Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a UBER driver for about 4 months and this is it for me. I want to put my honest 2cents in to help someone. Safety: you're pretty much on your own. Protect yourself at all cost don't be a victim because these gigs are not concerned about your safety. Customer support: These people are clueless and not properly trained. They have no clue on how to solve anything. Even if you put that your situation wasn't resolved they automatically put it as resolved. So you have no follow up calls to look forward to. Delivery: Sometimes they send you to the wrong address. Situation that actually happened to me. They sent me to drop off a package for a customer and sent me to the wrong address and no one knew who the name on the app of the UBER was. The guy actually let me inside of his "fenced in hidden property" and had no clue what I was talking about. Thank God I made it out of his property. But it actually creeped me out that the app sent me to a complete stranger address that didn't order nothing or knew the name of the order. When I called customer support about that situation they were clueless and didn't care. So I just dropped the package back to the store I picked it up from. Pay: They deduct a lot of money from each order you get. The pay is not enough to begin with and now imagine them now deducting from what you already don't have enough of. The customer tipping you is how you make money and even with that you don't even really know how much the customer actually tipped you unless they gave you cash. I wouldn't recommend no one doing this as a living because it's not worth it. Driving around and putting all that mileage in your car is not worth it. I recommend doing this gig only if you have no other way of making money. But be safe and don't be a victim. Protect yourself at all cost as an Uber driver or a Customer. Also I would recommend only ordering from places that put a seal on your drink and food products just in case someone tampers with your food you will know. Some restaurants just send out your food easily to access. So think about that. 🤔 Hope this helps. Goodbye 👋 UBER! ✌️”

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Posted 4 years ago

“Uber is taking 50% of fare in Louisville KY area leaving some drivers not making any money! All Uber X drivers needs to stop driving in protest of unfair labor practices!”

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Posted 4 years ago

“they do not help in any way, they only delay the solution of the issue and waste time”

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Posted 4 years ago

“The Uber driver picked up some stranger and bought them to my house instead of my bringing my mother home. When she realized what she did, she made the person order an Uber so she can take him home. Uber said it was my fault and refused to reimburse me or give me another ride. I’ll be using Lyft from now on.”

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Posted 4 years ago

“Ubers' Customer support is horrible. I have been an outstanding driver for Uber since 2016 and I am appalled by the customer care for this company. I cannot even begin to explain how many times I had to go through multiple agents to help me with an issue. One time, one of them couldn't update my vehicle properly, wasting a WHOLE day of earning a living. I am a full-time driver and I take it seriously. In recent events, I am aware of the recording laws in my state and I was just trying to update the information about my dash camera. I had to go through 3 agents because not one of them had the decency to tell me that I was able to go into my settings and update it. All of them literally told me to contact the manufacturer of my dashcam when I stated clearly that I am trying to edit my information to the uber app. I even went as far as showing them a screenshot of what it says on Uber's site about video recording and registering the camera, and still, I had no proper compliance. The majority of the agents have no clue what the guidance rules are for uber nor understand proper English. Please do something about this”

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Posted 4 years ago

“I have start chatting with an agent , and she couldn’t give an exact solution for my concern and also she wasn’t answering my questions while I was connected to that agent, she is very rude and mean as well and I know her name too, I didn’t want to add the name in here , because I don’t want to cause any trouble to her job, but you have to really try hard to improve your whole team, not only the support”

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Posted 4 years ago

“I determined my trip to be from San Diego to Rancho Mirage in California (the trip was around 117 miles), After me and the driver reached 30 miles away from my destination, suddenly the trip was cut on his phone, and I received a request to rate the driver and a receipt was sent, while we were still on the high way!!! At the same time, the driver got a request to verify his identity by taking a photo of his face. This was very weird and unsafe and scary incident!!!! I had to take another ride to reach my home. Easily any driver could have been able to kidnap me because we were not anymore tracked by Uber company via GPS. Suddenly the trip was ended, I was not reached to my designated destination, and now I will not get reimbursed by my work company because my ride was not from my work in San Diego to my home, instead it was split to two trips for unclear ambiguous reasons. This is ridiculous and not acceptable!!!”

