Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,586 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 20th January 2026

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I COULD GIVE ZERO STARS I WOULD! MS. EUNICE DECIDED TO EXCEPT THE PICK UP, SHE GETS TO ME AND ASK WHATS THE ADDRESS I TELL THAT OLD BIT** THE ADDRESS SHE INSTANTLY SAID O I DONT GO IN THAT AREA, THEN WTF DID U EXCEPT THE RIDE! THEN HAD THE NERVE TO THINK SHE WAS GETTIN PAID I THINK TF NOT, I BETCHA I GOT MY MONEY BACK! F##CK UBER AND EUNICE IN THAT WHITE TELSA A$$HOLES”

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Posted 2 years ago

“Absolute useless support team with the same scripted answers. Account blocked for 7 days after id verification request. Upon passing the id verification account get blocked joke support and the same answers everytime you call or message through the help section.”

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Posted 2 years ago

“Uber is the only company that I know that charges you double for a worse ride. My ride to work averages between $10 and $12. But i work at a hospital so my ride homw averages $12 to $15 with a longer wait time. But every so often they surge their peices when their qait times are exponentially long. The other day they asked for $30 for the same ride. And their drivers definitely dont get enough out of that . Its a shameful, yet shameless business.”

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Posted 2 years ago

“On 11/16/23 i put $40 on my cash app card and reserved an Uber to pick me up from my home the following morning. After making my reservation Uber out $36.97 on hold. The next day after my driver picked me up and dropped me off my card was charged 2 more times for the same amount and then i received a notification saying my card was declined. Then a few hours later my card was charged 2 more times. The next day my card was charged 2 more times and then two days later Uber tried to charge my bank card, 2 credit cards and a card that belonged to a friend that i had listed in my Uber forms of payment. No one gave Uber permission to charge anybody card nor any of my other cards. During the time these charges were being made to my cards i was in mid conversation with Uber customer service. Now last night on 11/23/23 my cash app card was refunded the $36.98 that was ORIGINALLY put on hold when i made my reservation. So I’m trying to understand whyyyyyyyyyyy did Uber NOT see the charge on hold on my cash app and whyyyy Uber felt like it was okay to charge a card that did not belong to me when from the very beginning the money for my trip was already on hold ? Make it make sense!!! UBER IS A THEIF AND IF YOU DONT WATCH YOUR TRANSACTIONS YOU WILL GET RIPPED OFF!”

Uber Support 1 star review on 24th November 2023

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Posted 2 years ago

“the worst customer service every time I call I don't text with them they never solve the problem I have been trying to solve my problem with them for more than a year and they only ask that I give it time”

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Posted 2 years ago

“The company charging extra money, first they pre cut extra amount, but after that extra amount not giving back, I received email for another amount and they charge different amount , this is fraud”

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Posted 2 years ago

“What a joke. Some bum mf scammed, said he picked my mother in law up and dropped her off, he never did. Called customer support and they're some a**holes, will never use Uber again”

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Posted 2 years ago

“Zero stars not 1. They have left me unable to work for 4 days due to a system error. There is mo such thing as customer service as I've left over 40 messages with mo reply. Don't bother working for these guys as there is no support if things go wrong. They are a joke of a company”

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Posted 2 years ago

“Very unsatisfied with Uber. I use this wevice alot! Generally I don't have any issues. Last night we took a ride home and the car that picked us up clearly had an issue with its tire. I requested we not take freeways because it sounded very unsafe. Then we decided to end the trip early due to it being unsafe. We caught a different driver for a ride home. Today (sunday) we ordered an unber from my boyfriends account. It's the same driver. He takes the freeways. The car starts making offal noises towards the end of the trip and we realize it's the same driver. Even after reporting the unsafe vehicle to uber they still didn't pull the driver and demand an inspection. Someone e is begging for a law suit.”

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Posted 2 years ago

“was charged twice for same trip”

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Posted 2 years ago

“I used Uber cab service on 14th November 2023 and uber driver double charged me at the spot of destination. Raised concerned with Uber but they are not ready to reimburse because I already had similar case in the past. Pathetic customer support”

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Posted 2 years ago

“I wouldn't recommend Uber if they paid me to recommend them it's a scam the people working for them are scams I had an item that was misplaced in an Uber my house keys and my car keys and what did they tell me that I couldn't reach out to them because I was not a business person and for 3 weeks I've attempted and I even called the police over bogus app bogus people bogus vehicles bogus license plates do not use”

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Posted 2 years ago

“This place is a rip off .. don't use them ever . Bait switch.. amount of initial charge and discount but will hold more money and never return . Make sure you take pictures of highlighted blue amount . Cuz it will never come back on receipt.”

