Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Dashcam fitted to 18 plate car doesnt function as described and fitted incorrectly. Caused £400 worth of damage due to incorrect fitting.”

Helpful Report

Posted 7 years ago

“I used the Chelmsford auto centre for the fitting of a replacement tyre ordered on line. The ordering was simple and generated a considerable saving on the specific tyre I wanted. I phoned on the day and the manager was very accommodating in bringing forward my appointment time. Fitting started immediately and was completed efficiently and spare tyre refitted in boot compartment without asking. The tyre fitting was checked and is faultless and even have the guarantee.”

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Posted 7 years ago

“Just had the worst experience I can recall with a "High Street" Retailer. Left my bike to be assessed for repair in Halfords, Falkirk (that's also where I originally bought it from) on Saturday 5th May. Repair man not there and there was a backlog of work so staff member told me they would call me on Tuesday. No call. I've called them three times since. Each time there is no one in the bike section and the staff member who answers takes my details and phone number, saying the bike people will call me back. They never do. I went in and retrieved the bike today. Local bike shop will do fine, but I've incurred time and wasted journeys (28 miles ) getting nowhere with Halfords. I don't know what they do in that shop, but they sure don't repair bikes!”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Maypole Birmingham branch , long queue, no staff just one on til, too much time spent collecting emails not enough serving customers”

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Posted 7 years ago

“Ordered a bike online but didn't get a call to confirm the order. So turned up yesterday to pick it up (10/5/18) as its my little girls main present and it hadn't gone through so Justin (from Doncaster) said he could have it built within the hour! Happy customer and the bike is amazing!”

Helpful Report

Posted 7 years ago

“Very bad experience. Booked in Mot plus service on Monday 7th of May. They said car would be ready the next day. Monday they called to say car needed brakes replacement and being bank holiday I would have to wait until Tuesday to get it back. Quote was 611 pounds, with 168 for both brake shoes, 156.87 for brakes and 74.05 for windscreen pump, plus mot and service. Tuesday they called to say that the car was not ready as it was bank holiday, which I can understand. Wedsneday I had to call as they were not calling back. They said next day. They said it was due to ordering the wrong brakes. Thursday I went to collect the car to discover that I had to pay 820 instead of 611. Because the 156.87 was to be doubled, as the price was for one brake only. Plus there is a charge of 33£ for windscreen blade, never quoted, and we had ours new in the back in the back of the car ready to be changed by us for 5£...finally, when driving, we discovered that having they touched our windscreen pump, now if we want to pump water to the front screen we need to select the command to pump water to the back screen (they inverted some cables...). called complaint service, waited 30 minutes, went through booking system...the lady kindly filled in complaint. I am pretty sure nothing will happen. Be careful with these criminals.”

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Posted 7 years ago

“Arrived on time and correct order”

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Posted 7 years ago

“Halfords Broadheath Altrincham Needed windscreen wipers replacing urgently. Work done by Meho. Apologised for keeping me waiting (it had been literally minutes only) & for being hot Temperatures were the highest for years. The work was done very quicklym with humour and the improvement was immediate. Meho even showed me how the new parts 'clicked" into place Excelent service and ambasador for Halfords. Thank you !”

Helpful Report

Posted 7 years ago

“Halfords at killingbeck are appalling.im surprised they even sell anything due to never any staff around.honestly if they do have staff there all in hiding and it's like one member of staff at the till to help loads of customers and even when it stud around and waiting for sum1 the staff don't even acknowledge u”

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Posted 7 years ago

“Ordered a dash cam online for in store collection and fitting. Received a phone call to discuss the process and to make an appointment for fitting. Really comprehensive service.”

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Posted 7 years ago

“Good quality spares at a reasonable price”

Helpful Report

Posted 7 years ago

“I had a really bad experience at the Runcorn Auto centre as a result I contact head office. I was then promised a gift voucher as a small way of apology. However this never arrived I contacted head office again to be told someone would could me back that afternoon. that was 4 weeks ago and still waiting. being treated so badly initially was dreadful but to be treated this way following the complaint is appalling... needless to say I shan't be returning!!”

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Posted 7 years ago

“Had to get a tool replaced under their warrenty , staff were great no fus just a replacement as promised .”

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Posted 7 years ago

“EXCELLENT SERVICE”

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Posted 7 years ago

“Polite and Helpful Staff and good quality products in stock.”

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Posted 7 years ago

“cheap and good value for money”

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Posted 7 years ago

“Ordered a child car seat online for collection in store. Transaction confirmed and was to be available at 4 p.m. Friday, 23 March 2018. On Saturday I went to the shop in Dundee to find that the seat was not available and not known when it will be. If this is typical of Halfords service will it be in line for extinction like several other big name businesses.”

Helpful Report

Posted 7 years ago

“Saw they had insulated Travel mugs discounted from £8 down to £2.50 but were also offering '3 for the price of 2' on certain items. So for £5 , I got 3 x 14oz insulated travel mugs. Real bargain!”

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Posted 7 years ago

“We swapped our 3 year old grandson's Britax car seat from my husband's car into mine (a little Hyundai i10) but it seemed too wobbly, so I took it to our local Halfords store in Bromsgrove. Without hesitation, Rob, an extremely pleasant young man, went straight out to fix it correctly and showed me where I'd been going wrong with the strap adjustment. He couldn't have been more helpful. We have always been impressed with the staff at Bromsgrove, having purchased grandchildren's bikes as well as this car seat. But, I'd really like a special mention for Rob today (with shaved head and beard!). Well done Rob.”

Helpful Report

Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews