“I did not like the rude and abrupt attitude of the carpet layer. I have a small 2 bedroom house and the contractor started at 8.30 am and finished at 8.15pm. The carpet took too long to be put down. Furniture was stacked up in the entrance to my kitchen and in the kitchen as well. I had no room to cook my dinner, I couldn't like the woodburner so I was cold and hungry.”
Hi,
Thank you for taking the time to give us feedback. I apologise that you found the installer rude and abrupt.
He was obviously working very hard to get your install done within the day.
Kind regards,
Customer Care
“Couldn't fault the workmanship, sales consult, even going the extra mile to show me other colour carpets when the chosen colour wasn't available at very short notice.”
“I received excellent customer service from the very first contact I made right through to the installation and follow-up. Extremely happy with our carpet. I would (and have) recommend Harrison’s Carpet Johnsonville to others and would definitely use them again in the future.”
“The initial visit went very smoothly and we were able to choose the quality and colour of the carpet we now have throughout our house. The boys who came to lay the carpet were very quick and the inconvenience was minimal. They did an excellent job and the carpet looks wonderful. Thank you .”
“Our experience with our Harrisons franchisee was great. We had a couple of small issues with the finishing and when we raised these with him, he ensured these issues were resolved quickly and with no hassle. The finished floor looks great - we are really happy and would certainly recommend Harrisons to others.”
“We asked for a quote from Harrison's for carpet and vinyl, and were given a five to accept / decline it - with follow up emails reminding us of the time pressure. When we did accept, and paid the deposit, we heard nothing for a week. I got in contact again to check the deposit went through, at which time the franchisee told us the vinyl we'd chosen was no longer available. Because they are a mobile service, we had to book in another time for her to visit so we could look at more vinyl - this was a bit of a hassle, as we both work full time, and live 30mins out of town. During the second consultation we realised there was no longer any vinyl available in the same price range as the original selection; and thus our quote would now be for more than the competitors we had turned down. We opted to cancel the job, but still had to pay for the carpet that had already been ordered. Our new suppliers installed the vinyl yesterday, and had arranged to collect the carpet from Harrison's to install at the same time. Arrived home to find the carpet missing - because Harrison's had not released the carpet to our suppliers. They will now have to make another trip (hopefully not charging double mileage) to install the carpet at a different date.”
Hi,
I am very sorry to hear that you are disappointed with your experience. If you would like to talk to us further then please contact us at Customer Care.
Kind regards,
Customer Care.
