Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited the Airdrie store today and were lucky to be served by Allison who was very helpful. We needed oil and were completely clueless with regards the process of filling up the oil tank in our diesel car. Allison was friendly, knowledgable and went that extra mile providing excellent customer service.”

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Posted 7 years ago

“The parts are somewhat cheap and they ordered them in fairly quickly. Hard to find bits for rarer cars however their tools range is quite good quality at a cheap price.”

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Posted 7 years ago

“Good on quality helpfuly staff Not to bad on prize”

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Posted 7 years ago

“They had competitive prices and really good in-store service.”

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Posted 7 years ago

“Where shall I start! I rely totally on my bike as I don't drive. I ride a Giant Talon Mountain bike which cost me quite alot as I need reliability. It was booked in for routine gear alignment and front disc pads. I had to wait for the parts as not in stock..so far so good. I picked it up and paid a total of £52.00 I ride with the seat extremely high as I'm tall. The seat had been lowered right down. The break pads squealed all the way home and I can't get two of my gears. Also the handlebars werent straight. I've now had to come home get my tools out and finish the job. Needless to say I will not be going back nor will I recommend to any of my cycling fraternity..come on Halfords I really thought you were better .”

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Posted 7 years ago

“customer service poor, would not use again.. slow for repairs... a tire.”

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Posted 7 years ago

“I ordered a roobox online delivery next day before noon and free - perfect. It didn't come before noon, or after, or the next day (Saturday) or the next. I did a click & collect and bought one from my local store. I couldn't cancel the order and was told to refuse delivery - which I did on Monday (I signed the form and said why) and I refused it when it came back again on Tuesday.”

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Posted 7 years ago

“Item I bought was with a one4all gift card, part of balance used up the card balance. When I got home I realised the assistant hadn’t given me the card back. I tried to return the item the next day and was only offered a Halfords gigpft card....which is not what I paid with, nor wanted! Very unhelpful and went as far as to say it was my fault for not asking for the card back!! Disgusted at the way they spoke to me, and how unhelpful they are. Would not recommend buying with this company, they take your money but then want to keep it.”

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Posted 7 years ago

“I needed some AdBlue for my car. I purchased a 10 Litre container with fill hose attached. The fill hose was so cheap and nasty, it broke immediately spilling AdBlue all over my boot. Very poor will not use them again”

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Posted 7 years ago

“price availability service”

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Posted 7 years ago

“Went to the Mansfield store to buy 2 bikes totalling over £1000,to my amazment no of the staff were in the slightest bit interested in serving me. So after over 1 hour of waiting around decided to leave.I contacted customer service about my treatment and was told they had spoken to the manager of the store and he would phone me to try and resolve things. I'm still waiting for the phone call must have the same attitude as his staff (he properly carries out there training) there is no wonder all these larger shops are closing down with such bad customer care. I for one will not be using Halfords again for anything.if you read through all the reviews left by other people they are all for similar things customer service. Come halfords big wigs sort your staff out they are a ket down to you.”

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Posted 7 years ago

“Ordered car stereo and booked a fitting. The guy told me he needed to order a facia kit should be a few days and would contact me. I contacted Halfords 5 days later they had the part. Then they told me the dab radio I ordered wouldn’t work very well because I have a convertible so I changed to analog. Went for fitting returned later the guy couldn’t do it said the part he ordered was wrong and he was unable to get the right part. I went to a independent car audio dealer explained my predicament and he handed me the correct part of the shelve. I went back to Halfords with the part only to be told the part was wrong by which time I was getting quite annoyed. Took the part back for refund also asked the dealer about dab and convertibles he told me Hartford’s a talking rubbish. He sold me a dab radio and installed it in front of me. So all in all pretty rubbish service from Halfords”

