Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,583 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 20th January 2026

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My driver was just fine. No complaints there. I have a problem with Uber finishing out my trip for me and TAKING a tip automatically without my consent or authorization. I reached out through my app after searching for quite a long time on where and how to contact Uber. I have yet to hear back.”

Uber Support 1 star review on 19th May 2024

Helpful Report

Posted 1 year ago

“Uber ride U.K. Never again. The driver took twice as long as stated to arrive. Then he drove straight passed me seemingly ignoring my waving. Went down to the lights and turned left and drove off. To add insult Uber charged me half the fare to compensate the driver 😡 You have lost me…….Never again 😡”

Helpful Report

Posted 1 year ago

“Delivery from Walmart missing 2 items and no possible way to get help especially after driver claims Delivery complete which is how I ended up here There is no viable support. This has happened twice. Not that Uber cares but I will NEVER use Uber again!!”

Helpful Report

Posted 1 year ago

“Uber is asking me to pay for a fictitious trip. I have always paid the fare on completion of trip. They have made a claim for Rs. 492, which I am unable to relate to. This is atrocious.”

Helpful Report

Posted 1 year ago

“I ordered an Uber, not only did it not turn up but it was £2 more expensive than the local firm”

Helpful Report

Posted 1 year ago

“You're driver has my purse and now I have to go through the ordeal of trying to prove who I am. You suck!”

Helpful Report

Posted 1 year ago

“There has been twice that my card has been charged for the same trip more than once Then it comes back to me insufficient funds Why would you want to charge me 36 dollars for an eighteen dollar trip You all need to fix that They’ll charge one price then add a couple of pennies and charge it again First one says complete second one doesn’t It’s not worth the drama”

Helpful Report

Posted 1 year ago

“Worst service uber”

Helpful Report

Posted 1 year ago

“I am so sick of these delivery companies and their wgas attitudes. Good tips don’t seem to matter nor do express/direct deliveries. Another order screwed up. I order for convenience for my employees and family. I’m done with their convenience, it’s nothing but aggravating”

Helpful Report

Posted 1 year ago

“They are the worst, they can solve zero issues. If you lose connection you have to start all over. I talked to support for hours only to get no where, they give you a police form that you can't fill out, the police can't do anything anyways, guarantee these representatives are making next to nothing. Basically tldr, my uber driver sold my phone and told support he shipped it to me. In his defense I did make him angry, so I get it, I tried everything on my end to make it right offered 150 on top of their 20 fee, he could of even asked for more, but he would not talk to me.”

Helpful Report

Posted 1 year ago

“Uber Customers Service has no respect for themselves or others. One of their drivers disgusting disrespectful behaviour towards me when i called Customers Service to complain the person i spoke to was very rude impolite and shown no intrest in what i was complaining about. This is the 5th person i spoke to about the same thing and they've all had the same attitude this company staffs and taxi drivers are utterly disgusting so it's a big ZERO”

Helpful Report

Posted 1 year ago

“Uber out here taking people money with out completed the ride”

Helpful Report

Posted 1 year ago

“I apply to drive for uber after 10 years, I add new car and all process and review was every 30 min, then i upload new profile picture, profile picture went for review i called support for 15 days in row and every-time they were saying different things, so I end up giving up working for uber after more than 10 times calling the support.”

Helpful Report

Posted 1 year ago

“Let's face it at some point uber just sucks. 2 different drivers somehow could not get to my pick up point at MGM Grand in las veagas. After wasting 45 minutes took a cab home anyway. If you are going to crush an industry be better than what you replace.”

Helpful Report

Posted 1 year ago

“Worst and dumb”

Helpful Report

Posted 1 year ago

“zero stars not possible. they have blocked 2 of my credit cards from being used on their app with no email, text or ANYTHING to advise WHAT THE PROBLEM IS. One of the cards has a credit limit enough to BUY A CAR, but it is unusable on their app and they wont say why.......It is impossible to get your complain/ issue in front of anyone that can help and it is futile to ask for further assistance because the robots working in customer service will just end the chat when they have reached the limits of their authorization to deal with the issue.”

Helpful Report

Posted 1 year ago

“For 6 months I've been charged for a membership I've canceled 4 times. I have pictures to prove it. Asking to f****** close my account. They see no issues with the charges. This organization is a crooked and shady empire.”

Uber Support 1 star review on 16th May 2024

Helpful Report

Posted 1 year ago

“UBER has giving me such a headache. I was trying to become a driver. I spent weeks of uploading perfect picture of my registration sticker and the documents, I lost count how many times. I called them several times. They tell me is good to go. Then and an hour later get a text saying I need to upload my documents. Weeks of the this. I signed up with lyft and it took 4 - 5 days and i was working. UBER really needs to fix whatever the problems is because I heard or serval drivers having the same issues.”

Helpful Report

Posted 1 year ago

“Terrible customer service.”

Helpful Report

Posted 1 year ago

“Uber delivery man did not read the notes stating not to ring the bell, please call. My wife waited at the glass door of our apartment building. The driver came up, she waved and he proceeded to buzz our apartment waking up our sick child. She immediately stopped him and asked why he did that. She explained the note. He admitted to not reading it. Took offense at her time and said he could just cancel the order because of her attitude. She asked him why he would do that. He swore at her, telling her just to take the food. He threw the food on her, pushing her in the process. We would have called the cops but it's NYC, nothing would be done about it. I will never use Uber again. Worst company that does not care for the safety of their customers. They'll take any scumbag as a driver. Your not safe with them. Their response was crediting her $5.”

Helpful Report

Posted 1 year ago

Uber Support is rated 1.1 based on 2,583 reviews