“Daniel and Renee were a great team.
They advised us well on product suitability the price was excellent and they went over and above when it came to the installation.
We highly recommend Harrison's Carpet Team in Central Wellington.”
“Very happy with service from Harrisons. After flood damage, replacement carpet was installed quickly and expertly. It's been 10 years since original carpet was installed and glad to say their high standards have not changed. Well done Harrisons”
“Absolutely thrilled with my new carpet. Excellent service although a little slow at first. But would thoroughly recommend Harrison‘s Rodney for all your carpet needs. Right down to the carpet layer who was very very helpful and did a fabulous job…”
“My husband and I having been contacting Harrison’s continuously for the past month to get someone to come and check one of our motorised blinds which is not working.
Everytime they’ve taken a call they’ve said someone will come out and see us during the week, or that our details have been passed onto the person who sold us the blinds and a manager will call us and update us on the progress and nothing has been done so far.
This is extremely frustrating that we have to keep chasing up on you guys. To be honest Harrison’s customer service is pathetic.
The blind which is not working leads out to our outdoor deck area which we haven’t been able to access properly for a month now.”
“Great service..
Sales team :)
The guys that did lay our carpet did a great job and so
Helpful..
If you need new carpet give them a call...
You would be hard to find better
Thanks
TEAM
Kevin Lyn & Kizmet :)”
“Very disappointed. Harrisons warranties aren’t worth the paper they’re written on.
We’ve never had a nylon carpet before, but as it is recommended for people with asthma, we opted for Tramonti 430, a solution dyed nylon carpet classified as ACCS6* REHDS 1* CLDS, 15-year fade and stain warranty & lifetime anti-static & installation warranty with 11mm invincible foam underlay for our upstairs bedrooms and hall.
In the master bedroom the carpet is behind the tiles in front of the ranch slider, so it doesn’t go right up to the door.
Harrisons recommend\ a window film to reduce fading. We were thinking of replacing the slider, so didn’t bother and were okay with colour fading, after all it’s a bedroom and not a high traffic area.
So, imagine our disappointment when, in less than 10 years the carpet has started to disintegrate, I can actually see through the carpet to the pink underlay in multiple places. But the colour of the carpet has not discoloured as much at all. Pity it’s falling apart.
The guy that came from Godfrey Hirst, was arrogant with his many years of experience in the industry…..
Told us it was sun fade, well yes, we can tell that, but what about the warranty, well that’s not with us, the carpet only has a life span of 5 years, and we are doing well with how long it has lasted.
How can you have a 15-year fade warranty on a carpet with a lifespan of 5 years? And apparently the window film isn’t a recommendation, it’s a requirement.
In the letter from Godfrey Hirst, they say they have had no other issues with this “batch” and do not consider it faulty. Funny how they only use the work batch not product.
Massive thumbs down for Harrisons
Massive thumbs down for Godfrey Hirst Feltex
Massive thumbs down for nylon carpet”
Hi,
Thank you for your feedback.
I am sorry to hear that you did not have a good interaction with Godfrey Hirst and that you are having issues with sun damage to your carpet. The New Zealand sun is very harsh on our furniture, window treatments and flooring. Nylon does perform better than wool, in these high sun areas, but nothing will be invincible unfortunately.
Kind regards,
Customer Care
“Fantastic service and product. Excellent initial consultation and advice. Great communication and quote. The installation of the flooring and carpets was perfect. 100% satisfaction - highly recommend.”
