Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used to help. Now unless you get a supervised on to verify what is happening the support is not there to help. They are there to read a script only. Nothing will be advocated for you at all. They say things are taken care of but they won’t be. Some don’t offer information that others will. Unfortunate indeed”

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Posted 3 years ago

“They marked my primary account as a duplicate, made me delete it, and refused to merge my accounts. Instead they forced me to delete the account with all my information on it, because they marked it as a duplicate. They also were the least understanding representatives ever.”

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Posted 3 years ago

“Unprofessional customer service ever seen. Agents, supervisors, their listening level are very low. -10/10 rate experience. I pass 4 Hours waiting someone to resolve my problem, can you imagine an agent pick up the phone while I was explaining my situation then disconnected my call. No skills to help customers Both Agents and Supervisors.I recalled day after day around 2 weeks no one was able to help me, I ask to have rating experience no one was able to give me the form for rating my experience”

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Posted 3 years ago

“Absolutely awful service, not a single soul wanted to actually help me and I sat on hold for twenty minutes only to be hung up on twice and then told that I would get a call back. In the end, I never got a call back and no one at Uber cared to help. I lost my phone and the help needed to be urgent but even weeks later no help was given. Going to use Lyft from now on for the sole purpose of not having to go through this lousy support system ever again.”

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Posted 3 years ago

“Extremely bad experience with Uber in South California! I scheduled a ride to the airport San Diego International a month ago. The driver was assigned a few days ago. Do you think that people going to the airport for a party or for a flight? Any person would say for a flight, right? We guess our driver “Alex” wasn’t one who thought the same. He decided to cancel our trip 15 minutes before the scheduled time. So, at 4 am I saw a cancellation notice. We found a driver with Lyft but it was 30 minutes late. And we were late for our flight too. We had to reschedule our flight and pay additional $118. Instead of coming at 11am direct flight, we would come at 10.20pm with two stops.”

Uber Support 1 star review on 13th December 2022

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Posted 3 years ago

“I spoke with 8 different support staff employees after they removed the delivery tab under preferences. No one knew how to fix it. Apparently it's the first time this happened. Not true. I found other people online with the same issue. Some even years back. The funny thing is I think I found out how to fix it myself, but it will require a week offline as they will need to redo my background check. This was performed a couple of months ago when I created my account. Forget it. I will stick with Door Dash. They don't have a bunch of useless idiots working for them.”

Uber Support 1 star review on 11th December 2022

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Posted 3 years ago

“I wish I could give a 0 star rating as this is the poorest customer service I have ever experienced. Uber has deactivated my account for an u known reason, refuse to supply effective communication and refuse to stop Uber pass payments as I do not or cannot utilize the app. Please use a different rider service as they do not help to assist irbb bc people communicate with riders”

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Posted 3 years ago

“Garbage support , they hired Indian and Chinese who even can not speak English”

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Posted 3 years ago

“Terrible customer service. I waited over two hours for a delivery, received an inedible incinerated and cold meal which went straight in the bin, so had to pick something up in the local chippy. Almost 3 hours later and now support has contacted me I've sent them photos of the burnt food now in the bin with no refund/discount offered after wasting my time messaging them back and forth, I am subscribed to Uber one and I haven't seen any of the promised benefits with discount on late deliveries or any better customer support, I wouldn't bother paying for Uber one. I doubt I will use this company in the future. Contacting trading standards tomorrow to get my money back.”

Uber Support 1 star review on 6th December 2022

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Posted 3 years ago

“It's so annoying that drivers doesn't come to the request address. Drivers report not having the exact address rather a near by road. Uber should make amends to this please. I had to come out of my house to be looking for driver. Driver was on another road completely. That's bad.”

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Posted 3 years ago

“Check to make sure you have everything, all items before exiting vehicle. I mistakenly dropped my garage door opener on the backseat. I have been on a never ending roller coaster ride with Uber app and customer support for 3 hours! I’m unable to gain entry into my home. Luckily my phone has 10% left. I will wisely call a locksmith. It’s becoming dark and colder. Uber has been too busy doing nothing but sending automated messages!”

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Posted 3 years ago

“Terrible Custumer support No one get back to for months to sort this issue.”

