Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

“I went to Halfords Tottenham Hale to get have my bike ckecked (they offer free bike check to NHS workers so I thought I would take up the offer). I waited 45 minutes in to be seen although I had booked an appointment. The service was meant to take 30 min but I was told they had two other bikes to ckeck before mine so they adviced to leave my bike in the store and come back later. I told them I had a minor issue with my back brake. When I picked up my bike, it was exactly the same (rear brake had not been fixed). Poor service, do not bother to take your bike there for a free check.”

Helpful Report

Posted 4 years ago

“ordered a £2000 bike for my commute to work, paid £30 to have it delivered, when it arrived there was no keys so could not use it and the paperwork had not been filled in correctly so the barrel number for the replacement keys wasn't written in, so could not even get keys cut. I had removed it from the box and Halfords said they could not collect it unboxed, so then had to get a taxi with it to local store, left it with them to sort out, after 2 days they rang to say they couldn't see the barrel number (which I had already told them) and what would I like them to do, 1. a refund which would take 3-5 days to return into my bank account which would meen I then would have to reorder and wait a further 3 weeks for, 2 they would reorder which would be with me in a week, so I went with that option, the day it was ment to arrive it didn't and so I was promised it would be in store in two days time and they would assemble it and deliver it to me around 9pm , at 8:45 the undermanager phoned me to say he was running late and could he bring it the following evening, I told him I needed it the next day and I had already lost £80 finnising work early to receive the bike that evening and could not afford to loose even more overtime, so said I would come in a taxi to collect it that evening at that he then told me he hadn't even put the bike together and so I could collect it but would then have to assemble it myself, I culdnt do that so I have to again Finnish work early again, at this point they have offered me no compensation for the loss of monies or the hours and hours spent trying to get through on the phone and online chats (manly with there chat bot holly which u have to start with before it tells u all are advisers are busy and try latter). Don't order from there unless u really have no other options as when things go wrong Halfords are as much use as a chocolate tea pot.”

Helpful Report

Posted 4 years ago

“Avoid their bike checks at all costs. I've now driven over 100 miles back and forward to my local Halfords because of their shoddy work. They failed to fix my bike on the first and second attempts and on the third my bike was left in store over the weekend because no one bothered to call me to tell me that it was ready. Bearing in mind this is during a pandemic in which I was trying my hardest not to make unnecessary trips. Further to this, when I raised the complaint with Halfords, they peddled a lie told to them by the store in question saying that I turned down the offer of fixing it completely the first time around? Why on earth would I do that? The tone of the email was also very accusatory, with them suggesting that I should be grateful that I got so many free parts and that I wasn't entitled to further compensation. Compensation I didn't ask for nor was angling for. I raised the complaint so they could improve their service but evidently, they had no desire to do that. It's laughable, because they'd have that money in their pockets had their staff not been so poor at their job. That money is small onions to me when it means I can go about my daily life on my bike. Save your time and money and find an independent bike shop to fix your bike! They'll be far more grateful for your custom.”

Helpful Report

Posted 4 years ago

“Avoid their bike checks at all costs. I've now driven over 100 miles back and forward to my local Halfords because of their shoddy work. They failed to fix my bike on the first and second attempts and on the third my bike was left in store over the weekend because no one bothered to call me to tell me that it was ready. Bearing in mind this is during a pandemic in which I was trying my hardest not to make unnecessary trips. Further to this, when I raised the complaint with Halfords, they peddled a lie told to them by the store in question saying that I turned down the offer of fixing it completely the first time around? Why on earth would I do that? The tone of the email was also very accusatory, with them suggesting that I should be grateful that I got so many free parts and that I wasn't entitled to further compensation. Compensation I didn't ask for nor was angling for. I raised the complaint so they could improve their service but evidently, they had no desire to do that. It's laughable, because they'd have that money in their pockets had their staff not been so poor at their job. That money is small onions to me when it means I can go about my daily life on my bike. Save your time and money and find an independent bike shop to fix your bike! They'll be far more grateful for your custom.”

