Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,675 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are terrible , you don't get no help”

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Posted 2 years ago

“I phoned 833-USE-UBER to get a price quote and potentially order an Uber via phone. The agent who answered was surly and directed me to use the app. I explained that I do not have a Smartphone which is why I am using the phone service (and I have an online account). He told me he couldn't help me if I didn't have a phone. I asked if he could at least quote me the price since the online app will only quote the price for an immediate ride, but not an advance time or date. He said again, I can't help you and hung up on me.”

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Posted 2 years ago

“The worst customer service I've experienced in a long time, maybe ever. Web chat employees are rude, misinformed and will lie to end chat.”

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Posted 2 years ago

“Horrific, absolutely horrific. My 4 year old son and I are about to become homeless because of Uber Customer service. This is not a joke. I am a driver and I have spent the last 48 hours on 16 different calls and 20 chats. Look me up Simon H. I have been a driver on and off for 8.5 years with over 11,000 rides under my belt and a nearly perfect 5 star rating. I had a change of phone number and email address during COVID. I had stopped driving and had to set up a new account to order eats. When I wanted to go back to driving this past October it took me two days to get the attention of a US Based customer service agent who got me access to my old account and fixed the problem immediately. I have been a high school teacher for the last 10 years and thought I could rely on Uber driving during my career switch. I am down to the wire on paying rent right now and am out of food to feed my 4 year old because three days ago they shut down my account claiming I was multi accounting even though I asked customer service to close my Uber eats account I had opened during covid due to inability to access my main account. I received a message after being lied to, hung up on, etc by india all day yesterday, that today it had been ruled my account is perma banned from driving Uber with a dubious claim that my former Uber eats account had been shut down..... I hope it was shut down because I asked them to do that. Not because of fraud but because I regained access to my driver account. Uber has put me in a position where I likely will be evicted from my home. My 4 year old and I will go hungry and be homeless until this is resolved. I have a f-ing masters degree and this is how the drivers are treated? Ridiculous. If anyone wants to join me in filing a punishing lawsuit against Uber due to the substandard, lying, cheating, fraudulent customer service agents I am game. At this point there is nothing to lose. Uber can contact me directly and opt to settle before it reaches the courts but you will be paying me every single day of lost wages between now and then for not giving me an avenue to rectify whatever false claim you have made against me. When someone can no longer access an account due to a changed phone number and e-mail address and when their customer service is so absolutely abusive there is a case to be made for lost wages, emotional damages due to being lied to to get you off the phone, I requested a total of 65 times to speak to a higher up manager and was either lied to or straight up hung up on. Uber needs to be shut down for good. They take 50% of wages from workers, and supply next to zero customer support which put people like me in dire financial circumstances. The thing is ... they did not even notify me that they had closed my only active account not a single email notification nothing. They just decided to close my account while I was actively driving and there was zero recourse. If anything has happened the customer service agent that I asked to close my old account has committed fraud or failed to close the old account and now I am being punished for it. This was before they stopped letting you give customer service your social so I have a feeling it is likely an Uber person in India may have stolen my identity and a former account and there is no one I can report it to in order to rectify this issue. It is absolutely absurd. I WARN ANYONE NEVER EVER PARTNER WITH UBER FOR WORK. THIS IS A TOTAL NIGHTMARE AND NOW I AM JUST SITTING HERE THINKING ABOUT HOW I AM GOING TO NOT BE HOMELESS IN 2 DAYS. UBER USA CALL ME IMMEDIATELY BUT SEND ME A TEXT FIRST SO I KNOW I WILL NOT BE LINKED UP WITH INDIA AGAIN. YOU SHOULD FIRE YOUR INDIAN CALL CENTER WORKERS ENTIRELY THEY ARE ABUSIVE, LYING FRAUDS, PLAYING WITH PEOPLES LIVES AND WELLBEING AND I WILL NOT BE MISTREATED EVER AGAIN BY YOUR JOKE OF A CUSTOMER SERVICE. - SIMON H. 424-537-8770”

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Posted 2 years ago

“Can't log in because I don't have access to the card I used to use and can't contact anyone because there's no phone number to call for assistance.”

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Posted 2 years ago

“I don’t know if it’s a robot or just somebody who can’t speak English. They respond to a screenshot with a date and time on it by asking for the date and time for example, just for example it’s not just bad it’s so incredibly bad you can’t explain it.”

