Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good ordering online and perfect collection instore. Price point was decent too. Give them a try.”

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Posted 6 years ago

“They were very helpful,taking my purchase to the car for me.”

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Posted 6 years ago

“Bought an electric bike. Staff very helpful and when we had a problem with the bike the staff were exceedingly good. Very happy with them”

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Posted 6 years ago

“The staff at the Bishop Auckland store were extremely pleasant, knowledgeable and helpful, when I went to purchase a replacement bicycle. Mathew explaining the pros and cons of the different types so I was confident that I had purchased a bike suitable for my requirements. Two days later, I collected the bike, assembled and adjusted by Jacob who even stayed late to fit some accessories. Excellent service.”

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Posted 6 years ago

“Last week I bought a set of number plates for my wife’s car and was told that there is a fitting service available , I went back to the Widnes store today and asked for them to be fitted. I was shocked to be told that I would need to remove the old plates, mark the new plates, then drill them myself !! So it seems that this fitting service advertised, is merely putting four screws in, to attach the new plates that I have prepared. Amazing !! So if I go to Halfords for an oil change, do I need to drain the oil myself, fit a new filter, add new oil, then Halfords can refit the oil cap ?”

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Posted 6 years ago

“08/11/2018 - Called into Halfords at Clevedon (Somerset) today for vehicle light bulb purchase and fit. Nathan who is employed at Halfords Clevedon branch was an excellent customer focused ambassador for Halfords. He was very helpful and prompt in carrying out the fitting work. It was so refreshing to be given some good old fashioned customer care which sadly many businesses have forgot. Well Done Nathan and keep up the great work . Halfords you should be proud of this employee and please pass on - Thanks. Andy - Royal Wootton Bassett Nr Swindon”

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Posted 6 years ago

“Very Disappointed. Halfords website sepecifically states “ they can fix almost all mechanical and ELECTRICAL repairs. My main headlight bulbs 3pin connector’s wires had corroded, so I was hoping they could fix it after purchasing an adapter from their store for just under £3. I had checked on YouTube the night before and it was approx 15min job if you had the right tools. However for Halfords @ the Blackburn store it was too big a job and told me we don’t do electrical repairs AT ALL. which I was very surprised. I said your website states you do hence why I booked it in. Guy quite sarcastically said “if we don’t we don’t try someone where else” that’s life, I guess you won’t be coming Halfords again” I had wasted my time booking it in. There website is very misleading. I most definitely won’t be visiting Halfords again.”

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Posted 6 years ago

“Thought good service”

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Posted 7 years ago

“The customer service was beyond 5 stars, I didn't know what i wanted or needed so I asked for some advise and explained my situation at hand with my car and got the best deals and advice that I've ever received at a Halfords Store.”

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Posted 7 years ago

“Been stood in your crystal peaks branch for 45 mins waiting for someone to change my battery in my keyfob , lovely lady on counter put me in a que system.... que system what a joke , one guy serving on that department then after 45 mins another guy turned up ask the lady on till who was up to her eyes in customers told him I was next , then in front of all the other people he turned to her and said well I’m going to Serve the man under canopy, who had been waiting 10 mins . I then told him I was next and he jus shrugged his shoulders and walked out . He made me feel like I was in important and stupid in front of all the other customers. After this experience I will never darken your doors ever again . I will now get no diner as I was on my diner break . I will make sure I will tell everyone I speak to about this I am disgusted with his attitude.”

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Posted 7 years ago

“booked in on line for an MOT only manager and one mechanic on duty also very busy Mike Johnson manager did so well to turn my car round in just an hour while I waited. big thank you to him and his mechanic well done. York 41 invoice 41/9000579”

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Posted 7 years ago

“Halfords service centre at Eastbourne carried out a major service and my cars mot, as l cannot speak the staff were very understanding and made the experience easy, also the cost was reasonable compared to the main dealer, l recommend Halfords.”

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Posted 7 years ago

“Had lots of stock at reasonable prices.”

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Posted 7 years ago

“Went to see about a service in on my car at redditch auto centre woman on service desk to loud didn't seen to no what she was doing at all very disappointed.”

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Posted 7 years ago

“Halfords Pontefract … I Purchased a lovely ladies bike with the help and assistance of Ash their sales person. I thought I knew what I wanted when I went in but having listened to the advice Ash offered me ... re size, type of bike etc. etc. I came out with the best bike ever. Thank you Halford for employing such helpful staff.”

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Posted 7 years ago

“Fantastic customer service from Borehamwood store. Exchanged bicycle light immediately even though it was only the strap which had broke”

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Posted 7 years ago

“They did not make me happy as the bike we bough was not ready as promised. Their customer service is good though.”

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Posted 7 years ago

“Excellent job of fitting a new headunit to out Mini Cooper”

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Posted 7 years ago

“Haven't received my cash back Top cashback are having to chase it”

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Posted 7 years ago

“TL;DR: Had a faulty reverse camera and mirror kit installed, Halfords passed the blame and refused a refund. AFTER INSTALLATION Not too long after having a reverse camera and mirror kit installed, I noticed the electrics in my car (Peugeot 308 - 2008) were not working properly. For example, the back window wiper was randomly moving and spraying water. MECHANIC IDENTIFYING THE ISSUE I took the car to a mechanic. They found the wiring from the camera install was causing all the recent issues, as well as more potentially dangerous issues like the car faulting or catching fire. DURING INSTALLATION At the time of the installation at Manchester Fort in Halfords, the installer mentioned it was his very first reverse camera install. He showed me a burnt black pin, pointing out it was like that before starting work. After chasing this up with my car dealer, they assured me this was not the case. Regardless, the wiring was installed without proper care which resulted in faults with the car's electrics. Overall, the installation was dangerous and could have caused a serious accident. CONTACTING HALFORDS SUPPORT After contacting Halfords customer service asking for a full refund of the installation (£75 for less than 2 hours work), I was told by a Customer Support Claims Consultant that I was not entitled to one due to the burnt block found by the first time reverse camera installer at Halfords: “Given that the wiring to that block was already damaged we feel that unless you are able to show that the issues were caused by Halfords, we will not be pursuing this matter any further.” Taking pictures of the faulty wiring and receipt were not enough, based on their response I had to prove of the damage done during the install (which is not possible as I was not around during the 2 hour installation time). SUMMARY I would not recommend installation services from Halfords. They are too expensive, not reliable, and it is an uphill battle if anything goes wrong. For those wanting to avoid the same issue, here are some extra details: The item in question was "EchoMaster Dynamic Mirror and Reversing Camera Kit". Installation took place on 25th September 2018 at Manchester Fort (36 Cheetham Hill Rd, Manchester, M8 8EP). Halfords customer service email: customer[.]services[@]halfords.co.uk Overall, I was not happy with their service and will most likely be reporting them to Trading Standards due to the item and install being unsafe and dangerous.”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,387 reviews