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Posted 4 years ago

“Uber drivers seem to have the right to make you wait for 11mins, then cancel at the last minute, less than 1km away. How is this acceptable? It a customer cancels a ride, we get fined but it is ok for these clowns to cancel left, right and centre?! Sick if their entitlement”

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Posted 4 years ago

“Bought Uber gift card through third party. Redeemed code and it was applied to my acct as UBER CASH. Though it shows as available balance, I was told it's not an accepted payment method any longer 5 minutes after redeeming it. Won't give voucher or refund. They insist I get refund from third party, makes no sense. They accepted and redeemed gift card, how can it not be an accepted form of payment? It's their gift card and it's now in your account. I can't use it and third party did their job, obviously, why would they be responsible for refund if the gift card was redeemed by Uber? I've contacted customer service several times and they don't even bother reading my messages as at first I was getting canned responses, now NO RESPONSE”

Uber Support 1 star review on 7th October 2022

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Posted 4 years ago

“I payed for an uber, through ideal before the uber even arrived. The uber never showed up and my money is gone. I feel scammed.”

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Posted 4 years ago

“If I could give 0 stars, it would be too many. Took one Uber ride in about 3 years and within twelve hours my account was hacked and I got $108 charge on my card. I cancelled the card and put in a claim with my bank… but only after trying to contact Uber for 3 days. Their only solution: keep sending “reset password links”, even after I repeatedly told them I could no longer access my account. Fast forward a month and it happens again… with a new card that Uber had no access to. This time 5 charges totaling around $300… again customer service was absolutely useless and worse, wanted the first 6 and last 4 of my card number AND the expiration date. Also note, I placed a stop payment on anything Uber.. they got around it by changing the format that they charge (changed from Uber.com to help.Uber.com). Keep asking for my bank info and claiming they can’t delete the hacked account until they have all my card info. An utter and complete scam of a company. I’ll warn everyone I know not to use any form of Uber. Also, little known fact (the only useful thing provided by anyone in customer service), they had a massive system hack in the beginning of September 2022… but you don’t hear about that anywhere, do you? Just take a look at the Uber Newsroom on their website. Stay away from them; they’re a terrible company and have the worst customer service I’ve ever dealt with.”

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Posted 4 years ago

“worst customer service. 90% of the people doesn’t have an idea about what’s going on. and i guess uber doesn’t provide the associates proper training. i had to call atleast 20-25 times just to activate my account. in addition, most of the associates were providing me with false information”

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Posted 4 years ago

“Customer support hung up on me. WORST SERVICE I HAVE EVER DEALT WITH. Agent should be fired or trained accordingly. I am appalled with the service I received.”

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Posted 4 years ago

“I had a terrible experience while I was having a trip with Uber in Madrid. the driver was completely out of his mind, driving like a drunk, a truck almost come to us. the driver did a bigger route that was planned he just get lost and couldn't get back to the GPS route. I needed to help him to go to the final destination. Arriving at my place I was charged plus 10€ it was supposed to cost After contact the customer service the answer it was they can't refund because I was asking the refund repeatedly... it's just insane. So, driver terrible, customer service, horrible experience.”

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Posted 4 years ago

“Their customer service is horrible. It's difficult to reach them. You have to pick a specific reason of why you want to reach them, even then you sometime can't actually email them. Sometimes your issues aren't listed in their selections so you have to pick something where you can email them to explain your different problem. Then they send an automatic response. Then it just progresses from there to the point where they say " we have opened a ticket on this and will work on the issue" and you never hear from them again and the issue never gets resolved. To this day I still can't tip over the app. If I don't have cash I have to hope that the driver has Venmo or something.”

