Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,396 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords diabolical Autocentre Service MANCHESTER ROAD,BOLTON Tues 29/10/2019 @ 1pm HALFORDS ... MANCHESTER ROAD,BOLTON After searching online for a car battery, I decided to settle on purchasing from Halfords.The battery was £125 + £15 fitting,I took all the details and drove to Halfords Autocentre Reception on Manchester Road,Bolton. On my arrival there was just 1 customer in reception I assumed he'd just had work done as the person in reception was printing out his receipt, the guy said to me "I won't be a minute" after 10 minutes I was pacing up and down,just then two women walked in. Eventually the guy asked what I wanted,I asked if there was any chance they could fit me a battery,I gave him all the details of the battery and price I had been quoted by Halfords online. After wasting my breath giving him all the details,he decided to check himself and then told me "it's £140 fitted" (fancy that same price as I told him) then he said "I will have to nip next door to check if we have any, as it is a big battery "I won't be a sec 2. He then turned to the women at the back of me and asked if he could help them, after all this time being messed about I blew up and told him to forget it! Just before leaving I told him serve one customer at a time,he then mumbled "I won't be long" I walked out. I tried to phone Halfords,guess what? A long,long wait,I hung up in the end. If the rest of the staff are as slow and as the snail that served me (no he didn't actually serve me,he decided to serve somebody who came in after me.) they certainly need training. I have been a store manager for over 20 yrs and any member of my staff were as utterly incompetent as this assistant,they would certainly be getting a verbal warning,why pay bad staff when there is plenty good sales staff out of work.”

Helpful Report

Posted 6 years ago

“Took a bike wheel in for repair. Quoted £10. When we went to collect it could not be found. Gave staff the order number but after literally 3 mins in the workshop he came back empty handed saying the engineers had left for the day & we should come back in an hour & the manager would find it. Not amused. We left. Came back next day. Same result after 20mins in a queue. Told the guy to look for blue aircap & finally he found it after 2 attempts then charged me £12!!”

Helpful Report

Posted 6 years ago

“When they fitted my roof bars they managed to not engage the boot on both sides of the rear bar causing my glass roof to crack! When I complained they denied responsibility! Halfords Ilkeston are absolutely useless and the management are 10 times worse! You need a -100 star on here!!”

Helpful Report

Posted 6 years ago

“I had the misfortune to attend Halfords at Crystal Peaks, Sheffield today where I was confronted by an empty store and no sign of a staff member for ten minutes, (good job I’m honest). After ten minutes a female staff member returned from outside, (cigarette break) and told me the parts Manager would arrive shortly.......another ten minutes elapsed prior to exiting the store never to return, loss of sale £229...very poor service from a High Street store in a ridiculously competitive market.”

Helpful Report

Posted 6 years ago

“Charge me for work not needed”

Helpful Report

Posted 6 years ago

“Huddersfield Branch. Just had my car MOT failed. I have been told it is due to my brake discs being warped. I brought to the mechanic attention that I had only recently had full brake discs and pads changed from themselves not so long ago. He checked his system and confirmed this was only three years ago! I had paid £220 for the front pair! I’ve only done 17,100 miles during that time! I drive very careful too. Never hard in the brakes. They should last between 25,000 to 60,000 according to the RAC. They must have sold me and used VERY poor products! 🤔😖”

Helpful Report

Posted 6 years ago

“20% off when trade old bike in but put price up on bike I was buying by £90 con lol”

Helpful Report

Posted 6 years ago

“Really bad customer service. If you are thinking of buying a bike from Halfords. Dont. Ordered a bike to be delivered to my home for my son's birthday, was wrong bike in the box. I took it to the store (which meant borrowing a car I could fit it into as it was huge) and the ordered correct bike. It came and they built it, it was the wrong size. Told me to come back 3 days later to collect correct size. Did so and bike wasn't built, it went on like this for some time. My sons birthday was 3rd August, he got the bike on 18th. The staff at the bike section were always short staffed and could not deal with the amount of customers. I think a "proper" bike shop will be where I buy my next bike from.”

Helpful Report

Posted 6 years ago

“28 day period for full refund for a faulty bike 2 faults within 24 hours completely unsafe bike hut staff abusive and rude a complete *hole had no choice but take a reduction,even though the bike was in their store for 24 hours! Absolute joke”

Helpful Report

Posted 6 years ago

“I had roof bars and box fitted by Halfords in Berwick. Upon removing the box and rails discovered damage on my brand new car due to missfiitting by Halfords which I paid for. Halfords have rejected their liability. There complaints process is a joke, investigation conducted by the person who fitted the rails and box. Do not get Halfords to perform the fitting unless you want over £600 worth of danage to your car. Disgraceful behaviour by a poor retailer.”

Helpful Report

Posted 6 years ago

“Sudbury Suffolk branch, absolutely awfull, not sure where this company is going but the manager, i think shes called Jade, terrible service and should not be a manager, going back in the day when it was good i always delt with a gent called Danny or Daniel, he should be running that store.”