Helpful Report

Posted 4 years ago

“I went for a bike health check today at the Shawfield Glasgow Branch and Fraser was fantastic! Very knowledgeable and helpful polite young man. Thanks for your advice Fraser!”

Helpful Report

Posted 5 years ago

“Abysmal and Unprofessional!! Selling substandard bikes with bogus inspection reports!!! Be carefull anyone who's planning to spend your hard earned money on Halfords bikes!!! Ordered a brand new bike from Halfords for my niece's birthday coming up in two days so with the Halfords confirmation of collection from yesterday from 10:00 it was perfect timing for the birthday gift. So when received the email for ready to collect I went ahead to call the store Halfords Southampton Winchester Road just to make sure that there are no surprises. The operator on the phone assured me that the bike is fully complete and inspected and ready to collect. So went to collect the bike today driving down 35 miles from where I live to the Halfords store and the bike was handed over to me and only for me to notice that there are massive scratches and bruises on the stem, handle bars and the frame when paint and metal just scraped out something like it's run over by a train. Funny enough an inspection report also came with the bike confirming someone inspected the bike and signed for it. For anyone to miss that much of damage Halfords must employ inspectors that are literally blind. So too the bike back to the store and showed it to the operators who were rushing to close the 20 minutes to 18:00 first thing I here from the you sales assistant boy from Halfords is "Oh (not appropriate to mention the exact word here) man that's bad" his exact words in front of other customers. So my niece's birthday on Friday and the surprise gift is ruined and Halfords guys are saying that they don't know what do to with it and they don't have time to look at it now since they're closing in 20 minutes so asking me to come back the next day. I made a 70 mile round trip for this unprofessional and abysmal service from Halfords who employ unprofessional and incapable employees, produce bogus inspection reports to go with expensive bikes and take no effort to even apologizing for destroying a little girl's birthday. Truly appalling!!! Halfords master plan recover the lost sales from Covid19 seems to be selling substandard products to customers bogus inspection reports. Update 22/06/20 Just wanted to leave an update so the others like me wouldn’t fall into the same trap by the Halfords crooks. Be careful people >>>The bikes that you’re buying from Halfords website is not always NEW bikes!!! They sell you bikes that had been on display for the same price as a new bike so what you’re getting is a PRE-USED DISPLAY BIKE for the same price of a new bike and at no point in the sales process Halfords disclose this information. I was told this by the store manager of Halfords Southampton Winchester road store. Until I drove 35 miles to collect the ‘new’ bike I was expecting following placing an order for a new bike online and until I see the gashes on the handle bars and the frame Halfords did not tell me at any point that the bike that was sold to me for full price was a display bike which seemed as was being used for months. Funny enough they do an inspection and the inspection report clearly says that it’s fully inspected, no damages and signed for. Not only Halfords misleading customers, selling substandard products, are they also producing bogus inspection reports. This should be Illegal right? Seems like this is Helford’s 2020 Business recover plan!!! Sell any rubbish to customers at full price don’t worry about the product quality, service and customer standards. Halfords also not seems to be investing on training their employees, their technical capabilities are abysmal and customer service standards and shameful.”

