Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Not going to waffle too long. Not much point really leaving a bad review as so many others have beaten me to it. But as I’m here I may as well. Basically the bike I took in for a full check up safety check and service was not checked and adjusted properly, the brakes were not done, the bike wasn’t wiped over, and the accessories were not adjusted. Staff couldnt care less, no manager to talk to, No apology, no discount, no service, no sense of work quality or pride.”

Helpful Report

Posted 4 years ago

“Great to hear your losing 60 sites - hope you lose the lot. Serves you right for not taking cash during lockdown when I desperately needed you. Decided after that I would NEVER EVER use you again. Cash is legal tender you muppets.... Good riddens Halfords”

Helpful Report

Posted 4 years ago

“I ordered a bike in April 2020 three days later they emailed to say it wasn’t in stock and no money would be taken. Last week nearly three months later they have taken the money out of my account and I am now struggling to get my money back for a bike I did not have”

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Posted 4 years ago

“After placing an order for a bicycle, I received a confirmation text saying I would receive another text when the bike was ready. It also mentioned on the tracking page that I would receive a phone call when it was ready. 2 days after the quoted collection date, and having not received any update from Halfords, I contacted their chat service for help. I was told that my order was now ready to collect. I asked why I wasn't updated, no text or phone call as promised and the tracking page still showed "Building in Store". I pointed this out and asked for an explanation but was told they didn't know but its ready now. I further pointed out that there had been no apology, no explanation, just "shut up and get your order now". At which point the chat is disconnected. Is this how you treat your customers? You make mistakes, don't apologise and cut me off?”

Helpful Report

Posted 4 years ago

“wish I could give zero stars. They initially sent me the wrong bike, to then sent the wrong bike again, I complained again and they sent me the 3rd bike, you guessed it, wrong again! It has been four weeks, I still have no bike. Put in 28 emails to their team and 12 calls, they never call back, they are rude, obnoxious and damn right difficult and dont seem to want to help, theres always an excuse why they cannot resolve the issue. Halfords, when will you EVER sort this issue out? I wouldn't recommend this company to anyone!!!”

Helpful Report

Posted 4 years ago

“I’ve just had an awful experience at Chesterfield Halfords picking up a bike that I’d spent £300 on. I had to wait twenty five minutes to be served, the store wasn’t busy and numerous customers who arrived were served before me. I waited in the zone I was told to which was by the store room. During this time numerous staff, at least ten, walked past me and didn’t talk to me, some repeatedly. Some of the staff had cups of tea in their hands. After about 15 minutes the store manager asked someone to serve me. This person said ok and then finished serving someone and started serving someone else. A man in an orange jacket eventually walked past. I asked him if he was in charge and he said no, I asked him if someone could serve me and he went to find someone. The store manager then came in and asked if I was being served. I said I hadn’t and that this was the worst customer service I had ever experienced. He then walked off, later claiming I had been aggressive, which I completely disagree with. Eventually I was served which was at least half an hour after I entered the shop which the manager said was very busy but I counted about ten people that had been served since I arrived and at least eight staff. As I was leaving I asked the manager outside if he was in charge and what his name was, he then told me his name and that he was the manager. He said he walked off from me because I was being aggressive. Something that he seemed to focus on a lot, as though this was the reason he could be rude and dismissive to me. I told him I’d spent £300, at which point he said I could have my money back. The bike is a birthday present for my son and he seemed to enjoy the fact that I didn’t take him up on this as though he had won. He smirked at me and said that the conversation was over. He told me to look on google as they had excellent reviews. He said he had witnesses to me being aggressive, as though he had his story sorted already if I complained. He also accused me of talking down to people because they work in shops, something I wholeheartedly disagree with and find offensive. He said that his staff were stressed and had been working flat out seven days a week during the crisis as though that was his reason for being rude to me. He felt pleased that he’d won the argument and content that he had caused me so much stress and unnecessary discomfort. This is my first experience of gaslighting and I have to say it was an unpleasent one. I will openly admit that the manager won the argument and I don’t particularly want to go back there.”

Helpful Report

Posted 4 years ago

“I give my car Jaguar XF to Halfords Autocentre at Beckenham Elmers End Road SE20 to balance my wheels.They broke wheel stud on the left front wheel and then claiming that the car came to them with 4 studs good and 1 broken.Sure u will touch my car wheels with 4 good one only.LAIRS.BROKE MY WHEEL STUD AND TRYING TO WASH THE HANDS.MANAGER AT BECKENHAM AUTOCENTRE IS ARROGANT LAIR!!!AVOID THIS DODGY AUTOCENTRES AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Initially online order never turned up after waiting 10 days for delivery. When speaking on the web chat they admitted a problem had gone wrong on their end, I was unable to re-order as the item is now out of stock. 2 months later the money for the non received item is taken out of my account. I am still fighting weeks later to get my money back. Halfords, through gritted teeth, said they would give a refund, refund was never received. Now they say it is not their problem and have fobbed me off to trading standards and that they don’t have to comply. Shocking service for a supposedly reputable company.”

