Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went on to the Halfords website, found my bike part very easily and wasn't as costly as I thought it would be, so a bargain really. Bike part came on time and perfectly packaged, would definitely recommend.”

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Posted 7 years ago

“Customer service was very happy to help”

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Posted 7 years ago

“I finally purchased a Garmin sat nav from the Spalding store and all l can say is that l am delighted with it and the staff were very helpful. Thank you very much to the staff who helped me decide which one suited me.”

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Posted 7 years ago

“Offered free mot on purchase, did'nt receive after three atempts and contacting customer services. I am a regular customer. Will not be using them again. It was just a publicity stunt to get your email address, registration and postcode.”

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Posted 7 years ago

“If you want new tyres go to Halfords, you will get great service from the front desk, and boy racer service from those that drive your cars. When they are cough wheel spinning your tyres after over ring your engine you get told its because its greasy outside. If this is a perfect excuse for boy racers to light up your tyres please go to Halfords where they do services and then smile, at your expense. This is how I described my visit to halfords today when i had 4 new tyres fitted to my car. You do not expect a staff member to over rev your engine, put it in first then light up you brand new tyres outside and in their car park. Remember these are brand new tyres which I have just paid for. Its very clear in the guidelines about tyres as to their usage when buying new tyres and how you should use them, and not abuse them like the clown did at my local Halfords. So, if you go down to the woods today, make sure halfords is not on your way, because the clowns will be out, having a shout, and driving you cars crazily. I will never get tyres from Halfords again.”

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Posted 7 years ago

“Literally popped into the Scarborough store to purchase a tyre pump. Waited over 10 minutes to be served as 2 customers in front of me had enquiries/issue with refund etc. There should be a seperate desk for this, free ing up the till for normal straightforward purchases. There appeared to be more staff behind the scenes. Next time i need accessories i will hunt out a local independant store.”

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Posted 7 years ago

“the staff are all very nice at Redhill branch especially the young man called James who helped me choose out car oil and bulbs for my car. Another lovely member of staff called Bradly then fitted them for me in no time at all. Cheap and fast service that i would highly recommend. Brilliant store and knowledgeable staff who are happy and friendly. My daughter also bought a car seat in store and was very happy with the service.”

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Posted 7 years ago

“Grace was exceptional Lynsey helpful in person and on the homepage ordering a new bike. Attentive and personable and very thorough . Thank you Grace”

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Posted 7 years ago

“Halfords delivery option stated delivery will be on or before saturday 22nd September. After order had been accepted I received a message saying delivery will be on the monday (24th September). The delivery was by DPD. I received a message from DPD requesting that I notify them of a safe place to leave the package if I'm not going to be in. I said to leave the package in the front porch if i don't Answer the door and that i'd leave the door unlocked for them. The DPD driver came but did not leave the package. I had to contact them for redelivery. The redelivery came on Tuesday 25th September, it was a different driver and this time they left the package in the front porch. So to summarise, Halfords told me I would receive my goods on or before Saturday 22nd September. I in fact, received them on Tuesday 25th September.”

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Posted 7 years ago

“Friendly staff, fairly priced. Easy to use website”

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Posted 7 years ago

“Avoid at all costs. Car broke down they told me it was fixed within 2 miles it broke down again. Poor customer service. Not sure they even did anything. When I asked what they did they tried to fob me off”

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Posted 7 years ago

“Halfords Ashford shop is the worst! The shop is a shamble full of crooks! More managers than people who actually help customers! Managers need more training how to handle complaints! The service is unacceptable!”

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Posted 7 years ago

“The items I had wished to purchase were on offer upon entering the store, the bikehut team were great and answered all questions thoroughly.”

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Posted 7 years ago

“Hi l am really sorry to write this email, but l am really disappointed about the professionalism and technical competence. I arrived on the shop sure to buy a radio car a Sony, l asked if was compatible with my car and they sayd," se dont have anithink" for your car. So l asked which was the problem and she sayd " we don t have the wires".I sayd ok do you know Which connector has the Sony? They sayd Iso, and l sayd do you know Which connector has my car? She sayd No. So l sayd if you dont know Which are my car connector How do you know the stereo is not compatible with my car? She sayd No is not compatible and l " ok in case you right have you got an adapter? " No we dont have nothink compatible for your car. Well l was sure and happy to buy the Sony but l went out upset and without buy. Thanks Pasquale”

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Posted 7 years ago

“Gave me options before my purchase.”

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Posted 7 years ago

“Good selection of stock, helpful staff, fair prices. No pressure to buy.”

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Posted 7 years ago

“Poor customer services - website an item was not despatched so wanted to cancel and then all of a sudden customer services said it had just been dispatched at 2200 .....”

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Posted 7 years ago

“Great for fitting car seats but we were let down recently after purchasing a bike for my son's birthday and they had not prepared it for collection by building.”

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Posted 7 years ago

“Great service..ordered a motorcycle battery late Monday, it arrived before lunch on Wednesday. The price was cheaper than eBay offered and free delivery. Will definitely use again, light speed delivery..brilliant 5* service. Thank you. Best regards James.”

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Posted 7 years ago

“ordered online and it couldn't have been easier, the website had good pics and descriptions and got a text with the delivery to store date and time for my brake cylinder, ideal. then got a call from the store to say my part was in even earlier than promised so win win all round. well done Halfords! you often get stick but in my opinion you came up trumps!”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,387 reviews