“From the first consultation to the final clean-up after installation, we could not have been more delighted. Everything is clearly mapped out on what would happen when, and the team met each of the promises.
Great value for money from people that you would always welcome into your home.”
“Awesome customer service from all involved.
Dan and Jackson did an awesome job installing our carpet.
I was very impressed and my boys were happy🙂🙂 with everything.
👍👍for the team.”
“Great service, the fitter arrived on time completed the work in a professional manner,cleaned up and left a very good finish,highly recommend this company.”
“Very disappointed at the amount of surplus (approx 10 sq. metres) carpet despite careful on-site measuring, and your unwillingness to buy it back or help us dispose of it. We purchased a top quality product and this amount of "waste" is unacceptable.”
Hi Gillian and Justin,
Thank you for your feedback. I was very sorry to hear that there was so much "waste" from your job. We usually work hard to reduce that as much as possible.
I will touch base with the Business Owner to see why this was the case.
Thank you for bringing this to our attention.
Kind regards,
Customer Care
“Got there in the end, long wait for carpet to arrive in country, when initially told it was available in country. Happy with the product but laying of carpet was a uncomfortable experience with laying team swearing and complaining. Then laid stairs crooked, came back to lay again, still not 100% with carpet puckered on stairs but prepared to live with it”
Hi,
Thank you for taking the time to give us your feedback.
I was sorry to hear that there were some delayed time frames with getting the product into New Zealand.
I sincerely apologise for the bad language used at your home and that you felt uncomfortable in this situation. This behaviour is not acceptable and I will be following up with the installers who did this job. I will also ask the Business Owner to contact you to come and view the stairs also, if further work needs to be done we can arrange to have other installers come in.
Kind regards,
Customer Care