Uber Support 1 star review on 15th November 2023

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Posted 2 years ago

“Read for yourself what went wrong, and what is wrong with this company... I have never posted a review, but I am at my wit's end and want to go scream at Dara Khosrowshahi for the scam he is overseeing in the name of Customer Support. And if he is unaware of how awful Uber CS is then someone should englighten him... If only he could try requesting a resolution himself he'd want to scream at himself and probably fire those who've created and manage this monster. Read below... Tue, Nov 14, 3:38 PM Thanks for contacting our support chat. To help us get started, please summarize your issue below. Hi ordered two small Build Your Own chicken bowls from Imperfect where I often eat. The large bowl costs $13.95 and small costs $12.95 with chicken and eveything included and nothing else added to the bowl that costs extra. That's the pricing I was expecting. And there was an offer of buy 1 get 1 free or on Uber Eats so I was utterly confused to see my total as $33.96 after the $18.55 discount. And my credit card shows the total to be $43.27!!! This is just not possible -- even after you include all the service and Uber fees it is not possible for 2 small chicken bowls to come to that large a total and certainly not with the BOGO offer. Please help with this. Thanks. Thanks for providing this information. We’ll connect you to the next available customer support representative. Tue, Nov 14, 3:48 PM Connected to Gurpreet Singh Hi Vishal, thanks for being a member. I'm Gurpreet, and I'm here to help. Hi Gurpreet Sorry to hear about this. This is not the type of experience that we aim to provide, I will be looking into this matter for you. Thanks Please allow me 3 minutes while I check your order. ok Thanks for being on hold. We’re sorry to hear there was an issue with your order. Unfortunately, because you contacted us more than 48 hours after placing your order, we’re unable to provide a refund. We have noted your issue and will work to create a better experience on future orders. What! You can also give direct feedback to the store and delivery person by submitting a review in your app to assist in this. If you experience an issue in the future, please contact us within 48 hours of placing your order so we can provide the best possible solution. That's ridiculous. I tried contacting that very night but I couldn't access chat. Then I couldn't the next day either. I finally found the time and it's working and I get 48 hours! Upon checking your order details, it appears that you contacted us more than 48 hours after the order was placed, so we are unable to provide an adjustment at this time. In the future, reach out as soon as possible to let us know about any issues with your order. I understood you the first time. Please explain the logic of 48 hours and how that changes my grievance? As we checked, we see that you contacted us more than 48 hours after your order was placed. Because of this, we’re unable to offer a monetary resolution for this issue. In the future, please contact us within 48 hours in order for us to provide the best possible support experience. And what I am to do if your chat was greyed out and not working the same night I was trying to reach you. I also have work and other things to take care of... if I could get to this in 49 hours, should I be penalized for it? After reviewing your order, I see that you contacted us more than 48 hours after the order was placed. Out of fairness to our merchants, we don't provide refunds for orders older than 48 hours since we've already paid them for the order. In the future, please contact us within 48 hours in order for us to provide the best possible support experience. You repeating the same thing is not useful. This is not the first time I am experiencing this with Uber and I have had it. I am putting this entire chat on social media. This is ridiculous. I don't even think I am talking to a real person here. We understand this experience may have been frustrating, Vishal. Our goal is to resolve every issue. However, we have to make sure it is always aligned with our guidelines. I have already provided you with information regarding your issue. I hope you don't take this personally but I may need to end the chat to give way to other customers. Thank you for contacting Chat support. Tue, Nov 14, 4:00 PM Chat ended by Gurpreet Singh Have we resolved this issue? No Thanks for reaching out again. Please summarize your issue and we'll connect you to a customer support representative. --- END SCENE -- Then I call them, and like many who have written here, I get through to someone, only for them to put me on hold and then for the call to disconnect. Unbelievable!!! This company needs to be penalized and I hope there is a movement to do so... they behave so callously with such impunity!”

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Posted 2 years ago

“Worst service I have ever experienced.”

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Posted 2 years ago

“Worst customer service on planet earth! They ask you what the issue is and as soon as they get confused you have to start over with another representative. And simple math and simple issues confuse them. Will tell you they are putting you on 2-3 minute hold then come back and do it over and over. Next thing you know hours have gone by and your on rep number 10. Ridiculous.”

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Posted 2 years ago

“This company shouldn’t exist Been trying to get my insurance figured out for months and all they do is argue.”

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Posted 2 years ago

“I am going to sue your company trust me on that. Your NYC and New Rochelle drivers and passengers are some grimmy thieving criminals. I left my 2 iphones in your car on November 6, 2023 at 1203am in driver “Sumas” car when I was picked up at 271 North Avenue in New Rochelle and dropped off at 920 Baychester Avenue in the Bronx and either the driver or next passenger got the 2 phones. It’s logic, not rocket science. Your stupid app chat told me the driver doesn’t have the phones and you can’t tell me who the passenger was who go in after? Ok, maybe you will tell NYPD and NYS Supreme Court when I sue your asses!”

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Posted 2 years ago

“Me hicieron un presupuesto de 16£ y luego me envíaron un email: “Debido a los peajes o recargos imprevistos de este viaje, hemos ajustado tu estimación de precio para que refleje los cargos que se han generado realmente. Consulta el desglose del recibo para obtener más información.” Y me cobraron 23.77£, cuando no ha pasado absolutamente nada, Un viaje normal de 5/6km A mi país se llama robar. Vergüenza. Nunca más”

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Posted 2 years ago

“The worst costume support ever, the agency unprofessional and they ask you many times what’s the issue and after that they don’t know how to fix it so they transfer you to another unprofessional agency to repeat 🔁 and repeat, I swear every time I call this customer support they waist my time and transfer me at least 6 times until I gave up 😡😡😡😡😡😡”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,586 reviews