Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,583 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 20th January 2026

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I USED UBER FOR THE 1ST TIME AND THEY CHARGED ME FOR A RIDE THAT I NEVER TOOK AND NOW THEY ARE SAYING THEY WILL NOT REFUND ME. I HAD TO GET MY CREDIT CARD TO DISPUTE THE CHARGED I WILL NEVER USE UBER AGAIN. THEY HAVE ZERO CUSTOMER SERVICE.”

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Posted 1 year ago

“I ordered my first Uber eats meal with a promotion code of $30 of your first order. When I clicked order it didn’t go through and when I re-clicked order it went through without the promotion. I went to try and cancel my order and it said I would be charged $35 for the cancel. Super disappointed.”

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Posted 1 year ago

“This is the help you get when someone breaks into your car and steals your wallet and other possessions”

Uber Support 1 star review on 24th May 2024

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Posted 1 year ago

“I called an Uber and reserved it for 2 hours from now. They sent the driver right away and when I called 30 seconds later to cancel, they charged me for it. Theives”

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Posted 1 year ago

“First time using, total ripoff $25 charged for setting up a ride in advance plus other charges, the driver was good but you can keep the company.”

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Posted 1 year ago

“Absolute disgrace. In the past week Uber REFUSED to pick up my wife and our 7 year old son. They were both Indians in appearance.”

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Posted 1 year ago

“Tried to get an Uber this morning. Waited over 1 hour as they would accept the job and then cancel 15 + minutes later. Ended up catching a bus. Missed my son's rugby game so not happy.”

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Posted 1 year ago

“Yesterday I ordered I uber taxi from britiannia Hotel in Manchester to go to Salford Royal hospital. It was raining so I waited in door way. All the uber taxi was pulling up I ask driver where my taxi he said he on is way said OK so waited in door way . My driver text me and said he on silver Street I didn't know where silver St I didn't know silver St was . When i eventually find silver St was he wasn't there. So I went back to britiannia I ask the receptionist to order a taxi for me so they did to go to Salford Royal hospital. I'm a disabled person I think I was treated badly by the driver not going to the front of the hotel where all the drivers pulling up but this driver didn't. I payed for a service I didn't get”

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Posted 1 year ago

“I ordered a drive and the driver showed up and was on my way to my destination. During the last part of the right, suddenly Uber AI decided that something went wrong and without my approval ordered another drive for me, practically a double if my trip. Even if i cancelled the trip in less than 2 minutes, Uber decided that i have to pay for the service ! What support did not see (even if I mentioned it) was that the 2nd drive was accepted at 6:30 pm and the cancellation occured at 6:07 pm (23 minutes earlier). How was that possible? Uber totally ignored this and the charged me for the 2nd drive cancellation (even if i fid not ordered it) and it was ar 150% the price I paid for the original drive, which got me to the destination correctly. So, that's goodbye Uber for me. I cannot be charged for their poor programming. I used Uber a lot in the past, without issues, but this is the end for me using Uber. So, riders be aware ...”

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Posted 1 year ago

“Uber is Trash took my money and didn’t leave the item”

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Posted 1 year ago

“Uber is not at all trustworthy service provider..their driver dropped me n my small baby in the middle of road in such a hot weather just becoz he dont want to pay toll tax n even he is driving some other person cab which is not at all safe for customer. Now Uber is charging the amt of that trip which is not completed by me..i have fight a lot with them but they are not ready to accept their driver mistake.. After this scenario i only want to say that its not at all safe for atleast girls to take a ride from uber.”

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Posted 1 year ago

“Horrible, flat out robbery ….if you want to get robbed for your money download the Uber app disgraceful and embarrassing, crooks!”

Uber Support 1 star review on 23rd May 2024

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Posted 1 year ago

“My car was broken into and my credit card was stolen whoever stole it used it and added it to there account I have been waiting 13 hours to speak to someone from there claim department you can not call them it is all done in the app it should not take this long due to theft”

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Posted 1 year ago

“Unofficial. Can’t understand the English of the Indians. Cheap Uber higher only on officials persons. All of that because they stealing money and don’t want to returned it.”

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Posted 1 year ago

“F*ck Uber and their gouging. $10.00 reservation fee and $29.31 booking fee. Gouging customers with scam fees. FU Uber. You just lost a customer.”

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Posted 1 year ago

“If someone will ever ask me what is the most useless thing I had to deal so far in my life, the answer is simple - Uber Customer Support”

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Posted 1 year ago

“Never address the issue raised, then close the issue. Terrible service all around, will NEVER use their services again.”

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Posted 1 year ago

“Upon finding there was a missing item in my delivery I phoned Uber who told me, after checking details of my account they could not offer a redelivery nor a refund. No explanation as to what that means and every time I try to get hold of someone I get shut down with the same vague response. Disgusting service, unacceptable is an understatement, Uber are thieves!”

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Posted 1 year ago

“MY BAD EXPERIENCE IS SIMPLY NOT BEING ABLE TO GET IN TOUCH WITH ANYONE AT UBER FOR SUPPORT. I HAVE BEEN USING YOU FOR YEARS AND A RECEIPT IS NOT SHOWING UP IN MY RIDES BUT THERE IS NO SOLUTION ON YOUR WEBSITE OR ANYWHERE ELSE. NO ONE SHOULD USE A COMPANY THAT HAS NO CUSTOMER SUPPORT AT ALL. i WILL BE SWITCHING TO LYFT.”

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Posted 1 year ago

“Uber cancelled my order when the driver was outside my door. I had a gift voucher that I used to place the order. They would not return the credit voucher to my account even after I never got any order. 0/5 customer service. They kept ending my requests for help and you can't even talk to anyone to get your money back.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,583 reviews