Uber Support 1 star review on 30th November 2022

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Posted 3 years ago

“I was charged for a ride that I didn't take and the didn't want to refund me my money had to dispute it with my bank in order to re coup my funds that they stole from me I completed the ride with Lyft and not Uber I cancelled the ride because they were taking to long to find a driver that is so wrong I won't be riding with Uber ever again especially after they stole my money out my account horrible customer service to boot”

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Posted 3 years ago

“Background checks are a great way for them to basically make you quit. I drove over 2000 trips for them within 7 months. Thats a lot of rides. I changed cities but I had an inactive license on file, after I contacted "Checkr", they corrected everything and contacted uber that I had passed all parts of the background check. But uber never reactivated me and everytime I contact them, they send me automated messages that show they dont actually read my problems or my information. I have literally sent pictures of emails from Checkr and even my background check itself, and they dont even reply with a real person. My background check has been good to go for 6 days. Less drivers means they make more money on their fares. Yay capitalism!”

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Posted 3 years ago

“I was charged for a ride but no one ever showed up to pick me up! When I contacted them they said that I had to call my bank which the bank said that Uber lied! I have contacted my lawyer, fraud department, and the BBB!”

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Posted 3 years ago

“I have a Tesla and have had 2 over past 8 years. They have been using tesla Uber credits voucher rather than a loaner car, when you need service for about 3 years now. I’ve used them 4 times in the 3 years. You get usually $100/day or a combined amount for several days ($400 for anticipated 4 days) in service. I’ve used Uber black, Uber lux on these occasions no problem. The voucher itself indicates only restrictions are Uber eats and you are responsible for the tip. This past time I was charged my personal payment in lieu of the voucher and Uber stated it’s because I used Uber black which the voucher “clearly” indicates that as restriction in the voucher. I sent proof and uploaded it multiple times as well as proof of using Uber black and Lux previously with tesla voucher Uber credit. They continue to parrot same thing now 6x, while simultaneously refusing to acknowledge the verbiage on the actual voucher or my previous proof. I’ve asked to speak to a supervisor and someone on the phone. They have ingnored my requests completely and stopped responding altogether and just keep sending me requests to rate their service.”

Uber Support 1 star review on 20th November 2022

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Posted 3 years ago

“Uber trans it's customers with utter contempt, there is Zero human contact available when things go wrong and they just don't care because it saves them money, please fight back people and stop using them. Uber support in non-existent they totally do not get the importance of second line support and I'm convinced their business is going to suffer as a consequence. I really hope they suffer as a company because of their utterly dire customer support, they treat us like robots, there is zero human support available and it is done to save money for their pathetic business model. Let's kill Uber they don't deserve success when they treat their customers this way, they are utterly useless. I work in digital IT and anyone who has any idea about digital IT understands that second line support is vital, without it your business is likely to suffer in the long run. I don't see uber collapsing any time soon unfortunately because they have an undeniably good product but I REALLY hope they suffer for their profligate attitude towards human support. Ive been trying for 2 months to resolve payment issues, I have deleted the app multiple times and re-entered card details multiple times and I just cannot fix it.Their on-line help consists of hundreds of suggestions that don't work and they offer zero second-line support. So they have created an enemy, not only am I never going to use it, I'm now on a crusade to make sure that people understand the contempt they have for their customers. If you want to see how to do second line support properly take a look at express VPN - absolutely excellent second line support tat gets it, or Easy Jet in the UK they also get second line support, UBER is utterly useless.”

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Posted 3 years ago

“If I could give -5 stars I would. The Uber Customer support agents are AWFUL, DREADFUL and HOPELESS. I don't know how much they are paying these people who BARELY SPEAK English but it has to be bad. They talk over you , they hang up on you when they can't understand you (which can be pretty bad if you are on the road in a dangerous area and need help)...and they rarely give you the help you need...in fact, they nearly never do. Don't drive for Uber because when you inevitably need serious help, you will suffer (at best) and be in great danger like I am right now (at worst).”

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Posted 3 years ago

“Having trouble getting in touch with a human being. Not COOL AT ALL!!”

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Posted 3 years ago

“Well today I paid for an Uber ride, and as I am standing at the barbershop waiting, the Uber driver pulls. He pulled in at the bar in between 2 vehicles, and I was unable to see him. As I was standing outside side the barbershop, I received a message from Uber that my ride was canceled, and then I saw the Uber driver backing out and leaving. Then I see where they still charged me $5.50 after the ride was canceled. Uber is starting to get as bad as Lyft, and I quit using Lyft for these same reasons. Well it is time to find another way to get rides.”

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Posted 4 years ago

Uber Support is rated 1.1 based on 2,773 reviews