Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing an order from Panda express via Uber Eats, I explicitly selected $0.00 for a tip. However, one hour later, they actually debited my PayPal account for $4 for a tip without my consent or without authorisation. I have contacted customer service and on many social media Platforms, but so far, everyone has refused to give me my money they took from my account. I’m escalating this to the chief executive and I’m getting PayPal involved In my opinion, this is an appalling company and I would steer well clear of them.”

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Posted 2 years ago

“Hard to reach them, and ignore the problem”

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Posted 2 years ago

“Very worst services .. While booking cab then the fair is shown on app is zeniune and after riding complete Fair was showing jst double.. and driver told that complain to company. They were not able to help ..totally Bad experiences. DON'T BOOK CAB THROUGH UBER APP”

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Posted 2 years ago

“Uber support are total garbage for when it comes to looking after their drivers riders making a mess by vomiting in the car and the driver is expected to stop working lose the day wage spend time getting the car professionally cleaned only for Uber to give you the money it cost you back not everything it cost the driver in loss of earnings completely unfair policy rider should have to compensate for loss of earnings and not just the cleaning cost. Also why is it ok for the rider to be able to touch the drivers if the driver behaviour was like this Uber would ban the driver but allow the rider to get away with it disgusting service from Uber”

Uber Support 1 star review on 27th July 2024

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Posted 2 years ago

“I booked a uber this morning. Uber cancelled the trip but took my money. I was not able to book another uner or taxi because they put my money in pending with my bank. Because if this I lost £250 job. They came up with some excuse. Iake a uber almost everyday so I dint understand why had ti check my bank details as I use the same details all the time. Then I called up customer service for this person to be being abrupt. I am very disappointed”

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Posted 2 years ago

“He did not update his location nor communicate to me as to where he was. He then decided to reject us after waiting for 15 minutes. Will never use Uber again!”

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Posted 2 years ago

“Uber is dead, really dead. Everything about it so bad. Expensive rides, expensive booking fees, drivers that take hours to arrive to pick up. Everything is so bad👎 You bettet shut the company”

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Posted 2 years ago

“This review is fir customer service, when you call uber. This man who had a Mexican accent, was very rude when I told him I wanted to cancel my ride. He hung up on me! He Saud that I may have to wait 2 hours to get picked up to come back home. It was going to be from a doctor's office, at about 5pm. No chairs outside and he said, that I may have to wait. I just wasn't going to do that in 115 degree heat! I had to call back to cancel, dmsince he wouldn't cancel my rude and hung up on me instead. I will never call uber again! I rather pay more and take a taxi! At least, they are more friendly! I haven't trued Lyft yet.”

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Posted 2 years ago

“The worst customer service ever. Left my keys today at 8am in the car, called since 8 am more than once and was told to wait for 6h to be told that the driver went home and I can collect my lost property on Monday. Driver offers to give his home address to collect the keys but when I say I will go with the police he says he won't give me the address. Call for support and I get NO SUPPORT. To be told I need to wait until they don't know when. I have my keys of my house and my work, I've been contact straight after I left the car. You have no customer service and after I get this sorted, I will definitely not use any of your services.”

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Posted 2 years ago

“Uber support is nonexistent!! God forbid you would like to speak to a real person for a resolution. They do next to nothing to assist with issues with billing, membership and support!!!”

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Posted 2 years ago

“All uber support can be easily be replaced by AI or just bots. Existing human customer service is useless”

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Posted 2 years ago

“this guy didn’t even wait a full 5 minutes and then he left his name was Mofea something like that anyways i he just stole my money i think he should be fired and i want my money back from that thief”

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Posted 2 years ago

“There is no support”

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Posted 2 years ago

“Uber support was terrible. Kunil kept trying to make the issue out to be on my end. He ended the conversation abruptly because he couldn't figure out it. Eventually it was resolved by someone else.”

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Posted 2 years ago

“I spend almost $500 a month on you assholes and you decide to charge me extra for a car that never shows up I will never use you again”

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Posted 2 years ago

“Worst customer service ever experienced”

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Posted 2 years ago

“Fraud on my account cleared by American Express but then Uber says I still have to pay them ?? Uber has Zero customer support or service, only automated replies. Talk about sucky stupid service.”

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Posted 2 years ago

“Thank God it's a trial run. They give an estimated time. It's been 40-60 minutes over that every time (4 times). Same old story, first the time doubles after you pay, then it triples once it starts. I'm writing this 65 minutes into a 10-15 minute delivery. Last time Uber. thanks for being mediocre. Mission accomplished.”

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Posted 2 years ago

“We MUST touch our phone to accept a fare, also we must accelerate more if entering interstates,also, what is this hard braking, very seldom , but often get cut off or others drivers stop suddenly or turn suddenly, VERY DISPLEASED WITH THIS SYSTEM, causes driver to lose concentration while driving, PLEASE DELETE THIS PROGRAM!!!!”

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Posted 2 years ago

“Worst Cusomer Service in the whole entire world. They are so rude. You mention a problem to them, they waste your time and don't help you at all. They try to make you restart the app or your phone just to get you off the hook.”

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Posted 2 years ago

Uber Support is rated 1.1 based on 2,773 reviews