Helpful Report

Posted 4 years ago

“Halfords customer service quality varies from good to plain rude, however in my experience it has been poor on too many occasions. I bought a folding electric bicycle (Carrera Crosscity) from Halfords. A screw holding a cover on a controller in a frame came out within a few days. They replaced the screw only when I complained to the store manager (Stef) who was unwilling until I told him I will claim a refund through my credit card provider. At the same time a seat post kept sliding down the bike frame - they were not able to fix it (they kept putting grease on the post even though I suggested that it makes the problem worse). I had to remove all of that grease off the post and off the frame (inside), sandpapered the post and as much as possible within the frame - it solved the problem. I was so unhappy with the quality of the service in Halfords Turnpike Lane that I decided not to use them if possible. 6 weeks from purchase, I took the bike to Halfords Mile End Road because gears were skipping. They adjusted gears and brakes and requested that I replace a chain. I agreed and bought a new chain even though it seemed unusual for a chain to be worn out after 6 weeks of using (clearly not a good quality chain). Next - rear gears failed within a few months from purchasing the bike. It was repaired under warranty after a long discussion with a manager (Amy), who was trying to claim it was simple wear and tear (only 4 months since purchase). I warned that I will take it further and claim my money back if necessary. I had purchased Bike Cyclecare with the bike (unlimited gears and brake adjustments) - Halfords, apparently, does free safety checks. I took the bike to Halfords Mile End to get adjustments and safety checks because gears were skipping. Antonio pretended that he carried out adjustments right in front of me (I was still standing in the queue). He touched a screw by a brake handle then a screw by rear derailleur and said it's done. I told him a mechanic needs to adjust it properly, he said: I have done it for you, just go, ride and see if it is ok. I said this is not the way to make adjustments and it should be done by a mechanic. I came back later. A store manager (Stef) talked to me but he did not want to carry out any adjustments and was trying to get rid of me, he even threatened me he could refuse to service me and ban me from Halfords (Ban me from Halfords?! - How ridiculous and stupid was his threat?!!!) - (I said: please, do, if you feel that way, but I am going to complain to your head office about it - later I did). I thought he should tell Antonio off but instead he was talking nonsense like an idiot. At that moment I realised that I know the manager from somewhere ... yes, that was the manager from Halfords Turnpike Lane, the one I have been avoiding because of his attitude. His attitude was as always rude and condescending. Stef told me a cable needs replacing, this will cost me £18 for cable and £20 for service. I told him that my Bike Cyclecare gives me 10% discount on all parts I buy and Halfords installs them for free. He said: the cable is not a part of the bicycle. I told him that any part that came with the bicycle is a part of the bicycle. He insisted it is not a part and he knows better because he has been a manager for 14 years. I said that if it is not a part then it is an accessory, they also come with a discount and a free installation, I seriously do not care what he calls it - I have been getting the discount and free installation on all parts and accessories earlier and I don't see a reason not to get it this time. He said that whoever served me earlier, did me a favour and that is why I got the discount. I told him that I actually have the rules written on a leaflet which I got from him with a receipt given by him when I purchased the bike from him in Turnpike Lane. Finally, Stef agreed to make adjustments. Charged £2 for the cable. A week later a rear wheel rim fell apart, while I was riding, because they did not do any safety checks - very dangerous. Just to sum it up: there were a few times when I found Halfords service of satisfactory quality, however on various occasions some of their staff were very unprofessional, sometimes rude, they were lacking customer service skills, lacking mechanical skills. I was very unhappy with Halford’s lack of willingness to take this on. Would I use their service again? No, I would not. Would I buy another Carrera Crosscity? No, I wouldn't. Would I buy their Bike Cyclecare again? No, I would not.”

Helpful Report

Posted 4 years ago

“Had to pay upfront for child's bicycle. At due date for collection no contact from Store. Contacted on line support who sent request for store to contact me. No contact made. Went to store told is was having inspection fit for road not exact words used but the end result no bike. Next day still no conformation of bike when ready. Store not contactable. Seems looking at the reviews all seem negative with regards to buy bicycles from this retail stores. Problem must be with higher management, thus the low value of service by staff. Replace higher mangers then all will be sorted very quickly. Low moral and attitude is reflected in the work force which can only come from higher management.”

Helpful Report

Posted 4 years ago

“Terrible service. Wrong sizes. Wholly terrible quality.”