Helpful Report

Posted 5 years ago

“Abysmal and Unprofessional!! Selling substandard bikes with bogus inspection reports!!! Be carefull anyone who's planning to spend your hard earned money on Halfords bikes!!! Ordered a brand new bike from Halfords for my niece's birthday coming up in two days so with the Halfords confirmation of collection from yesterday from 10:00 it was perfect timing for the birthday gift. So when received the email for ready to collect I went ahead to call the store Halfords Southampton Winchester Road just to make sure that there are no surprises. The operator on the phone assured me that the bike is fully complete and inspected and ready to collect. So went to collect the bike today driving down 35 miles from where I live to the Halfords store and the bike was handed over to me and only for me to notice that there are massive scratches and bruises on the stem, handle bars and the frame when paint and metal just scraped out something like it's run over by a train. Funny enough an inspection report also came with the bike confirming someone inspected the bike and signed for it. For anyone to miss that much of damage Halfords must employ inspectors that are literally blind. So too the bike back to the store and showed it to the operators who were rushing to close the 20 minutes to 18:00 first thing I here from the you sales assistant boy from Halfords is "Oh (not appropriate to mention the exact word here) man that's bad" his exact words in front of other customers. So my niece's birthday on Friday and the surprise gift is ruined and Halfords guys are saying that they don't know what do to with it and they don't have time to look at it now since they're closing in 20 minutes so asking me to come back the next day. I made a 70 mile round trip for this unprofessional and abysmal service from Halfords who employ unprofessional and incapable employees, produce bogus inspection reports to go with expensive bikes and take no effort to even apologizing for destroying a little girl's birthday. Truly appalling!!! Halfords master plan recover the lost sales from Covid19 seems to be selling substandard products to customers bogus inspection reports. Update 22/06/20 Just wanted to leave an update so the others like me wouldn’t fall into the same trap by the Halfords crooks. Be careful people >>>The bikes that you’re buying from Halfords website is not always NEW bikes!!! They sell you bikes that had been on display for the same price as a new bike so what you’re getting is a PRE-USED DISPLAY BIKE for the same price of a new bike and at no point in the sales process Halfords disclose this information. I was told this by the store manager of Halfords Southampton Winchester road store. Until I drove 35 miles to collect the ‘new’ bike I was expecting following placing an order for a new bike online and until I see the gashes on the handle bars and the frame Halfords did not tell me at any point that the bike that was sold to me for full price was a display bike which seemed as was being used for months. Funny enough they do an inspection and the inspection report clearly says that it’s fully inspected, no damages and signed for. Not only Halfords misleading customers, selling substandard products, are they also producing bogus inspection reports. This should be Illegal right? Seems like this is Helford’s 2020 Business recover plan!!! Sell any rubbish to customers at full price don’t worry about the product quality, service and customer standards. Halfords also not seems to be investing on training their employees, their technical capabilities are abysmal and customer service standards and shameful.”

Helpful Report

Posted 5 years ago

“I purchased a bike but because of Covid-19 restrictions could not enter the shop. I took home the bike which I had to self-assemble and within weeks the gear mechanism was slipping and the bike became too dangerous to use. I have had to book in for a bike check in order to get a refund, replacement or repair. This is most unsatisfactory. This whole process has taken up a lot of my morning!”

Helpful Report

Posted 5 years ago

“Took car for mot failed to inform me that MOTs had been extended due to coronavirus included with my new mot was recommendation to replace the cam belt estimate provided over£600 which I had already had done last year at Jt motor's cost £298 will never recommend this company feel ripped off”

Helpful Report

Posted 5 years ago

“Good battery but not so good service to collect it I ordered the battery click and collect. I got a confirmation email and invoice. I got a txt to say expect a further txt to advis when my I could collect the battery. No txt by the next day. Could not get through on the phone. Went to the store in Clydebank and waited in a long queue due to the covid19 restrictions. Was then told very abruptly my battery had been collect ed the day before. When pressed to prove who collected the battery he could not. He said he could not do anything about it. I refused to accept this and he left to have another look. Returning again he said there was nothing he could do. I again refused to accept this. I waited a further 10 mins after which time he reappeared with a battery. No apology and no explanation. When I asked what happened I was told the computer must have gone wrong. Things can happen but I think this is far from Halfords usual good service and not even an apology. If you add a negative review on Halfords site they just moderate it and remove.”

Helpful Report

Posted 5 years ago

“Poor quality products, awful customer service and blocking negative reviews on their website Truly dreadful company. Review would be minus 1 if I could.”

