Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been good up to now everything had been straight forward and easy to understand”

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Posted 6 years ago

Hi Jordan, Thanks for the excellent review. Your feedback is great for us to hear. The team at Hedgehog

Posted 6 years ago

“Decent price given im a relatively young driver.”

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Posted 6 years ago

Hi Thomas, Thanks for the great review. We are glad to see we could save you money on your insurance. The team at Hedgehog

Posted 6 years ago

“The policy stood out because of the cover given and the cost. The site was easy to use and the process only took a few minutes”

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Posted 6 years ago

Hi John, Thanks for the positive feedback! It's great for us to see everything was easy for you. The team at Hedgehog

Posted 6 years ago

Author didn't leave any comments.

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Posted 6 years ago

Thanks for leaving the review! Enjoy the rest of your evening :) The team at Hedgehog

Posted 6 years ago

“Excellent but only thing i don't like about sometime you need to know some information by talking to someone hedgehog don't have that option at all.”

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Posted 6 years ago

Hi Abdul, Thanks for the review. We don't offer telephone support but we are always on hand to help. You can speak with our customer service agents on live chat Monday - Friday 9am- 5:30pm to help, and they respond in seconds! If you need to talk to us out of hours, you are able to email help@hedgehoginsurance.com but these will be picked up during our opening hours. If you were ever in the unfortunate position that you needed to claim, rest assured our claimsline is open 24x7. We hope this helps! The team at Hedgehog

Posted 6 years ago

“Although I have looked for a phone number to call and can’t find one, I need to contact you in regards to proof of my no claims bonus’s that I’ve saved, if someone could send me the telephone number to my emails that would be great thank you miss Susan kelly”

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Posted 6 years ago

Hi Susan, As we are an online based company, we communicate via live chat which is a lot quicker than waiting on hold for a phone call. Our customer service agents are available on live chat Monday - Friday 9am- 5:30pm to help, and respond in seconds! Just head over to our website and start a chat in the right hand corner :) We hope this helps! The team at Hedgehog

Posted 6 years ago

“I didn't speak to staff member”

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Posted 6 years ago

Hey, thanks for the review! We will take this as there weren't any problems :D If you do need to talk, our live chat opening hours are 9am-5:30pm Monday - Friday and one of our customer service agents will reply in seconds. The team at Hedgehog

Posted 6 years ago

“It's ok just needs to be someone there for further assistance if you need it”

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Posted 6 years ago

Hi Kayleigh, Thanks for the 4-stars! We are always here to help! We are available on livechat 9am-5:30pm Monday - Friday and one of our customer service agents will reply in seconds. If you need to speak with us out of hours, our email is help@hedgehoginsurance.com and we will respond during our opening hours. If you were ever in the unfortunate position of needing to make a claim, rest assured our claims telephone line is 24x7. We hope this helps. The team at Hedgehog

Posted 6 years ago

“I have max no claims bonus but my insurance still high I dont understand what is the point I have over 10 years no claims but I pay more then 20 years a go”

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Posted 6 years ago

Hi Cengiz, There are many other factors alongside no claims bonus that change the cost of car insurance. However we are glad that we were the most competitive for you. :) Thanks for leaving the review. The team at Hedgehog

Posted 6 years ago

“Very easy to apply online, so far so good”

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Posted 6 years ago

Hi Victoria, Thanks for the review! We are so glad that everything has been good so far. The team at Hedgehog

Posted 6 years ago

“Okokokojio”

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Posted 6 years ago

Hey! Thanks for the review! We'll take this as all good :D The team at Hedgehog

Posted 6 years ago

“This is an online service I know. However I would still like the ability to talk to someone if needed to ensure all documents are correct”

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Posted 6 years ago

Hi Jacie, Thanks for the review! We are here to talk if you need us. Our live chat agents are available in seconds Monday - Friday 9am - 5:30pm. Speaking via live chat saves you the lengthy phone calls and being put on hold! Click here if you'd like to talk to us https://lc.chat/now/10180442/ We hope this helps. The team at Hedgehog

Posted 6 years ago

“Good”

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Posted 6 years ago

Thanks for the review! We really appreciate it. The team at Hedgehog :)

Posted 6 years ago

“The process was quick and easy.”

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Posted 6 years ago

Thanks for the great review, Jane. We're glad to hear it was quick and easy! The team at Hedgehog

Posted 6 years ago

“Good cover at a good price Only still waiting for my paperwork. 2 weeks after buying insurance”

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Posted 6 years ago

Hi Graham, We are really sorry that you are still waiting for your documents I have checked our system and I can see that these were sent out today. They should be with you shortly. Thanks for leaving the review! The team at Hedgehog

Posted 6 years ago

“An easy and good web online experience.”

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Posted 6 years ago

Hello, Thanks for the great review! We are so glad you had a good online experience with us. The team at Hedgehog

Posted 6 years ago

“Good company to do business with”

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Posted 6 years ago

Thank you for the kind words! We really appreciate the feedback. The team at Hedgehog

Posted 6 years ago

“Straight forward and easy to apply”

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Posted 6 years ago

Thanks for the great review. We really appreciate hearing your positive comments! The team at Hedgehog :)

Posted 6 years ago

“It was very quick and easy to purchase car insurance”

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Posted 6 years ago

Hi Joel, Thank you for the review! We are pleased to see everything was quick and easy. The team at Hedgehog

Posted 6 years ago

“Fortunately not had to make a claim as yet. That will be the time to make an honest review”

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Posted 6 years ago

Hey, thanks for the review! We hope that you never have to claim, but if you do we promise to look after you! The team at Hedgehog

Posted 6 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews