Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben in Bletchley excellent service Would recommend these group to any biker No fuss great job every time”

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Posted 4 years ago

“Just purchased a new windscreen wiper the assistant asked if I wanted it fitted so said yes. It took him all of 30 seconds to fit it for which I was charged £3, talk about a rip off, it has really irritated me to the point that I will never purchase anything from Halfords again I actually looked online for this item before giving my business to Halfords, why charge for that ?????”

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Posted 4 years ago

“I needed some fittings for roof bars for my Volvo at short notice due to a late availability break. On Monday 10th August I went to your Tamworth branch and saw Gavin. He told me he didn’t have any in store and ran a search at your other branches for me but unfortunately without any look. I told him I was due to go away on Saturday 15th so he ordered some in the hope they would arrive by the Friday/Saturday morning but he couldn’t guarantee they would arrive in time. However Gavin rang me on the Wednesday saying he had rang the depot and explained how urgent my order was and they had sorted it out and the fittings had arrived in store so he could fit them that day for me. I honestly can’t thank him enough as without him I wouldn’t have been able to go away. He was so professional, friendly and went well above what he needed to. He’s a real credit to your company and definitely a member of staff you should keep. Thanks again Gavin”

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Posted 4 years ago

“I went into Halfords in Cheltenham retail park. I had an awful scratch on my car and was kindly helped by Ross he was so helpful to help me find the right paint to cover it up. I hope he gets some recognition for this, as he went out his way to come into the car park and see the scratch on my car to make sure we ordered the correct colour paint for my car. By far the best customer service I’ve experienced in a Halfords branch.”

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Posted 4 years ago

“Whent into halfords at cortonwood yesterday for a price on two rubbber o ring for my front wheel easy release spindle i was shocked when he said £35 is that right or is he making money on top for is self”

Helpful Report

Posted 4 years ago

“Before buying a bike for my daughter as a birthday gift back in the first week of June 2020, I spoke and chatted with 3 of their staff who all recommended that I get a 12inch bike. As the experts, I followed their recommendations and was all excited. Needless to say that the bike arrived damaged (definitely not by the courier) and it was very small even though I told them its for a 110cm kid. The exchange guy requested photos which I sent, they were collected and I happily kept the accessories as I knew I'd get another bike. I went on to order another and was met with system of which I was told its best I create another account since the previous returns was not finalised. I patiently waited and spent that time brushing on my bike knowledge. Customer care advised that it's best I go in store and purchase the bike which I can have straight away, which I clarified about stocks as they were widely publicised of low stocks but I was assured I'd get one. Took 2 buses of over an hour's journey in the rain with my 2 preschoolers and had to queue for about 4 hours because twice I lost my spot as my daughter needed to pee, then I also had to feed her and my baby. It was an extremely stressful day but persevered. Finally went in to the shop in Tottenham and staff were very unhelpful, avoiding me like a plague as I tried to get assistance and yes I did have full protective gear on. With no success on getting assistance, I thought I'd get my daughter to just try some of the bikes and that'll determine right size and we can buy. To my disappointment, there were only 2 kids bikes available and both were locked with no way to try them. As my daughter touched the pink one, a girl yelled "don't touch any bike". I kept my cool and explained my situation but she didn't seem to care much about why I was sent in store. She won't even entertain doing the height, so I did it and then she said "get her a 16inch bike". I pleaded with her to give me 2mins to explain my query and she said they were very busy but reluctantly listened. She insisted I go online and raise queries with online team. I was overwhelmed and got emotional with frustration, so left the shop. It took me a while to get things back on then I placed another online order, but this time I picked collection from Mile End as it was meant to be ready within 2days and other shops were showing about 5-7days. Long story short, the Manager from the Mile End shop rudely rang me and said the bike I ordered was out of stock and I need to pay extra £70 to get a different but same brand. I argued that the bike was in stock when I ordered it and as such it shouldn't be my fault. He argued that the bike should never have been on the website as its a discontinued product, so I told him I ordered what was on the site. When I asked which other branch might have it, he said somewhere up North and I told him surely they can arrange it. He rudely interrupted me and said if I'm not paying extra then there's nothing they can do and I told him I won't pay extra as its not my fault, I don't need a refund but I need the bike. He told me to deal with customer service and hung up. Explained what had happened to customer care and logged complaint all on August 6th. Communications never came through and nor did the return calls happen, so I was left chasing my query every week for several weeks. Not once did I get the promised call from the Mile End branch manager nor from the complaints team then suddenly on September 19th, I got a notification of my refund. I was furious that Halfords can treat its customers this way since June 4th and my child still don't have a bike. This left me so down as I was already feeling down and just felt drained as I've pursued this issue so much but Halfords never for once acknowledged their mistake and never apologised. As you can see, I've been put through hell and back and not once was I rude as I stayed calm all through to keep my sanity. Until this very moment, I still have my child asking me for her birthday bike and how can I explain to a 4year old that Halfords don't think she should own a bike?”

Helpful Report

Posted 4 years ago

“Bought a Crossfire 3 bike that Bilston built. Within weeks the stem bolt came loose and the brakes faded to such a degree my old V brake bike brakes were better. I returned it for a full refund. I submitted an honest review on the website and guess what it’s nowhere to be seen. If my experience is happening elsewhere Halfords product reviews are worthless if all they are showing are positives.”

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Posted 4 years ago

“Sadly, I have had a disastrous experience after getting a local Halfords Autocentres to fit a Nextbase front and rear dash cam to my car. Having left the store and arrived home, I set to look at the cameras and check all the features- no explanations could be given at the store “due to Covid”! It was then I noticed that the headlining in front of the front camera was sagging, and the a pillar lining was folded back on itself, revealing some of the wiring. I had been offered the deal of a “free fitting kit” also- which I subsequently found was on the bill anyway! I took photographs there and then, and contacted Halfords directly online, being reluctant to go back for more potential damage. I had a reply four days later saying that someone would soon be in touch... no reply for over two weeks. Eventually, the store manager contacted me asking for copies of repair invoices and emails. A day later, Halfords replied that they denied all liability, a statement from the fitter stating that job was done ok and fingerprints cleaned etc.. Are they suggesting that someone subsequently broke into my car, and had a bash at Re-installation, messing it all up? Watch this space!”

Halfords 1 star review on 23rd September 2020

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Posted 4 years ago

“Bought a Bicycle on 9 September. Delivery meant to occur on 17 September. Received an email today all of a sudden that I am being refunded. No explanation. One department blames the courier company and the other just advises they don't know why it was refunded and not willing to find out. Terrible service all round”

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Posted 4 years ago

“Please thank your staff at Worcester store for their excellent customer service. We had an issue with a headlight bulb and after finding the correct bulb they kindly fitted . The assistant was very friendly and knowledgeable. Unfortunately he didn’t have a name badge on but hadn’t worked at the store too long . Saturday 19 September 09.35 . David Boddy”

Helpful Report

Posted 4 years ago

“Bristol Brislington branch checked for stock in store says in stock drive 20 miles to get there no stock 3 times this happened to me manager says not his fault go somewhere else AWEFUL BRANCH NEVER USE IT AGAIN”

Helpful Report

Posted 4 years ago

“Saran was helpful pleasant quick and thorough when replacing my headlight”

Helpful Report

Posted 4 years ago

“Bought a bike, the front brakes have failed 3 times. They refused to give me a refund. Sold me a death trap. Staff very rude at edge lane store, liverpool. If I sold a car with faulty breaks is that not against the law.”

Helpful Report

Posted 4 years ago

“bought new carrera vengance bike for my son, it was assembled by halfords in KIrktall. When we got got it home noticed thefront wheel & handlebars weren't allignned & steering wasn't tightened. He rode it to his friends the day after using road & track for the approx half mile journey, when he came down the drive the back wheel came loose & the derailer trapped in wheel spokes bending it round & damaging the frame. I rang both Kirksatall & my local Keighley branches several times to no avail. I took bike back to Keighley, where the staff were apologetic & helpful & ordrered a new bike.It was mentioned that they've had problems with the rear wheel of carreras, I did question how it had been built & safety checked by 2 of Halfords technicians? A bike with loose steering plus wheels that fly off is an accident waiting to happen, my son was lucky not to be injured, and it's complete incompetence. Keighley agreed & promised my new bike will be built by senior technician & checked by manager. I felt better with regard to this stores competence until on leaving we met a lady who had just picked up her new carrera bike to discover the back wheel was loose! My confidence in my new bike being safe is low”

Helpful Report

Posted 4 years ago

“Went in the Dumfries branch with two bikes with flat tires got told one of the bikes need new tyres got the the new inner tubes done but didn't put the bike back together properly the back wheel fell off the one I got one star”

Helpful Report

Posted 4 years ago

“Phoned the Eastbourne branch and spoke to Gerry by phone explaining I had a problem with my car battery and was reluctant to turn the engine off until I knew what was wrong. I thought it was the Earth Strap as a nut had sheared off. He met me outside with a new Strap and asked his colleague to perform a battery check. It needed a new battery too, (the old one kept discharging), which they were able to supply a AND fit. I was back on the road within a few minutes. Absolutely fantastic service, thank you.”

Helpful Report

Posted 4 years ago

“Overall, I am happy with Halfords. I buy their own brand car oil, filters, wipers and light bulbs. Their fitting service is excellent and the labour costs are competitive relative to main dealers. Staff are helpful and competent. I try to avoid peak times for obvious reasons.”

Helpful Report

Posted 4 years ago

“Purchased car battery early this year and had it fitted at Altrincham branch. Caused major electrical damage to my MC benz resulting in my car being sent back to Mercedes to be fixed. Yes Halfords insurance provided me with a hire car for three weeks but my car has not been the same since. I wrote to the ceo of Halfords by recorded delivery who has not had the courtesy to reply. The battery provided and installed by Halfords was removed by Mercedes as it was unfit and unsuitable for my car. It was replaced by a Mercedes battery. An apology from the ceo would have restored my confidence in Halfords but clearly customer satisfaction is not his priority.”

Helpful Report

Posted 4 years ago

“Shockingly poor customer service and communications with this company - the UK's biggest retailer of bikes. I purchased a bike last Thursday and was told in their website it would be available to collect in store on the Saturday, two days later. I received a call from a rude member of staff who said that it wasn't in the store at all. I phoned up the customer service number only to be dumped back on the store to the same guy. I phoned them back again and got through to their call centre staff where I spoke to an extremely apologetic woman but she still could only ask the store what the issue was and got the same response from them. I was then promised it would be in store, built and ready for me today and I would receive a call. No such call ever came to me. I just phoned the store and cancelled the order. Avoid spending your money in this hellhole of a retailer and take your custom to somebody that actually values it. It isn't Halfords.”

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Posted 4 years ago

“Have just visited the Folkestone store, where I was helped by Ed who made sure my Halford’s child car seat was fitted correctly. Much appreciated his help and professionalism. He is a credit to your business, and gives me confidence in buying products from you in the future.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,361 reviews