Helpful Report

Posted 5 years ago

“Still waiting for a refund after 34 days when I was told it would take 10 days. Online chat doesn't work. Nobody answers phone. Only reason I need a refund is the bike I ordered for collection wasn't in stock at the Livingston store although it said it was online. Terrible service”

Helpful Report

Posted 5 years ago

“Untrustworthy! Not the trustworthy Halfords you might remember. We run a bicycle servicing & repair business and recently purchased and paid full price for what we were led to believe was a brand new children's bike online from Halfords. The following day when we called to enquire about collection we were told the bike was ex-display model. Their website states that all ex-display bikes are sold at a discounted price but Halfords have done everything possible NOT to give any discount on this purchase. There are many great trustworthy bike sellers out there so think carefully before purchasing from this company.”

Halfords 1 star review on 19th June 2020

Helpful Report

Posted 5 years ago

“I ordered a bike for my grandsons birthday, i was told i would get a phone call when it was ready and built up. The date i was given came and went, no one called, the birthday came and went with a very disappointed grandson and no present to open. I know it was a busy time for halfords but how long would you have left it if I had not PHONED YOU??? Very poor. When i Got sick of waiting i phoned the huddersfield store and they said oh yes its waiting to be collected!!!! Not happy.”

Helpful Report

Posted 5 years ago

“Guiseley Halfords, Leeds Rip off merchants. My sons bike only needed a new chain, but several days and several attempted up-sells later they are claiming it needs £90 worth of work (the bike is barely worth that). To top it all off they've accused me of lying as the quote yesterday was £67. Stay away from these arrogant lying money grabbers and try to find and local independents.”

Helpful Report

Posted 5 years ago

“Dropped my sons bike off Friday morning for a service and new inner tube and was told it would take a few hours and that I would get a call when it was ready for collection and I could either collect it later that day or over the weekend! It’s now Sunday lunchtime... I haven’t had a call from them and every time I try to call them they are either busy or it rings forever and they don’t answer! Bad customer service! Not impressed!”

Helpful Report

Posted 5 years ago

“I went in to purchase another folding electric bike only to my amazement the price has gone up from£650 to £999, talk about making a profit with the coronavirus pandemic when everyone is encouraged to ride a bike, just as bad as the facemask profiters, rip off shop and I'm not going to buy another one there”

Helpful Report

Posted 5 years ago

“The job seemed to be a problem I’m afraid When I saw Halfords we’re offering a free service on bikes for the NHS I thought marvellous. I rang the store at Barnsley who I have bought from before and had service plans with before and rated them highly in the past. To start with the guy thought it was a free health check until he realised it was a service worth £30. He booked me in, sort of, and I attended at the time he advised. I dropped the bike off albeit staff knew nothing of the appointment. I drove a mile home put the kettle on made a cup of tea, had a sip when the phone rang to say the service was complete. Really I thought? The caller, the manager of the shop seemed under pressure abrupt in his telephone manner, told me they didn’t have a trained technician on and if I wanted a full job doing I should take the bike to another branch at Doncaster or somewhere else that did. I wish I hadn’t bothered. I haven’t taken up any other NHS offer and indeed when I finish work I change and join normal queues that in theory I could walk to the front of. I don’t exploit any situation but really wanted to take up this opportunity to kick start my fitness program after the trauma of going to work during this tough time for all. Other staff that day at the side door of the store were first class. The manager who I never met - forget it.”

Helpful Report

Posted 5 years ago

“Always helpful with my old car but took my current car in for free safety check and got totally scammed they told me I needed 500 pounds worth of work. Which has since been proved untrue. I can only think it was because I was a woman on my own . Tried to impress on me to get work done there and then. Luckily I am single but not stupid. Get a second opinion if you take your car to Canterbury.”

Helpful Report

Posted 5 years ago

“Had the required items but trying to collect them was a whole new ball game,was not content with ID or reciept ,wanted the ins and out of a ducks a!!!! Items all spread out over the floor didn't know who's was what. Obviously cannot function when common sense is req'd Orpington.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Halfords Reviews