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Posted 2 years ago

“Their customer service ABSOLUTELY sucks! There is no way to contact anyone, they never help with any issue. I’ve been asking for help to obtain invoices and all they do is say “we understand your frustration, we will send the invoices in 48hrs”… this has been going on for 2 months!!!!!!!!!!”

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Posted 2 years ago

“It’s been more than 10 days and Uber support cannot resolve a simplest of an issue of account activation. I have provided them with every single piece of document. All I get from them is we have escalated the issue to our higher up they will get beach to me in next 24 hours. They never do. You can’t speak to their manager or supervisor because they simply refuse to transfer your call. Neither Uber Support can follow up on an escalation nor can a driver partner speak to anyone else other then Uber Support. Uber Support is the most useless customer support I have ever come across. Zero process, zero feedback, completely opaque and inaccessible. Shame for on you Uber”

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Posted 2 years ago

“wish i could put no stars they’re extremely horrible i dont know who trained them at all. you have a few great ones but 90% of them need to FIRED. all they do is lie and transfer you”

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Posted 2 years ago

“1000% the worst customer service I've ever experienced. I've been waiting for over a month for my background check to get approved so I can drive for Uber Eats. Since it typically takes 3-5 days, I've reached out to their support team 3 times now and not a single person has been able to help me. The 2nd guy accidentally switched my application over to RideShare, so now I have to start over LOL GOOD JOB, GUYS!”

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Posted 2 years ago

“Uber block my account without any notice. Not even get any information or contact to me. My account is block since last 2 days. I tried to contacted them, but no one reply me yet from uber. This is very unprofession and so rude.”

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Posted 2 years ago

“Uber support is the worst customer service I’ve never been helped on any of my issues they navigate you through toll roads and then they don’t pay you for the toll and meanwhile it was like a three dollar trip. The company is unfair. Unfortunately I need a little side money, but they send you a lot of two and three dollar trips, you may not even get that much because that includes an expected tip. I don’t blame people for not tipping. Their prices are so outrageous for delivery. Why would they want to tip? Thank God for the people that have given some really great tips otherwise I won’t be doing this company doesn’t care about the customers or their drivers some really great reviews out there”

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Posted 2 years ago

“Uber is the worst service they use their drivers take advantage of them they overcharge their customers for a shot ride it's all about Uber it's not about the customers it's not about their drivers they have no respect for their drivers they use them like things”

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Posted 2 years ago

“If I could give Uber support no stars I would. Absolutely a waste of time and money. I would fire the Indian call centers they put you through. My first policy would be that you can’t join the support team unless you have a minimum of 6 months as a Uber driver. Excluding them taking a portion out of every ride. Weekly quest no longer weekend quest. As for shopping for customers minimum of 15 dollars. Uber support they absolutely do nothing to solve any situation or problem you have so why are we paying them?”

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Posted 2 years ago

“I’m a Uber Driver and they under paid me by not giving me the whole amount which was over $17and paying me less like $6 after the order was completed. Plus the drive was 45mins and 47sec… Uber will cheat you”

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Posted 2 years ago

“The worst, absolutely awful ”customer service” you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced. They should be sued.”

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Posted 2 years ago

“Fraud fraud fraud”

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Posted 2 years ago

“I kept getting disconnected from customer support so I chose the book a ride option. I was trying to help set up a friend with a disability. As soon as I told the guy that I had a question he said I could only use that line if I wanted to book a ride. I tried to explain, but he just spoke over me. I said ok, I'll book a ride, but he hung up on me.”

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Posted 2 years ago

“Driver charge an extra cleaning fee as I am a tradesmen. They all should have adequate vehicles for every day travelers”

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Posted 2 years ago

“My husband and I were really shocked about the rudeness and the worst ever comportment we have noticed in an Uber USA driver! This woman/driver was driving like crazy, whenever we asked her something, she didn’t answer us and once I told her that we want to go to a specific Stanford University building, she answered: « I cannot do anything, I am driving » in a really really bad and rude way! It was like she has met us before and did not want to serve us and was nervous! Once we were getting out of her dirty car, I told her that it’s a pity of her to be so rude and then she answered us « YOU are rude »! We were really badly surprised and shocked and I told her « ok, I will report you for this bad behavior » and of course she hastened to do the same and reported me in order to convince Uber that she is right! And instead of investigating the case, Uber restricted my account??? Although they have never noticed any problem with our behavior all the last days we were using Uber, they restricted my account in order not to use it. I had NO attention to use Uber, as well!!!! I am 100% sure that her bad behavior has also disturbed MANY other customers, and we are not the only ones!”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,675 reviews