Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,248 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 27th July 2025

Anonymous

Uber Support 1 star review on 26th July 2025

Philip White

Uber Support 1 star review on 24th July 2025

Anna

483

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is very greedy and inconsiderate.they don’t care about nothing but there business and they don’t help you do anything what’s so ever . I lost my Wallet and asked them three different times to let the driver know but they just do not care at all . They do not take it into any consideration . They keep saying they will leave a message for him but he still fails to respond . Uber is very stupid and it does not make sense at all .”

Helpful Report

Posted 3 years ago

“As a driver, anything but a simple fix takes several calls and a ton of frustration to fix. I spent 2 hours taking the online RADD class because they offered me $100 after taking and doing 3 deliveries. Now they are not accepting my certificate! I did everything thru the app. SHAME ON YOU UBER!”

Uber Support 1 star review on 30th June 2022

Helpful Report

Posted 3 years ago

“No direct way to contact the company or drivers.”

Helpful Report

Posted 3 years ago

“I’ve been driving for Uber for about 6 month. I really enjoyed for driving for Uber up until about a week ago. Ubers app has not been working right. Uber ended stealing from me and not even trying to fix it. I’m out hundreds of dollars. This is the worst time possible as I’m trying to move and i have a 4 year old to feed…and with gas prices so i high, i pretty much paid to work for uber 😡😡They send automated emails and that’s it! Please don’t give this greedy company your money.”

Helpful Report

Posted 3 years ago

“They don't give a damn.”

Helpful Report

Posted 3 years ago

“Did apply for uber more then a month ago. For some reason my account was marked as duplicated and and I was suspended. Did contact the support about this 4 times and every time was told the same thing. That team of experts will contact with me and fixed for me and it may take them 3-5 days. And guess what they never did. And I was contacting support over and over again…no more business for for me with Uber. Transfering to Lyft”

Helpful Report

Posted 3 years ago

“I was robbed by Leeds uber car. They charged me a different price than what was agreed when the booking was made. Uber is a fraudulent business to scam vulnerable customers. I think it's time to write a petition against Uber so that their licence can be revoked.”

Helpful Report

Posted 3 years ago

“Uber support has been no help at all. I visited Houston, TX and naturally when I’m in another state, i use Uber if i plan to drink. I lost my wallet no fault of no one but my own. I reported the item lost. They said the driver could not find it. Two weeks later they send me an email stating the driver found it and took it to their Houston Greenlight Hub. One of the options to retrieve my item since at this time i wasn’t in TX anymore was to have it mailed. I immediately paid for a label and sent it to them. Here it is 2 weeks later and I’m following up on the status of the item since my tracking has reported it not being received by the post office yet and I’m now being told that we have to contact the driver again??? So i explain this WHOLE situation to the new support person and they still call the driver. The driver tells her he doesn’t have it. Of course he doesn’t!!!! My issue is no longer with the driver he returned it to the proper place. My issue is with the hub. Once i forwarded the email i received she comes back and says “great news your item is at the hub!” But I’m the one that told you that miss!!!!! Please listen to my concern. Then now tells me the only way i can retrieve it is to pick it up. Why would Uber give me a well written out explanation of how to get it mailed back if i can only pick up? Why don’t you know after i explained to you what was going on how to help me?? At least reach out to The hub?? Then tells me she is disconnecting!!! I will NEVER use Uber again!!!! Nothing but a rip off and VERY UNpROFESSIONAL!!!!!!!!”

Uber Support 1 star review on 8th June 2022

Helpful Report

Posted 3 years ago

“Ride toward an expensive future 'Lack of improvements for a big consequence' "We believe you cannot be allowed to choose between being ripped-off by our ever rising fixed prices and left conflicted on whether it's worth the commute when needed. That's why Uber has cheatedly drained the pockets, off even its loyal users and will continue to do so by 2040 (perhaps into the next century, leaving Uber out-rivaled by fast growing rival taxi-ride systems). So far well over 10% of only our London trips are unaffordable! ____________________ Best of Luck Uber, with your non-user-friendly app and inconsiderable service as a whole.”

Helpful Report

Posted 3 years ago

“I have been waiting for 3 days for my background check. It still shows as pending and when I call uber support to no avail, all they do is just send an email telling me to wait for a response. I'm deleting my account because it shouldn't take that long. Uber support does not help in any way at all. So, why do you have a support team who doesn't provide? At least someone could get to the issue as to why it's still pending. Lastly, have someone who speaks clear English.”

Helpful Report

Posted 3 years ago

“Uber support is a joke my account is being disabled for 8 days and I call every day no one is able to help they transfer me back and forth”

Helpful Report

Posted 3 years ago

“I took a trip and made the payment. But it is still showing as pending. I have contacted uber support many times but no help. I cannot book any ride now unless that payment issue is cleared”

Helpful Report

Posted 3 years ago

“Uber Support is non-existent, that is the issue. Your drivers are going and there is no one to keep them in check. Clearly, Uber has no interest in continuing their business as I have read a ton of reviews stating the same issues I am having. Goodbye Uber. I will be shutting down my account now. The photo attached to my review is of the driver that left my daughter stranded at her orthodontist appointment. I heard the entire conversation he had with my daughter, as I was on the phone with her.”

Uber Support 1 star review on 19th May 2022

Helpful Report

Posted 3 years ago

“Uber support is a joke! They should be ashamed. I have deleted my account and all affiliation with uber because of it. No more patronizing such a mess...”

Helpful Report

Posted 3 years ago

“My order was wrong, the resteraunt asked me to contact Uber so they could refund me. I got 0 support from the Uber support guy. I am not hsppy with the uber experience at all!”

Helpful Report

Posted 3 years ago

“They very bad trash × coutmer trash + less money for coutmer we get free people that trash”

Helpful Report

Posted 3 years ago

“I requested to speak to a supervisor. The phone consultant said they would put me on hold so I can speak to a supervisor. The phone consultant lied and said the supervisor cannot rectify my query. I didn't tell the phone consultant my query? I couldn't get a reference number for the phone call either. The phone consultant just transferred the call after I told her that the Google reviews have rated Uber Support with the worst customer service. I'm afraid the reviews are correct. I was transferred multiple times without my query being resolved.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service with no way of contacting anyone if you need help. My actual rating is zero!”

Helpful Report

Posted 3 years ago

“Very poor support, receive very generic, poorly written responses that does not address or solve the issue. Unable to reach representative, communicate is extremely poor.”