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Posted 7 years ago

“Fraudulent claims of parts and malicious Activity DO NOT GO TO HALFORD FOR ANY FREE CHECK UP'S ON YOUR CAR. They lie to get you to pay a large amount of MONEY when nothing is wrong with your car. On the 21st April 2017 Halford provided me with a report that stated : My Wishbone Arms where leaking Oil - But it cannot. My 3 month old battery was almost dead - They put in the wrong codes when they tested the battery. ( I had warranty on the battery and when I went to get it changes Euro parts tested the battery infront on me and there was nothing wrong with it. Total waste of my time . My car oil was low - Because they loosened my Oil Filter and forgot to tighten it back. A couple days after I had the test I saw oil under my car. My discs and Brake pads where low - But they wasn't. My wheel nuts needed changing as they were hard to take off - Ofcourse they were hard to take off because they tighten my wheel nuts with a air gun. Total SCAMMERS. I complained to Halfords and all they could say is that they are sorry. Sorry is not good enough when this is a Nationwide Company who is putting customers safety at risks by tampering with the cars and stating lies on the report. Luckily my Dad is a retired Mechanic and when he saw the Wishbone Oil Leakage claim on the report, he asked me which FOOL told you this? If it wasn't for my Dad I would have paid over £700 not including Labor for my car to be fixed. I have submitted another complaint however Halfords have not replied. It has been 3 weeks. I think they are not replying to me because I mentioned in my complaint that I have a Dash Cam that shows a video of the mechanic under the front of my car for sometime ( Probably loosening my oil filter) Sadly I dont have a Dash Cam under my car, maybe next time. I cannot trust any company anymore because of this. Personally I think that because I am a woman and they see this, people seem to take advantage of us because they think we now nothing. THIS IS NOT ACCEPTABLE AND WE KNOW MORE THANK YOU THINK.”

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Posted 7 years ago

“Very friendly and helpful staff member who went out of his way to answer all my questions.”

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Posted 7 years ago

“I purchased a car stereo online (2/4/18) to collect and be fitted at Newmarket store. fast forward to 12/6/18 and I still do not have the product fully working in my car. first of all Newmarket took over 5 weeks to initially get all the parts needed to fit it, then my car went into the garage for 2 weeks...when I got the vehicle back I phoned Newmarket to get it booked in for fitting, only to be told that they needed to order another part!!... I then got the car booked into Cambridge for fitting (1/6/18) and after leaving it with the fitter for an hour I was told upon returning I had no sound due to it needed a bypass lead which Newmarket had forgot to order!!. now 11 days later I am waiting for this lead to be in stock, despite the store telling me it was dispatched last Monday ( the story changed after I telephoned the national customer service line). in Halfords defence you have waved all the fitting costs and also the parts costs, I only had to pay for the kenwood head unit (still £110).... but much as I appreciate this I still think it is a complete joke that NEARLY 10 WEEKS after I made the original order I am still without a working product. not impressed.”

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Posted 7 years ago

“This company is a joke... The worst customer service award for this company... Bike care is a rip off... Be careful...”

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Posted 7 years ago

“Knowledgeable staff”

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Posted 7 years ago

“Wanted to ask a simple question..which fuses to buy. Waited at the customer services desk for over 15mins with no service so went looking for staff. Asked 3 staff members for assistance but all declined saying too busy (only 2 other customers in shop) in the end I walked out and ordered from Amazon for half the price. It's not as if this is the first time as last year I waited 45mins to book a bike in for service only to arrive on arranged date to be told 'its not booked in' terrible customer service. I won't be back”

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Posted 7 years ago

“Customer Service at Halfords in Silverlink is beyond words. Young people - enthusiastic, polite and very knowledgeable. A credit to the company”

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Posted 7 years ago

“I went to get a new indicator bulb and have it fitted. The girl did her best, but had to keep asking advice from a colleague. Once the bulb was installed, nothing happened. All one side indicators wouldn’t work. I then too my car to my usual garage for advice and was told the indicator relay had blown due to the original bulb being replaced with the ignition turned on so she could see if it worked. Never again going to trust Halfords! If there was the option, I would give them minus five stars!”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,387 reviews