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Posted 4 years ago

“THEY NEVER EVER LISTEN TO ANYTHING I HAVE TO SAY. THEY ARE EXTREMELY RUDE, THEY HANG UP ON DRIVERS, THEY WASTE DRIVERS TIME BY DELIBERATELY IGNORING THE DIRECT CONCERN EVEN AFTER I HAVE PROVIDED THEM WITH SCREENSHOTS AND EXPLAINED THE SITUATION IN A VERY CLEAR MANNER SEVERAL TIMES. THEY TOOK OVER 24 HOURS TO RESPOND TO ME ONLINE ONLY TO STILL GIVE ME THE WRONG INFO AND TOLD ME SOMETHING THAT HAD ABSOLUTELY NOTHING TO DO WITH WHAT I SAID OR EVEN THE ISSUE WAS. LONG STORY SHORT, I HAD TO DO MY VERY OWN CALCULATIONS AND LOOKED AT MY ACCOUNT DIRECTLY ON THEIR WEBSITE SINCE ON THEIR APP IT WASN'T CORRECT AND SOLVED MY PROBLEM MY DAMN SELF. MY CONCERN IS WITH UBER IS THAT I TALKED TO SOOOOOO MANY SO CALLED AGENTS AND SUPERVISORS AND NOT ONE OF THEM WAS ABLE TO PIN POINT THE EXACT PROBLEM BUT INSTEAD EVERYONE KEPT ON PLAYING GUESSING GAMES AND KEPT ON GRASPING AT STRAWS INSTEAD OF FINDING OUT WHAT THE REAL ISSUE WAS. ANOTHER MAJOR PROBLEM IS EVERYTIME I CALL I GET SOMEONE IN INDIA WITH A VERY THICK ACCENT AND A HORRIBLE PHONE CONNECTION. I HEAR DOGS IN THE BACKGROUND AND AT ONE POINT I EVEN HEARD A DAMN 🐄 IN THE BACKGROUND MOOING WHICH I FIND VERY VERY VERY STRANGE. UBER HAS MORE THAN ENOUGH DAMN MONEY TO HIRE PEOPLE RIGHT HERE IN THE USA INSTEAD OF HIRING THESE RUDE, LAZY, INCOMPETENT AND EXTREMELY UNPROFESSIONAL PEOPLE IN INDIA OR OTHER PARTS OF THE WORLD ONLY TO PAY THEM LESS JUST TO SAVE THEMSELVES SOME MONEY. I HAVE HAD ENOUGH OF THESE PROBLEMS WITH UBER "SUPPORT" WHERE THERE'S ABSOLUTELY NO SUPPORT WHATSOEVER AND THIS IS THE ONLY OPTION I HAVE SINCE THE GREEN HUB HAS CLOSED IN MY CITY DURING THE PANDEMIC. ENOUGH IS ENOUGH.”

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Posted 4 years ago

“Idiots.”

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Posted 4 years ago

“We had to book an uber 3 times (first 2 timed out). The third time the driver showed up, my husband leaned in to confirm, the driver shook his head and drove off??!! We wrote uber, First time they said basically “tough, it happens”. We are seniors. I wrote back and said I wanted to review the driver. Told no go. We didn’t take the ride so we can’t rate him. But they would give us a 5£ credit. It is now over a week later and we never got the credit. What a scam to get rid of us. When I wrote back to say I didn’t receive the credit, they ignored me.”

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Posted 4 years ago

“Took Uber from my home to the airport this week (Sept 2022). Didn't realise I had to tell the driver to take a non toll route which we could have done as we had plenty of time to do so. Maybe it's my fault. I ended up being charged extra $13 for tolls on the trip and then reservation charges and something else. Ended up having to pay $20 more than the original quote. Uber does not have anywhere in its website to complain about this sort of thing. I'm really upset.”

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Posted 4 years ago

“I was picked up late in the evening. As the driver pulled up to my house, I told her to pull up behind my husband's vehicle so she didn't block the side street. She drove a few feet further as if she didn't hear me - and proceeded to block the road. A car was waiting for her to move out of the way. She got very flustered - yanked my suitcase out of her trunk and took off. My backpack containing my wallet, charger, and epilepsy medication was still in her car. I managed to catch her at the end of my street - I was running, shouting, waving my arms. She either ignored me or didn't see me. I promptly called uber support which connected me to her. She wouldn't answer so I left a message. She never responded to me. I called her a few times the following morning before she finally picked up. Her excuse was, she turned off her alerts or whatever when she went into the grocery store less than a block away from my house to use the restroom. She said she then picked up another passenger (her uber "app" was off so she never received calls or messages... but she picked up another client right after me....??). She said she realized the mistake when the passenger handed her my backpack thinking it was hers. I was frustrated but let her know that I could meet her in a parking lot or a public place near where she lived so she didn't have to go out of her way to bring me my backpack. She declined and brought it back to me that even. Despite all of this, I was still charged a $15 return bag fee. One of my medications was missing from the backpack. I wrote several emails explaining all this to Uber support, and they just kept sending back the patented response that my driver had to go out of her way to return my bag. I will never use or Uber again.”

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Posted 4 years ago

Uber Support is rated 1.1 based on 2,773 reviews