Helpful Report

Posted 4 years ago

“Disgusting communication or rather non at all but happy to take your money as usual. This may not apply to all branches but the staff if any at Old Kent Rd, London SE1 5BA lack customer skills & are putting down the reputation of Halfords. They never seem to answer calls of pick up phone & put it straight down. I am away of the recent pandemic which cause delays but if a customer places a click & collect item which says it should be ready to collect in a couple of hours I expect it to receive a message to collect within at lease 6hrs. I waited 48hrs & still no message. I even went through an online chat who stated that they will contact store & get back to me & nothing. Eventually my son was going there to see if he could purchase an item so I gave him my order number to find out what was going on. He waited it the long queue outside. When he got to the counter he showed the the order number & was given my item that I was still waiting for a message to collect. I find this lack of communication disgusting if I knew that this experience was going to be like this at Halfords I would have got my urgently need item from across the road at PC World for the same price. I ordered this item to collect because it was available by a certain time as I was not going to be around the next day as I would be in Bristol. I could not even get through to cancel my order. Disgusting Service. If you do not have the staff to run a reasonable service at this branch I suggest you keep it closed. Greenwich Branch do not seem to have a problem so I also suggest its the staff at Old Kent Road. Sack them & employ committed staff.”

Helpful Report

Posted 4 years ago

“took my car to halfords for an mo.t.test and a diagnostic test on an air bag light problem. they could'nt solve the diagnostic problem but still went ahead with the m.o.t test without my permission knowing that it would fail on this alone. they knew i still had two weeks left before my m.o.t was due for renewal . was charged for the m.o.t.test and diagnostic test .left with a car that wasn't legal to drive and ended up having to take it to a proper dealer on their advise which cost more money. my advice to anybody looking for a cheap m.o.t don't bother.take it to the proper dealers .”

Helpful Report

Posted 4 years ago

“I brought a pro scooter and one years E-Scooter care for 649 on the 29/06 @ (Brixton) Halfords and told to collect it today 02/07. Spoke with their customer team before setting-out and it was confirmed my order was ready for collection, Only to be told (upon arrival) that it wasn't in stock. The manager (Jabed) had no remorse Nor tried to resolve or compensate for the mishap, Myself and my son was very upset @ the lack of customer care and won't ever buy from Halfords again!”

Helpful Report

Posted 4 years ago

“ordered a £2000 bike for my commute to work, paid £30 to have it delivered, when it arrived there was no keys so could not use it and the paperwork had not been filled in correctly so the barrel number for the replacement keys wasn't written in, so could not even get keys cut. I had removed it from the box and Halfords said they could not collect it unboxed, so then had to get a taxi with it to local store, left it with them to sort out, after 2 days they rang to say they couldn't see the barrel number (which I had already told them) and what would I like them to do, 1. a refund which would take 3-5 days to return into my bank account which would meen I then would have to reorder and wait a further 3 weeks for, 2 they would reorder which would be with me in a week, so I went with that option, the day it was ment to arrive it didn't and so I was promised it would be in store in two days time and they would assemble it and deliver it to me around 9pm , at 8:45 the undermanager phoned me to say he was running late and could he bring it the following evening, I told him I needed it the next day and I had already lost £80 finnising work early to receive the bike that evening and could not afford to loose even more overtime, so said I would come in a taxi to collect it that evening at that he then told me he hadn't even put the bike together and so I could collect it but would then have to assemble it myself, I culdnt do that so I have to again Finnish work early again, at this point they have offered me no compensation for the loss of monies or the hours and hours spent trying to get through on the phone and online chats (manly with there chat bot holly which u have to start with before it tells u all are advisers are busy and try latter). Don't order from there unless u really have no other options as when things go wrong Halfords are as much use as a chocolate tea pot. Total time so far waiting for my bike is 6 weeks and still waiting!.”

Helpful Report

Posted 4 years ago

“Bought a battery from Halfords two years ago. Paid top price. Had a 5 year guarantee. The battery has failed was told due to car not being used during lockdown the guarantee was not valid for replacement or any refund. Car had been used but only once a week. Guarantee worthless. They have lost another customer. There are better companies that will honour a guarantee and give a better service.”

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Posted 4 years ago

“Chichester branch has excellent COVID measures in place and their click and collect service is hassle free.”

Helpful Report

Posted 4 years ago

“In May my daughter asked everyone for Halfords vouchers for her birthday so that she could buy a bicycle. Friends and relatives gave her £360 of vouchers. She went online to order the bike but at checkout she could not use the vouchers. Thank you Halfords for taking everyone’s money to buy vouchers online but not letting them be used. Strange that you can take credit cards though. Any valid reason for this or are you just another one of the bad guys exploiting customers and blaming Covid for everything?”

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Posted 4 years ago

“I ordered an item which never arrived and after three weeks Halfords customer service were terrible they never gave the delivery to the Currier which Halfords said they did they were lying their customer service is terrible”

Helpful Report

Posted 4 years ago

“I ordered an item and after three weeks of trying to sort it out with Halfords they said it was lost in transit which they were lying because they never even give it to the Currier do not trust this company the customer service is terrible”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,361 reviews