Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,396 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Ashford shop is the worst! The shop is a shamble full of crooks! More managers than people who actually help customers! Managers need more training how to handle complaints! The service is unacceptable!”

Helpful Report

Posted 7 years ago

“The items I had wished to purchase were on offer upon entering the store, the bikehut team were great and answered all questions thoroughly.”

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Posted 7 years ago

“Hi l am really sorry to write this email, but l am really disappointed about the professionalism and technical competence. I arrived on the shop sure to buy a radio car a Sony, l asked if was compatible with my car and they sayd," se dont have anithink" for your car. So l asked which was the problem and she sayd " we don t have the wires".I sayd ok do you know Which connector has the Sony? They sayd Iso, and l sayd do you know Which connector has my car? She sayd No. So l sayd if you dont know Which are my car connector How do you know the stereo is not compatible with my car? She sayd No is not compatible and l " ok in case you right have you got an adapter? " No we dont have nothink compatible for your car. Well l was sure and happy to buy the Sony but l went out upset and without buy. Thanks Pasquale”

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Posted 7 years ago

“Gave me options before my purchase.”

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Posted 7 years ago

“Good selection of stock, helpful staff, fair prices. No pressure to buy.”

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Posted 7 years ago

“Poor customer services - website an item was not despatched so wanted to cancel and then all of a sudden customer services said it had just been dispatched at 2200 .....”

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Posted 7 years ago

“Great for fitting car seats but we were let down recently after purchasing a bike for my son's birthday and they had not prepared it for collection by building.”

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Posted 7 years ago

“Great service..ordered a motorcycle battery late Monday, it arrived before lunch on Wednesday. The price was cheaper than eBay offered and free delivery. Will definitely use again, light speed delivery..brilliant 5* service. Thank you. Best regards James.”

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Posted 7 years ago

“ordered online and it couldn't have been easier, the website had good pics and descriptions and got a text with the delivery to store date and time for my brake cylinder, ideal. then got a call from the store to say my part was in even earlier than promised so win win all round. well done Halfords! you often get stick but in my opinion you came up trumps!”

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Posted 7 years ago

“Plenty of stock!!! Which is good, however young staff with not a lot of knowledge or customer service skills. Prices are a little on the high side and this matched the convenience of not having to shop around for all different parts. I only use them for cleaning products on my car now as they have deals on the meguiers kits I use.”

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Posted 7 years ago

“Goods were delivered quickly as promised.”

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Posted 7 years ago

“I have been using Halfords for 40 years but I will NEVER use this company again. The service start to finish was a total hassle and left me disgusted. I ordered a vehicle tracker online and got an email advising me it would be at my local store in two days. I went to collect at our Hamilton branch, they said the order number did not exist even though I showed my Halfords reply, and that I should phone head office. I phoned but waited 14 minutes to speak with someone, they explained to me that "sometimes the order does'nt go through even though the customer gets an email telling them it has". After waiting days and spending hours going to the store and on the phone this company can get stuffed. I will post this review all over. Shocking display of horrible service !!”

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Posted 7 years ago

“Excellent work carried out very efficient and great customer service. Highly recommend”

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Posted 7 years ago

“Booked mot. It failed on 2 tyres Tyres were twice the amount of local tyre companies so took the car away to get them fitted. The tyre dealer changed the tyres and was surprised that they failed as according to his gauge they were still above the legal limit but had new ones fitted anyway. Then tried for a retest and the manager not being happy that we got tyres fitted elsewhere could not have made it anymore awkward to book in for the retest. I will never use Halfords again and I have used them regularly in the past but the manager, s attitude needs addressing”

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Posted 7 years ago

“Amazing service and I was able to collect the item on the same day!”

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Posted 7 years ago

“The knowledge of the staff and the customer service first class. The service engineer was more than happy to view the item in my car and order the part (what a refreshing change) in todays mordern poor customer service. Well done Halfords”

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Posted 7 years ago

“Halfords Aylesford Retail Park kent, absolutely brilliant, headlamp bulb fitted, could not fault them, am so pleased have put them on my Crimbo card list.”

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Posted 7 years ago

“Halfords is a good place to go and look at bikes,scooters,skateboards and more! Definity recommend to anyone looking for bikes and more at low prices. Staff are very friendly”

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Posted 7 years ago

“I ordered a bike that cost me £250 and when i went to lick it up it was already damaged and the paint had started to bubble, the member of staff who was dealing with us said that is just how they come either take it or we will reorder a new one. Bearing in mind he hadn’t apologised for the inconvenience or anything, he then tryed applying glossy black paint onto the matt black, handlebars that was scratched which dried awfully and looked terrible and he just shrugged his shoulders as to say just deal with it. We decided to reorder the bike and rang customer services the next day where we found out that the worker hadn’t reordered the bike at all so she put one on order for is and apologised for the whole mess and said it would be there today and we would receive a call, waited in all day no call. We then rang the store this evening and a worker managed to find the bike and it was still in its box untouched when it should have been ready to collect this morning, absolutely terrible service would not recommend to anyone, if this is read and you are wondering for places that sell bikes with good service try decathlon their bikes come at reasonable prices and come with great service every time unlike halfords”

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Posted 7 years ago

“I had my bike repaired at halfords. The staff were excellent, friendly and bent over backwards to get the job done dispite being booked up. A huge thanks to Lou, Kerry and Mary, you guys are the best.”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,396 reviews