Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,735 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber has the worst customer service I have ever experienced- it is impossible to get someone on the phone and the AI support is useless. Totally unacceptable.”

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Posted 1 year ago

“Scheduled 2 rides in advance. Pick up at airport. Had to walk from one end to the other to get to pick up point. Texted driver throughout the walk. He called me to say ,”You’re taking too long. Get another Uber. I said, “You’re kidding!”(The site says don’t worry we’ll wait for you). He said,”No I’m not”. He then hung up on me. Name is Carl not waiting for me from a Yardley PA number. I got a cab instead. Got a call about 1/2 hour later from Steve who said I can get you. I said I was already in a cab. No way to talk to a human being. I made a complaint and the response was you knew how much the ride was before you booked it so no adjustment needed. I had to pay the cab driver, of course, and got no refund from Uber. Disgusting and disgraceful!”

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Posted 1 year ago

“Do not use Uber. They are not a good platform anymore. I went back to check my transactions and found three duplicate transactions from Uber and they started saying that they did not do it but they charge my card and it’s on my transaction so you don’t see it on my transactions doesn’t make any sense”

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Posted 1 year ago

“Hi uber My self Rajat Bhola. I had a uber eats delivery account with you . My account has been deactivated due to real time id check failure. I was at overseas last month when I received an email or notification that my account has been deactivated. I also applied for appeal with my profile Picture and driving license as a id proof. But the final decision of uber is to keep the account deactivated. Can i do either any kind of appeal or provide any id or evidence so that my account will reactivate again. Please help me out from this issue.. I am looking forward for your reply. Thanks Regards”

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Posted 1 year ago

“They customer service can't speak good English and was very bias and racist on the phone against a disability of a customer .Being rude mocking someone with a disability disorder was very inappropriate and not professional. The customer informed the rep that he couldn't understand the language they were speaking and tried to hold a conversation with a rep that didn't speak English or just intentionally didn't want to speak in a manor to understand. This is unacceptable completely. The reason they are in business is because of people needing a ride .This is suppose to be a legitimate company I believe it needs to be shut down also there trying to up the price for a ride stealing customers money. There needs to be a petition to stop there service point blank. 5 mins away $35.94 this is outrageous seriously.”

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Posted 1 year ago

“Uber ripping people off because it's Christmas £4.50 journey now over £10, £30 journey is £56 or more adding surcharge on top saying you get priority but still wait 20 mins for a cab I think it's about time councils got well rid of it and get the local taxis BACK”

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Posted 1 year ago

“Absolute rubbish. Always late. Do not sign up to Uber One.”

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Posted 1 year ago

“Worst. Didn’t get half my items and attempted to contact the driver that probably was enjoying it. So uber said they would give me a credit, they didn’t .”

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Posted 1 year ago

“I could only say it was a disgrace what I and my mum experienced in this evening 20/12/2024 and I have blamed being verbal by Uber .I hope I won’t have to go to court”

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Posted 1 year ago

“DONT USE THIS SERVICE! Just read all of the other reviews! I wish I had before using them. I had an Uber driver steal my food and my money then there’s no customer support ! Don’t do it!!!!”

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Posted 1 year ago

“There is no longer ANY customer support. I keep getting messages from Uber that charges have failed…yet they have NOT failed and credit card issuer confirms there is no problem. There is no way to communicate with Uber about this so, given the company’s history, I can only conclude this is Uber trying to defraud me. The FBI needs to investigate.”

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Posted 1 year ago

“The system was sending me to the wrong address far way from my home destination. It force me over and over and changed my address to it address every time. Very dangerous You can not trust uber. Then turn around and charged for changing my adress. They are crooks trying to still from the senior citizen. Over and over I will let my 5.000 church friends know. So they start using lift. Never uber. Tayed to call custumer service with bad results. Never answered. This company dosen't have any support for it clients. Why they keep on sending me to a flooded zone in SummerSun Dr.?????? I do not live in there. My adress is : 4227 Rax place...”

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Posted 1 year ago

“I don’t like that they up charge when ever it snows and lie!”

Uber Support 1 star review on 19th December 2024

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Posted 1 year ago

“I have 7 charges on my bank account and have NEVER used uber!!! I have reached and searched and called every number I can find to no avail! Uber needs a customer support line without creating an account. There is no way on earth I am going to create an account when I already have fraudulent charges with no way to dispute them and never even had an Uber account!”

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Posted 1 year ago

“I got charged when Uber Driver failed to turn up, when I called the Customer support they were not helpful, and no refund was made. I no longer use their service.”

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Posted 1 year ago

“Day after day being told to reupload documents, on the fourth day they finally told me it was the wrong file type. Chat support is useless third world ESL phone and keyboard jockeys. No resolution for any problem.”

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Posted 1 year ago

“Customer service is full of Indian people(nothing absolutely wrong with that) who will shut the phone or chat to your face!”

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Posted 1 year ago

“Support have no clue what they r talking about,and every Hong up on drivers”

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Posted 1 year ago

“Very terrible company. You can’t speak to anyone directly. You have to hope you get your lost items back, the support tells you to contact the driver and the driver isn’t willing to meet you or even answer the phone. This is the worst company ever. Lyft has customer service. Uber tells you to wait 24 hours you may or may not get your items back.”

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Posted 1 year ago

“Just does not work. No support”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,735 reviews