Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,675 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Uber for a very long time - always choosing it over sometimes better apps (mostly because I couldn’t be bothered to have more apps on my phone). But recently, I had a taxi ride where the driver clearly took a longer route and also made a mistake at the end making the ride much more expensive as usual. They dismissed it completely and did not refund even partially. I am extremely disappointed and will not be using it again. Have just downloaded another much better app. No more Uber.”

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Posted 2 years ago

“Don’t use Uber reserve a car ever., reserve red car 3 days before airport ride. Driver Alex canceled last minute. Get traditional car service or taxi for all airport trips”

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Posted 2 years ago

“I ordered the car 12 hours in advance. 10 minutes after the scheduled pick-up I received a message that the taxi would not come.”

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Posted 2 years ago

“Its crazy Ive been having these issues being that I drive and use Uber. There is no way to talk to live person being I've had several issues with payments as well as being taken proper routes for my trips. Refunds are hard to get unless it's one of there specific topics.”

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Posted 2 years ago

“My driver cancelled the trip. I was charged cancellation fee. Customer support refused to refund it! I will never use uber again”

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Posted 2 years ago

“Its been seven day and a little bit since the uber driver in a ride told us to get cause he had change his mind about a trip and then took off with my whole purse and phone. I have a cctv camera of the incident. I wrote to uber a few times and they have not responded nor done anything. I highly disgusted by ubers level of customer service and they driver.”

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Posted 2 years ago

“Horrible support. They end the chat out of nowhere without even solving the issue or trying to understand it.”

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Posted 2 years ago

“Uber is a total scam! I've been waiting for a refund for the past 20 days, and guess what? It's nowhere in sight. When I tried to reach out for help, there was no direct number to contact them. It's like they're hiding from their responsibilities. This whole ordeal is terrifying. Spare yourself the agony and steer clear of this app. It's nothing but a scam.”

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Posted 2 years ago

“1st call zero help, the ride you took was in Germany , we can’t help you. Redirected to a chat , no one answered ( and the timer stops after 1 hour). 2nd call was worse, didn’t help at all, when she tried to finish the call with “ is there any more I can do for you” I tried to explain that she hadn’t helped at all … SHE HUNG UP”

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Posted 2 years ago

“Very horrible customer service, tried both the phone line, and online chat. Extremely unhelpful, a bit rude. I actually hung up the phone before I said something mean. Not happy with Uber customer service at all. Been using Uber for years, but due to this issue and treatment I will switch over to Lyft.”

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Posted 2 years ago

“Bad student drivers that have no experience of driving and with in one week they driver Uber. Saw one Uber accident. .”

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Posted 2 years ago

“I have used Uber for transportation in the past, so Uber has my credit card information. I never used Uber for ordering food (or any company for that matter). A charge of $9.99 for Uber One appeared on my credit card and there is not customer service phone number for Uber One. They seem to have used the credit card on file to start billing me a monthly charge. BEWARE!”

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Posted 2 years ago

“I would give it 0 stars if I could. Uber is the worst customer service company I have experienced. They have no clear information on charges or upcharges. Seems to be whatever the y want to charge based on your location and ability to pay more than anything. As a first time user for an appointment, I reserved a car about 30 minutes in advance, one I realized this was a mistake it was too late to cancel as under the 60 minute time line. I ended up paying 48.00 to go 5 miles in 10 minutes. There was no way to change to regular service. My return trip was by a local Taxi in rush hour traffic which took about 20 minutes and the charge was $25.00. I will not use Uber again. No way to contact anyone to get this corrected before the ride.”

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Posted 2 years ago

“Κάκιστη εξυπηρέτηση πελατών! Δεν υπαρχει καμία αμεσότητα για επικοινωνία μέσω εκπροσώπου (email ή τηλεφωνική στην Ελλαδα) για την επίλυση ενός σοβαρού θέματος απώλειας. Προσπαθώ μέρες να επικοινωνήσω με τον οδηγό για την απώλεια ενός αντικειμένου μέσω της uber χωρίς κανένα αποτέλεσμα. Έχω στείλει επανηλλημενα μηνύματα για επικοινωνία με τον οδηγό μέσω των αυτοματοποιημενων επιλογών του μενού στο app (καθώς δεν υπάρχει κανένας άλλος πιο άμεσως τροπος) χωρίς κανένα feedback. Δε το συνιστώ!”

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Posted 2 years ago

“Charged $90 for Uber One on my credit card when it was never 'ordered,' never used. It somehow just 'appeared' on my wife's Uber app. And customer service is like a unicorn; it doesn't exist in the real world. I gave Uber 1 star because there was no option for no stars.”

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Posted 2 years ago

“This by far the worst customer service. It’s 2024, you can make it possible to chat or email support. Why? Because you don’t want to deal with it. It shouldn’t be this hard to have proper customer care. Your overall rating is a 1 star. This is type of company that ends up having a class action lawsuit.”

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Posted 2 years ago

“I have tried to sort out issues with our Store - ie it has been disconnected with no warning or correspondence. We had photo shoot and spent a lot of time and money on getting it up and running and now it has disappeared. Help desk is useless, they just keep saying they have escilated the issue but I hear from no one. UBER, get it togather”

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Posted 2 years ago

“Unprofessional,robots and they never helped👎👎👎”

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Posted 2 years ago

“Uber took 14.66 from my account but that ride is not on my Uber app. Also they've done this before. You guys never help anyone, take our money without permission. If I don't get my money back I will file reports with EVERYONE. government, police, and btw my father is the D.A..”

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Posted 2 years ago

“The service is terrible. They are giving me wrong information every time I speak to them. They don’t have any knowledge to assist the drivers. Every time I speak with them they were telling me different things. This is terrible”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,675 reviews