Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a scooter for my 3 year old for his birthday from the Kettering store. The product was discontinued and I got the one on display. It had a few scratched and came without a box or any paperwork. A member of staff asked on my behalf Will the store manager if I can get a discount, he refused. I was in need and it was the one my little one wanted, so I had to get it. I am really disappointed with people such as Will, cause clearly he has no idea about customer service, doesn't know how retail works and neither cares. Not really impressed with the Kettering branch. Will be visiting Market Harborough branch from now on.”

Helpful Report

Posted 6 years ago

“Refused to send a receipt, bike arrived badly setup Bought a bike from them online and paid on finance. They refused to send me any proof of purchase "because I hadn't paid for it yet". The bike is mine, it is not a lease. The bike arrived poorly setup - gears would skip up and down and I couldn't get into top gear, also the front brakes were rubbing I spent hours on their live chat trying to get some sort of proof I actually spent £800 with them but their reaction was to say initially that I "must have missed the email" and then to say "you don't get a receipt because you bought it on finance". Terrible service - I would be unable to insure the bike without proof of purchase for example.”

Helpful Report

Posted 6 years ago

“Recently returned to a store to do an exchange of a product, their tills weren't working properly but one member of staff decided to find a different way of exchanging without sending me away.”

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Posted 6 years ago

“My customer experience at Halfords Telford Forge Retail Park yesterday was brilliant! From entering the store and speaking to Mel to the fitting of my Freelander head light bulb by Mathew was a flawless, old fashioned, polished service that you just do not get anywhere these days. These employees of Halfords have pride in their work and are to be commended for their customer service.”

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Posted 6 years ago

“I had appointment at Halfords Car Service Lincoln Tritton Road for checking Air Condition, which usually takes 30min. When I arrived they said my appointment is made at 11am. Then they said that checking AC will take them "Couple of Hours" as they are busy with other cars. Ridiculous. They are ignoring Customers. I will never return there.”

Helpful Report

Posted 6 years ago

“Till fillers and time wasters, went with the information from my car manufacturers book, plus the fact the colour code is inside my car door and they sent me away because they didn't know what I needed, told me to go to my manufacturer, also over charged me for what I did buy as products on shelves were mislabelled.”

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Posted 6 years ago

“Needed a car fob battery, ordered it online and was ready to collect within the hour.”

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Posted 6 years ago

“Very helpful staff”

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Posted 6 years ago

“Very helpful in shop,. (Haverfordwest, Pembrokeshire)”

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Posted 6 years ago

“Very Helpful Staff :)”

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Posted 6 years ago

“I had a stereo fitted to my VW van at the Shrewsbury Merle Brace branch. The job was carried out by Liam who carried out a swift and professional fitting including running a new wire to power the stereo which now means it longer trickles down my battery. Great job Liam!”

Helpful Report

Posted 6 years ago

“Very bad customer service, passed from person to person with nobody actually willing to help. I can see this being the next company to liquidate as they cannot compete with their operating model against the likes of amazon! Sorry guys but you need to sort it out!”

Helpful Report

Posted 6 years ago

“I made an appointment for a 30 minute trial on the Pendleton E Bike. After spending 10 minutes at the counter organising this I was told to bring ID and a debit card the following week and the bike would be ready set up for me. When I arrived the store assistant said he had no details of my appointment and of course the bike was still upstairs tied up with the others. He proceeded to inform me that he had a lady coming in to test a Carrera who was definitely purchasing it. I felt at that instance I was dismissed of no interest to him. He did not speak to myself and my husband last week. We both want electric bikes and I really liked the Pendleton and was about to talk about purchasing it when the assistant who booked me in advised me to ride it first to see what I thought. The assistant who served me the week before apparently no longer works at Halfords and the one I dealt with today, I would not deal with again. As a customer he did nothing to encourage me to make another appointment or find out my requirements or indeed offer to set the bike up for me at that time. He was more interested in his 'definite purchase' customer. I will purchase a step through electric bike similar to the Pendleton, but I very much doubt it will be from Halfords”

Helpful Report

Posted 6 years ago

“Over priced and I find I need alot of unessary work needed for my car that other companies do not even notice.”

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Posted 6 years ago

“My wife wanted to buy a new hybrid bike, while I needed a repair to be carried out on my bike because the chain was slipping. I explained to the staff member that the slipping occurred only on the centre chain ring and this would need replacing. His attitude to me was most patronising and spoke as if to a fool, who knew nothing. I was told that it would be necessary to replace the whole drive system......chain rings, cogset and chain. (In fact I had just fitted a new chain.) My wife, who witnessed the whole episode, decided she did not want to buy a bike from a business that would treat a prospective customer with such contempt; she suggested we leave. I took my bicycle to a small independent bike shop. The worn chain ring was replaced at minimal cost and my wife placed an order for a new bike. Previously, I have had positive experiences at Halfords, but I fear I shall have no more; I shall not visit them again.”

Helpful Report

Posted 6 years ago

“I bought a dash cam from Halfords in Skegness also had it fitted there, Keith the guy who fitted it for me done a really good job cannot see any wires showing and explained everything to me on how it works. I am very pleased with the job Keith as done well done Halfords.”

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Posted 6 years ago

“We went to Halfords Cortonwood today to buy our son a bike for his 6th birthday, he chose a bike he had his heart set on & the member of staff said they didn’t have it in stock in that store. He found us one in the Barnsley store & made a phone call stating that it was important that our son got this bike made up today & it was. We picked it up & the staff at Barnsley could not have been any better. A big thanks to Steve at Cortonwood for your help. Thankyou.”

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Posted 6 years ago

“Went to Halfords in Chatham on new years eve. Never again I only wanted a bulb replaced After buying the bulbs I was told to go and PARK myself on seats near the doors and was told someone would be with me within 90 seconds no one came so the girl who served me got a tool kit, but after half an hour and two people trying I got sorry can't do it you will have to go to a garage .so I got the fitting money back . They left the area where the bulb goes in a mess and myself really uptight and very cross. The next day my son's came to fit it for me and within 10 minutes it was done , and they are not Mechanics.”

Helpful Report

Posted 6 years ago

“I went in last week to get my bike bearings fixed and this is the second time I’ve come to the Coventry orchard retail store where Steve in the bike department not only delivered the best customer service but also went the extra mile to fix smaller issues with my bike and advise me well on the maintenance. I trust him, therefore I will be coming back for great service and the extra mile Steve goes to when seing his customers! I was very impressed and made my day!”

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Posted 6 years ago

“I wanted brake bulb changed after a very long wait. The young man could not get light cluster of approx 1 hr wasted I took it to a garage next morning they changed bulb in about 5 mins no charge! Your staff need more training. Or help from a experienced fitter!”

Helpful Report

Posted 6 years ago

Halfords is rated 2.5 based on 1,387 reviews