Helpful Report

Posted 6 years ago

“Bought an Indi ATB2 bike from here a few weeks ago. I'm not really the handyman type and requested for them to build the bike for me. When i collected the bike, it was poorly constructed which i did not realise until riding away and going to turn a corner. This is when the handlebars turned and the wheels didnt because it wasnt tightened properley. The staff at Halfords do not care if you have any issues. I have emailed on three separate occassions and not a soul bothered to reply. Update: 1 week on and the circlular cog caused the chain to slip off, snapping the chain guard, lodging into the rear wheel, snapped the chain and the cog is now bent in half. Again i have tried to call Halfords and was promised a call back, that didnt happen and still no response to my emails. Awful experience, i would not recommend Halfords at all. If you have an issue with your purchase they will ignore you. Luckily no children rode this bike as it was a deathtrap from the moment i bought it.”

Helpful Report

Posted 6 years ago

“Avoid Cycle2work scheme kept me instore for hours going through forms etc to get bike but didn't activate insurance or provide any short term cover so now my new bikes been stolen and neither Halfords or cycleplan will do anything. Shameful”

Helpful Report

Posted 6 years ago

“My car went in for a tyre change and wheel alignment. Instead it came out with a large dent next to the wheel arch the tyre was changed. They are so inept that the service centre, customer service manager (Richard Broomhall) and area manager (Rayleigh and Essex) told me that it was not caused by them and described a completely different car that had been brought in. Now if they cannot tell 2 cars apart that is telling in itself especially as they are part of the motor industry. They acknowledged causing the damage, at least the area manager did and offered to pay for repairs or partial payment depending on price. Since finding 2 prices, which one is minimal, he has ignored all calls, gone to ground. That is poor customer service and cowardly to not even discuss this further after acknowledgment of guilt. I understand that Halfords is not staffed with the brightest individuals and suspect you would be hard pressed to find any qualifications between the staff members but I would have thought they should be competent enough to action a tyre change without damaging a car. I'm now going to pursue this via the complaints procedure as it is ridiculous they cannot pay the money for repair after accepting culpability. Better to go to a more competent autocentre or small garage and don't waste your time with this company unfit to perform basic car repairs.”

Helpful Report

Posted 6 years ago

“Terrible. Needed a brake cable for a bicycle. Looked on their website and they are £1.99. I asked my wife to get one on her way home. They charged her £5. Over 150% above the price it should be. I tried ringing and no answer and cut off with voice message after 15 minutes. Drove down to store and was ignored whilst the one person working stacked shelves. When i realised he was there went over. Could not get a refund because the tills had all frozen? Why was my wife overcharged? That is the price on the till. Apparently their shops are not linked to their website for prices. BE WARNED. Seems like a scam in reality. Advertise a price, you can even check the stock. Get to the store and get charged more than double!!!”

Helpful Report

Posted 6 years ago

“I went this morning to the Portsmouth store at Burrfields with a view to buying a thousand pounds electric bike. I went upstairs to the cycle department and there were not any staff on the sales floor. 2 young lads on the tills with a huge queue on both isles. When asked if anyone could help, they just said no!!!! Downstairs were quite a few staff milling about and when asked if anyone could help me was told not now we are busy. I I eventually asked for the manager and told him he had lost a thousand pounds sale as no one could be bothered to serve me. I will spend my money elsewhere. You wonder why retail shops are going bust all the time but this was a prime example. I will order online from another company.”

Helpful Report

Posted 6 years ago

“If you own a 2015 model Jeep Cherokee do not think about having a dash cam hardwired by Halford's as it is not possible, this is not a Halford's issue but a Jeep problem I believe. There is a lack of a suitable fuse location in the inside fuse box and they are not allowed to go into the engine bay. The work around is to route the cable to a point behind the power outlet in the middle front console and connect onto the pink/yellow wire which is ign controlled to the cigarette lighter.”

Helpful Report

Posted 6 years ago

“Just had a dash cam fitted to my Nissan Micra cc and thought everything ok until today when it is raining. The dash cam is fitted at the top of the front windscreen where the wiper blades do not clear the screen so if recording an accident the screen is blurred by rain. This is surely a bit of a basic error is it not. So just be aware of this before walking off and leaving them to fit it on their own.”

Helpful Report

Posted 6 years ago

“Just stick to selling, every time I take a car to them to do a job I always end up taking it to a proper garage to put right the problem as Halfords also tried to rip me off with a new turbo and egr valve which I didn’t need, should of learned my lesson but gave them another chance a simple job to change a headlight bulb but they managed to ruin my headlight it’s now full of condensation thanks Halfords I’ll stick to euro car parts and a local garage for repairs.”

Helpful Report

Posted 6 years ago

“I placed order online for collection in Coolock Store Dublin It's not the first time I've been disappointed with the service here I went to collect my order and joined the que as normal fine, then spoke with the guy who I gave my order number only to find after searching hi and low can't find the order. I was then asked to follow him to the tools section to see if i could pick out what I ordered hmmmmm I did find what I ordered as he had no glue.. I was then sent back to the cash counter while he disappeared into the back of the shop. I'm now back on the end of the line of customers waiting to be served AGAIN when the guy returns to the counter and proceeded to ignore me and serve the customer in front of me Hmmmm The online shopping is awful and the customer service in the shop is twice as bad. I wont be back ...”

Helpful Report

Posted 6 years ago

Halfords is rated 2.5 based on 1,396 reviews