Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,475 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone fell out of my backpack, i did not see t when i got out of the car, as soon as I crossed the street I went to get my phone and tip the driver. but the phone was gone. tried to get the drivers to stop but he did don't hear me. this was just before 5pm. went into the apartment and got on Uber help chat trying to catch the driver before he got to far way. Buy the time i got thought to the help chat person what had happened, the driver had already got the next ride going. that's all good. the driver said he would being it back within 30 minutes or so. but no he did not. Said he tried calling my phone, the one he had in his car, and no one answered. so he just keep driving and never tried to bring it back. and the help chat person never fallowed up to see if I had got the phone back. So 4.5 hours later I got back on the chat help thing on the PC and got the run around of he tried to call the phone, and so on. I then told her to tel him to take it to where he picked it up and then it got so bad. anyways never will i again get out of the car with out checking all the stuff I have. this needs to change on there part.”

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Posted 2 years ago

“Don’t bother calling you will get the run around. Even Uber drivers can’t get help they need.”

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Posted 2 years ago

“Very unprofessional un trained keep giving answers from script no real help. Don’t understand issues inspite of telling then 100 times.”

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Posted 2 years ago

“The reviews are not changing this horrific customer support . I think customers should ban Uber , hopefully that will change the worse customer support I have ever encountered”

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Posted 2 years ago

“I ordered 2.3kg of clementines, received a 900g bag. Customer service refused to refund me. In fact they wanted me to leave a bad review to Food Basics. Why are they okay with trashing Food Basics reputation to help themselves gain $5 when Food Basics did nothing wrong. Greedy, selfish, manipulative company.”

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Posted 2 years ago

“I had a horrendous driver with whom the journey was dangerous and distressing. I actually had to cut the journey short and find alternative means of travel. Uber refused to refund, despite me very politely explaining the situation multiple times. A refund would have cost them very little, but the refusal has left me with no faith in the company so I shall no longer use them; which considering I'm a frequent user, will cost them much more.”

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Posted 2 years ago

“I was charged $9.99 for something I don’t know and I asked the Uber customer service what is that for but 5 days gone and I still don’t hear anything from them.”

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Posted 2 years ago

“If there was a “less than 1 star” that’s what I would give them. I applied to drive with Uber and they failed my background check stating it was because my in state license couldn’t be verified. I told them I’m in the Military so my license is a different state and all of the sudden the problem was my motor vehicle report. Both times they told me I should file a dispute with Checkr (the service they use for checks) but my report didn’t match anything Uber told me and said I was considerable for employment. I had to call out and argue with the Uber support and send them pictures of the report to prove they were lying before they said I would get a call in the next 24 hours. Probably the worst support service I’ve ever experienced. It took over a week to get to the point of “someone will call you”.”

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Posted 2 years ago

“Customer service is unprofessional,they have no idea what they're doing”

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Posted 2 years ago

“Safety concerns with uber putting drivers in danger with incorrect and unsafe map directions. Service would not address issue. Also there mistake cost drivers money but they do not adequately compensate for lost revenue. Service is arrogant and unhelpful.”

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Posted 2 years ago

“WORST CUSTOMER SERVICE OF ALL TIME AWARD GOES TO UBER SUPPORT!!!! I called them once the person said your document(driver abstract) was made in 2021 which is not valid when I confirmed with him that it was issued in 2023 which stated right on the the top he hung up the phone on me.. I don’t know what to say about it but this is the worst experience I had for the lifetime. Uber should really hire some professional people”

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Posted 2 years ago

“BEWARE, UBER RIDES ARE NOT SAFE!!! Uber does not security screen their drivers, in fact they have a disclaimer that they are not responsible for safety once you book their rides. An über driver called Ceasar seized my i-pone forcefully from me right before my ride ended and he dropped me off, I have provided uber with his name and registration but they claim they gave him a call and he is not responding to their call so there is nothing they can do. Please be careful beware Beware!! his name is Cesar , i believe he planned to do worse that night he picked me up in NY. See his license and plate details and photos attached. Uber has confirmed they do not hold drivers registered on their platform accountable. DRIVER NAME: CESAR License Plate: T698341C FHV License Number: 5682677 Driver's TLC License Number: 5356126”

Uber Support 1 star review on 6th August 2023

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Posted 2 years ago

“Had a very bad experience. The driver first ask for the pin and then after the pin. Within 2 mins of time he was my car is not working and even CNG is over. When I tried to cancel the trip UBER is asking for money and even the driver. The driver is very bad and arrogant. Infact even Uber customer service or the app is not at all helping. Within 5 mins of my journey I had to leave the taxi. Service is extremely bad”

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Posted 2 years ago

“I tried to order an Uber with my friend and while I was waiting for my friend the Uber drove off. I tried to find him but I couldn't. I also tried to complain but it was so hard to find that I couldn't. I don't understand why it was so hard to say something. Except I do. Uber makes it hard and I'm really upset at how hard it is to complain. It's actually ridiculous.”

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Posted 2 years ago

“Zero customer service. I hate companies like this. We should boycott them until they have to go bankrupt and fail. I've had enough. It's time to make companies pay for bad service. Uber is on the list for terrible service. They need to be punished by the public. Don't use them.”

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Posted 2 years ago

“Driver didn't verify order. Order was not complete. Requested a refund and it didn't happen”

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Posted 2 years ago

“Seems like your customer service support is a bot. Unfortunately, my issue was not resolved because of this. I kept on receiving the same response over and over. Even when I asked a different question, in regards to my issue. Uber really needs to have a live customer service reps. Very disappointing.”

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Posted 2 years ago

“Agent did not listen or respond to the actual issue, just gave a standard response and issue with App location continued for several days. I am not going to waist my time sending you pictures as you have too much to improve. Do beter.”

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Posted 2 years ago

“This is not the first experience tgis is maybe the 10th, They don’t know English enough and they ask 10 times what is the issue and after all that they still don’t understand it and they try so hard to avoid take the responsibility and solve the issue and they also very good with i’ll send you to the right team, very very very bad customer services.”

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Posted 2 years ago

“The worst app and services.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,475 reviews