Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,248 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 27th July 2025

Anonymous

Uber Support 1 star review on 26th July 2025

Philip White

Uber Support 1 star review on 24th July 2025

Anna

483

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I had the choice,I wouldn't even give a 1-star to rate their customer service or support team.I have worked for uber for a while in England and then I moved to Scotland and contacted them to update my details in order to be able to see the promotions in that city and organise my time properly. By the way each city has its promotions that drivers can benefit from but when you work in another city apart from the one you signed up in ,you won't be able to benefit from the promotions in that new city unless you change your permanent address and update your information with Uber. It is the driver’s right to update his details when he permanently moves to another city and it is Uber’s duty to do so.They refused to update my details in order to work for them Without taking advantage of the promotions. They deceive and lie in order to steal the drivers' rights and effort.Just work for us and we pay you almost nothing.absolutely 100% rubbish company. I have screenshots that support my claim and wish I could upload them here. Don't work for these demons.”

Uber Support 1 star review on 11th August 2020

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Posted 4 years ago

“Customer service is appalling.”

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Posted 5 years ago

“Uber eats needs to stamp out drivers servicing 2 customers at once. My food that is usually a 6 minute drive is now a 12 minute wait, so 6 my food will sit in a bag for an additional 6 minutes to go cold. Yay!!”

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Posted 6 years ago

“If can charge me for cancelling taxi rides, I should get discounts for taxis that take several wrong turns to get to me or 2+ cancel on me after confirmation but before arriving”

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Posted 6 years ago

“I am a new Uber driver. I have had no access to my pay 4 over a week. I have sent support requests. I have called the support #. I need to have access to my pay today, as Uber has promised. I feel like I am in a hostage situation w/ my money! Please help!”

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Posted 6 years ago

“They respond fast”

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Posted 6 years ago

“Everything is wrong in fucking Uber. Cheater and fraud company”

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Posted 6 years ago

“Uber support is the biggest joke on the planet they do not help anyone because they do not understand English I get more support from a jellyfish”

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Posted 6 years ago

Uber Support is rated 1.1 based on 2,248 reviews