Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber's customer service is beyond useless; their delivery guys are a joke, stealing my package, and Uber has the audacity to claim they have no policy for this! Why even bother offering a service you can't manage? Switching to Ola ASAP, at least they might get it right.”

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Posted 2 years ago

“Until you get rid of Eric Cartrite i will not be using uber. Anyone who wishes deat on someone for their politics is scum. Period.”

Uber Support 1 star review on 18th July 2024

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Posted 2 years ago

“Driver support is mind numbing and led by people who should be doing anything but support. Turned me off to the entire platform, and they constantly rob their drivers. Go anywhere else!”

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Posted 2 years ago

“I needed to download ride receipts for insurance. You cannnot talk to them on the phone only messages. After two messages they do not respond any more.”

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Posted 2 years ago

“Your Uber driver Juan has done a illegal kidnapping back in November 2023. Uber was suppose to have done a investigation within 24-48 hours but has not. Time ha over lap on their time. Well it is time to reach out to a lawyer, because the driver pick up a lady and DID NOT drive her to her destination. Told her to get out in the rain, them charged her $34.17 for the trip. Uber and their company is responsible for their customer safety. The lawyer will have their own investigation on this matter for this illegal kidnapping. SEE YOU SOON uber!”

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Posted 2 years ago

“They give polite responses, which are probably generated automatically. When a real problem is reported, they can't solve it, refuse to escalate to the next level (claiming they are the highest authority), and close the conversation if they don't get a response within two minutes. Following up requires explaining everything from the beginning as if they don't have a record of the previous chats.”

Uber Support 1 star review on 17th July 2024

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Posted 2 years ago

“This driver stole my phone and UBER helped him cover it up.”

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Posted 2 years ago

“What went wrong is you guys have put a Pathetic Idiot on your payroll! I don’t care what side politically you are on NO ONE should wish another individual to be killed! Eric Cartrite you are a sick, disgusting, soulless, sorry excuse for a human being! What if someone said that about your father? Do you ever stop to think before you open your dick sucker? May you find God soon and pray that he gives you guidance to find out how to love others that don’t share your views! You have the freedom of speech but to wish dearth is on an entire different level! You must be mental! I will be deleting my Uber app and using Lyft.”

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Posted 2 years ago

“a complete failure. All the wrong information on my ride. Charged me 3 times for the same single ride. A ride in Los Angeles listed in San Francisco. No customer service. No phone number. I'm furious.”

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Posted 2 years ago

“Put people in management with think it’s ok to murder a ex president”

Uber Support 1 star review on 16th July 2024

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Posted 2 years ago

“I'm an Uber driver and their customer service is TERRIBLE !!!!! They consistently transferred to other agents and the "3 minute" hold thing is a joke. It's absolutely pathetic !!! MAYBE if they had one or two actual American agents instead of so many foreign ones it could be a bit smoother.”

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Posted 2 years ago

“I was robbed by an uber driver,I have been trying to reach out on your support team but all in vain,am surprised that your customers security doesn't matter anymore. If that's the response then I won't advise people to order rides here because it's being used as a robbery agent.”

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Posted 2 years ago

“If this is the kind of people you have representing you then I'm done using Uber ANYTHING....”

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Posted 2 years ago

“Very very bad experience with Uber. I lost my phone in Uber taxi in prague airport and I make complain on application and Uber giving wrong answer to me that there is no phone in that taxi and even not connecting with my driver. But I tried to get my lost phone back from same Uber taxi by my own with help of my friend and find my phone application of apple. And finally I got my phone by my self from same Uber taxi driver and your answer is completely wrong. Why u r taking complains and doing nothing from your side and not giving any proof of your effort and even not giving phone number of taxi driver once complain raised by customers. It's extremely bad experience with Uber support team in my life. I now onwards strongly not recommend any Uber drive to anyone.”

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Posted 2 years ago

“Just deleted app from my device. Face of your company now is Eric Cartrite. Go Woke, go Broke. Good luck to you.”

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Posted 2 years ago

“Hateful people”

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Posted 2 years ago

“They put you on hold for every question you ask. They lie to you about pay rates. DO NOT DRIVE!!! IT PAYS LESS THEN MINIMUM WAGE. PLUS WEAR AND TEAR ON YOUR CAR! YOU WIND UP LOSING MONEY!”

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Posted 2 years ago

“Uber is managed by people who think murder is ok. I will never use this company again! Fire this man! This is disgusting!”

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Posted 2 years ago

“A driver named Andrew scammed me last night. I ordered him for a ride and he asked me for the pin in chat, after i gave it to him he ignored me, blocked my number, and talked as if he picked me up and we were on our way to my destination, as i day here at the pickup point waiting for him. I was charged $68 for a ride i never got. I then read that you shouldn't give the pin to the driver until you're in the car, well thanks for letting me know after the fact, Uber! This driver drives a grey Toyota Camry LIC plate 7NTF635 in the Clairemont area and he's got a 4.95 rating even though he scams his riders. BEWARE of him, Uber will not help you! I've posted his picture here.”

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Posted 2 years ago

“Akshima this side i am book my ride and fare is 220 and after the end of ride fare is 291 why so...??? When you share actual fare at the time of ride booking so why you not deducted same amount. Ride details mention in trail mail also share some snapshot at the time of ride booking and the time of ride ending Refund my extra amount which is charged by you even my ride not stop any place more than 1 minutes insist of traffic and not changing any route so refund my extra amount otherwise we took necessary step further. Amount 208 at the time of booking Amount 291 at the ride ending Please refund my extra amount which was charged by you otherwise we will take necessary action.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,773 reviews