Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't be happier with our new flooring, looks and feels great.”

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Posted 2 years ago

“Efficient, friendly service. Prompt with schedual, nothing a bother eg shifting furniture.”

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Posted 2 years ago

“Great service very efficient lovely workman ship Would highly recomend Friendly team7”

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Posted 2 years ago

“Great service, ample time to mull over our selection when Victoria visited. She was interested in us being completely satisfied with our choice. Whole experience was personal, friendly and with best outcome front and centre.”

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Posted 2 years ago

“Harrisons were helpful, quick and so easy to deal with. Our two garages look superb! I couldn't recommend them too highly - just brilliant :)”

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Posted 2 years ago

“We approached Harrison's for a quote for laminate and carpet (which we accepted). We found the process to be excellent from start to finish. The samples provided during the quote, and the advice on the products from Davin and Rachel, were great. The extra information provided about preparing for install was extremely helpful as we are renovating the entire house. This saved both us and the installers headaches. In regards to the companies used for installation, we found them excellent as well. Both companies did a brilliant job and were respectful considering we are living in the house during the renovation process. Someone recommended Harrisons Carpet & Flooring to me, and I would have no hesitation in recommending Harrisons Carpet & Flooring to anyone considering getting flooring installed.”

Harrisons Carpet & Flooring 5 star review on 19th March 2023

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Posted 2 years ago

“Good quality at a good price.”

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Posted 2 years ago

“ive alreaady done that”

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Posted 2 years ago

“Fantastic from start to finish in every respect”

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Posted 2 years ago

“Absolutely brilliant quality and top service very happy with everything 👍”

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Posted 2 years ago

“We were not sure if we could fit garage carpet within our budget for getting our house ready for sale. After visiting some open homes with garage carpet we went WOW, so had to do our house. Harrisons Tauranga fitted us in despite short notice, before the house photos were taken.”

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Posted 2 years ago

“Don't use the one in rotorua. They're crooks”

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Posted 2 years ago

Hi, I was surprised to see your comments. Harrisons stands behind all of our Business Owners, if you would like to discuss this further please contact the Customer Care team. customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Very happy with our new blinds. Highly recommend Robyn from Harrisons in Kapiti. We really appreciated how helpful Robyn was and the excellent service we received.”

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Posted 2 years ago

“Harrisons of North Shore talked a very good game and Rob was very professional in the sales period. They were honest and open about costs we could expect. However, it all falls apart when it comes to the fitting. The fitting was badly done - joins in the middle of rooms, creases everywhere (the website is not letting me upload the pictures). A whole section of carpet had to be completely ripped up and reinstalled. However, as they have our money already they lost interest in completing the job properly. 9 months later and many promises of fitters coming to sort it out and still not sorted. Will have to accept that we will have to get someone else in to fix it all. As Harrisons rely on third party fitters you are at their whim if it all goes wrong and Harrisons won't chase to complete the works. Use at your own risk.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your feedback. I am very sorry to hear this, I will be investigating this today. I will be in touch with you. Kind regards, Customer Care

Posted 2 years ago

Hi, I have spoken with the Business Owner and he will call you today and speak to the installers. Kind regards, Customer Care

Posted 2 years ago

“Terrible customer service, disrespectful, leave the house a tip and they will damage the paint on your walls and skirting boards. Management don’t care if you have photographs of damage and wont offer any resolution for the damages caused by their fitters.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have received damage to your walls and skirting boards. Please contact us via the customer.care@hah.co.nz so that we can see if we can help you to resolve this. Kind regards, Customer Care

Posted 2 years ago

“Fred and the team at Harrisons were fantastic to deal with right from the get-go. Fred was super accommodating with providing several quotes for the different options I was considering for my flooring and was even able to source 1 of my preferences that weren’t available in the standard ranges for me. Fred was friendly, professional, and flexible and had no problems coming back to bring me more samples when I started having doubts about my initial selection. I’ve heard some real horror stories lately from people who’ve had terrible experiences with other flooring companies lately e.g. long contractor/installer delays, quotes taking forever and materials shortages but, I couldn’t have been happier with the quick turnaround and service through Harrisons. My quotes came through quickly and there was a super fast turnaround for the installers being booked in and coming to complete the jobs. The communication through Fred was fantastic, and the installers always turned up on time when he said they were going to. They were also really flexible and accommodating around a couple of issues with my subfloor that needed to be remedied during both of their installs. Fred’s knowledge and experience were a godsend with his recommendations for my flooring and the installer's work was high quality, fast and efficient as well as always leaving the site super clean and tidy. I have absolutely no hesitation in recommending Fred & Harrisons to anyone and will definitely be using them again in the future. Thanks again for all of your help Fred and the team! 😊”

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Posted 2 years ago

“From the beginning to the end of your service was very respectful, informative and pleasant. My elderly father was taken care of and his flooring needs were met and made a difference to his home and well-being. Thank you, keep up the good work.”

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Posted 2 years ago

“Good come back on inquiring, good service on initial visit and installation.”

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Posted 2 years ago

“was so impressed with the trade guys who laid the carpet, friendly, efficient, polite, NO swearing,”

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Posted 2 years ago

“Great service - friendly and responsive to questions and great quality work. We were very happy customers.”

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Posted 2 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews