call Halfords and was promised a call back, that didnt happen and still no response to my emails. Awful experience, i would not recommend Halfords at all. If you have an issue with your purchase they will ignore you. Luckily no children rode this bike as it was a deathtrap from the moment i bought it.”

Helpful Report

Posted 6 years ago

“Avoid Cycle2work scheme kept me instore for hours going through forms etc to get bike but didn't activate insurance or provide any short term cover so now my new bikes been stolen and neither Halfords or cycleplan will do anything. Shameful”

Helpful Report

Posted 6 years ago

“I visited Halfords in Uxbridge yesterday, a day running bulb needed replacing, I would like to give Morgane a mention for fantastic customer service. Thankyou”

Helpful Report

Posted 6 years ago

Halfords is rated 2.5 based on 1,410 reviews